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Deflategate; new executive pods deflating in-flight

Deflategate; new executive pods deflating in-flight

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Old Mar 21, 19, 9:03 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: yyznomad
Wiki Link
Click here to go to a picture of the White Compensation Form and its stub


View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
  • Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
  • Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
  • Dial pad shows up - hit 3-2-1.
  • Press "Reset Lumbar Support"
Note that this method has not met 100% success so YMMV.
A better method is for a crew member to use the reset switch under the seat, on the aisle side.

Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $150 eCoupon (P fare TPAC) (no change on protest)

Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)



Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> ¯\_(ツ)_/¯ ?

No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...

Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.

Here is a snapshot of the full form, courtesy of canadiancow

https://www.flyertalk.com/forum/30914753-post1458.html
Originally Posted by canadiancow View Post
I've been meaning to post this for a while. This is the whole form.

The left section and the tear-off piece were filled out entirely by the SD.

My name was filled out by the SD.

I filled out my address, email, status, Aeroplan number, phone, and chose which type of compensation I wanted.

The main part of the form goes back to the SD, and the passenger keeps the little piece on the right side.



This is only the stub portion, courtesy of lallied
Originally Posted by lallied View Post



There’s a main section which the SD fills in and detachable section you get to keep. Each has a reference number. It looks like the green one to me except it’s white.




Example
Mattress pads purchased and listed in this thread
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Old Feb 8, 19, 10:22 am
  #916  
 
Join Date: Feb 2015
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Originally Posted by SuperCargo View Post
Just wondering, why is it up to AC to solve the deflation issue? These are B/E Aerospace Super Diamond seats, that lots of airlines seem to use (including AA & QR). Is the inflation (or more accurately deflation) technology somehow unique to AC? I've been on the AA version, but it was a few years ago now and I don't remember if the seats inflated or not. With thousands of seats in the air on multiple airlines, one would think that the manufacturer would have solved this issue and had the seats re-certified by now...
Obviously it's not up to AC to develop the fix, but we're not B/E Aerospace customers, we're AC customers.

As for other airlines, I don't know. Perhaps the AC seats are slightly different due to some customization.
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Old Feb 8, 19, 10:33 am
  #917  
 
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Originally Posted by Bohemian1 View Post
Another sobering thought is that there are about 1,800 of the seats in AC's fleet.

Assuming that there really is a permanent fix, imagine how long it will take to replace all of them. It could be another four years at this rate.
One would like to hope that they are not complete morons, they have a database of the seats which have failed to date, and will start with those ones before replacing them all. Based on discussion here that could be a far more reasonable 10-20% of the total.
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Old Feb 8, 19, 10:38 am
  #918  
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Originally Posted by SuperCargo View Post
Just wondering, why is it up to AC to solve the deflation issue? These are B/E Aerospace Super Diamond seats, that lots of airlines seem to use (including AA & QR). Is the inflation (or more accurately deflation) technology somehow unique to AC? I've been on the AA version, but it was a few years ago now and I don't remember if the seats inflated or not. With thousands of seats in the air on multiple airlines, one would think that the manufacturer would have solved this issue and had the seats re-certified by now...
One would think so, but it only seems to be on AC. Personally, I have flown on these seat 300 plus times on AC and never had a deflated seat. But yet some people claim they get deflating seat reg.bases. So....
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Old Feb 8, 19, 11:02 am
  #919  
 
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Originally Posted by visitor View Post


I have my $30 inflatable pad from Amazon, fits in the palm of my hand when rolled up. If I have to use it, the cabin is going to wonder what is going on :-). I am going to film it, and share with the world. If a whole bunch of us do it, might it go viral?

Can you share a link?
I found
this this
, but it is too big to pack in a carry on.
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Old Feb 8, 19, 1:19 pm
  #920  
 
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Originally Posted by 5mm View Post
Personally, I have flown on these seat 300 plus times on AC and never had a deflated seat. But yet some people claim they get deflating seat reg.bases. So....

I am intrigued by the use of the word 'claim'.

Once you actually get one of these deflated seats, you will know!
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Old Feb 8, 19, 1:30 pm
  #921  
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Originally Posted by visitor View Post
......Have 14 TATL/TPAC flights booked at the moment. Don’t like the idea of being nervous where I should be relaxed. Defeats the purpose.
When I booked all of my trips, I knew the odds were against me as they are against ALL of you who fly in these seats. I do not buy tickets from AC nor board their flights expecting misery. That would be an example of insanity. However, I had no idea I would have THREE deflated seats in FOUR days on TWO TPACs and one transcon. The Service Directors did their best but also had rather negative comments to make about the seats, how often they've seen them and that they think it's absurd that customers who pay the most to sit in them have to suffer the misery and then get nothing in terms of compensation (not my words).

Originally Posted by D582 View Post
I still have little confidence that their 'fix' will actually work.

Unless, of course, the 'fix' is to replace the seat with one that does not feature an unnecessary inflation feature (keep the pods, just replace the seat)
Absolutely agree.

Originally Posted by Bohemian1 View Post
I'm the process of researching something exactly like this. Just need something that packs down well.

And, if end up having to use it, I will film it and tweet about it. WIth attribution to AC, of course.
We need "Film at 11:00" because clearly, what the SDs note in their logbook and what AC notes when then sent out the coupons etc, is not nearly enough to "move the needle" as I wrote upthread.

