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Deflategate; new executive pods deflating in-flight

Deflategate; new executive pods deflating in-flight

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Old Sep 29, 19, 12:02 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: Argonaut1000
Wiki Link
Click here to go to a picture of the White Compensation Form and its stub






View Deflated Seat History Here (Database for submitted occurrences)
Enter New Deflated Seat Occurrence Here (Submit one if you have experienced deflated seat and it will show up in the database above)
----
From post #49 in this thread, here's one potential way to (re)inflate an AC seat:
  • Go the home screen "Your Seat". (find this on the seat side panel; not the main video screen)
    • Hold the top left hand corner "Air Canada" (with AC logo) for 3 seconds. Updated (Apr 9 18): may need to hold for as long as 45 seconds for key pad to appear
      • Dial pad shows up - hit 3-2-1.
        • Press "Reset Lumbar Support"
Note that this method has not met 100% success so YMMV.
A better method is for a crew member to use the reset switch under the seat, on the aisle side.

Compensation offers (green/white sheet completed)
40K AE- Apr 18 (50% back of the J class one way redemption)
2018 Jun - $500 coupon
2018 Sep $1,000 eCoupon or 40K AP (P fare TPAC)
2018 Sep $500 eCoupon (P fare TPAC) (no change on protest- update - 6 months later the $150 was increased to $500 - admitted they had made an error)

Compensation offers (no green/white sheet completed)
100K - May 5 (C$150 eCoupon; was moved to a functioning seat after meal service)
2017 Sept - 8,000 AE miles - reported via complaint web page after realizing it was a faulty seat, not standard discomfort; Asked for return of eUps but they declined.
2017 Nov & 2018 Feb - $500 coupons both times (second time on protest that $500 had been offered the previous time)
2018 Sep. $250 coupon (on a paid J TATL).
2018 Nov - $500 eCoupon (J TATL)

Standard eCoupon compensation offers (no haggling; following a recurring pattern)
~10+ hours: $1000
Long TPAC (TPE-YVR