Originally Posted by Adam Smith View Post
Obviously it's not up to AC to develop the fix, but we're not B/E Aerospace customers, we're AC customers.

As for other airlines, I don't know. Perhaps the AC seats are slightly different due to some customization.
As you know, I've flown other airlines (B789) with the exact same cabin as AC but completely different seats and I've posted my photos from my AA flight. Their seats do not deflate because they do not inflate.

All airlines can choose whatever they like from the catalogue at what was B/E Aerospace, then Rockwell Collins, then Collins and now United Technologies (really hard to keep up with all this mating). BTW, Safran bought Zodiac, so there's that too.

Airlines also want to customize their premium business cabins so they can market them as unique. SQ and QR can certainly do that, and UA as well. It allows airline marketing to sell differentiation.

I don't give a ....... I and all of you want a seat to lie-flat, not have ridges and bumps and such. We want a seat that is comfortable.

Someone else decided AC, and therefore AC's customers, needed something fancy that inflates (I won't even hint at the relationship between this inflating thing and other "things" that inflate or deflate, but I'd bet a loonie that someone was thinking about it )

Originally Posted by 5mm View Post
One would think so, but it only seems to be on AC. Personally, I have flown on these seat 300 plus times on AC and never had a deflated seat. But yet some people claim they get deflating seat reg.bases. So....
Well good for you. You are clearly lucky and a statistical anomaly.

***

The great thing about having service directors and maintenance people board a flight prior to departure is that they record the seat, the failure and so on in their logbooks and reports. There is no need for any of us to fake a deflated seat. AC knows exactly which seats on which fins have a problem on each day.

The fact that this has gone on for at least FOUR years and the fact that AC has been less than informative about when the seats will be repaired or replaced or even the status of the testing of the new cushions with TC, along with the coupon amounts offered to those affected - which are not compensation, just a discount towards future pancake seat opportunities, should leave everyone here with information on which they can make future flying decisions.
.
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Last edited by 24left; Feb 8, 19 at 4:12 pm
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Old Feb 8, 19, 1:32 pm
  #922  
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deleted

Last edited by canolakid; Feb 8, 19 at 1:34 pm Reason: wrong link
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Old Feb 8, 19, 1:46 pm
  #923  
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Originally Posted by Plumber View Post

I am intrigued by the use of the word 'claim'.

Once you actually get one of these deflated seats, you will know!
And the SD always verifies. And one cannot carry sharp pointy items.
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Old Feb 8, 19, 2:31 pm
  #924  
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Originally Posted by ridefar View Post
Posts like this make me wonder if it is time to crowdfund a full page add in the Globe and Mail or some such.
What would it cost? I'm in for $1000.
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Old Feb 8, 19, 2:50 pm
  #925  
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delete

Last edited by WaytoomuchEurope; Feb 8, 19 at 2:57 pm
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Old Feb 8, 19, 2:57 pm
  #926  
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Well my info was garbage. See Left's post below.

Last edited by WaytoomuchEurope; Feb 8, 19 at 3:30 pm
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Old Feb 8, 19, 3:07 pm
  #927  
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MY HUMBLE OPINION:

Think long and hard about spending money in mainstream or social media. No one really cares. A full page open letter to AC in the Globe might get a few raised eyebrows and I think many would not want their names listed publicly in a newspaper etc. Or maybe some would. And I would absolutely never bother with the likes of the CBC or similar. All of them only have reporters and bloggers and very few real journalists and since no one died from the deflated seats, no journalist is going to care.

There are a couple of possible approaches:

1. Letter to the heads of the institutional investors/ firms who hold a large amount of AC stock
2. Individual letters to AC with examples of tickets purchased on other airlines.
3. A group letter to AC, where everyone would have to sign their name (include status) and it would make it clear to AC that the problem remains unsolved for this length of time, and what those who sign this letter intend to do.
4. Stop paying for AC J


Transient rates mean no discount or corporate rate etc.

Full page on the left column


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Old Feb 8, 19, 3:35 pm
  #928  
 
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Originally Posted by SuperCargo View Post
Is the inflation (or more accurately deflation) technology somehow unique to AC?
Essentially... yes.
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Old Feb 8, 19, 3:41 pm
  #929  
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Originally Posted by WaytoomuchEurope View Post
Well my info was garbage. See Left's post below.
Your info was not garbage. I assume you were looking at a different page rate.

Nonetheless, I will also add this comment from an awesome FT friend:

"I can only imagine how an open letter in the Globe would go over. A bit like Marie Antoinette complaining about her cake being stale?"

Further, as he said to me, this issue "is between AC and its high value and high margin customers, not the general public" who, IMHO, would neither understand nor care, especially in Canada where socialism rules and everyone is minding everyone else's business.

He also said that AC should be doing a significantly better job at communicating this, at least advising us of the steps being taken, the timelines for repair or replacement and the progress to date - especially to those who've been on the receiving end of stay-flats.
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Old Feb 8, 19, 3:42 pm
  #930  
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Originally Posted by SuperCargo View Post
Just wondering, why is it up to AC to solve the deflation issue? These are B/E Aerospace Super Diamond seats, that lots of airlines seem to use (including AA & QR). Is the inflation (or more accurately deflation) technology somehow unique to AC? I've been on the AA version, but it was a few years ago now and I don't remember if the seats inflated or not. With thousands of seats in the air on multiple airlines, one would think that the manufacturer would have solved this issue and had the seats re-certified by now...
@SuperCargo
Read my post 921
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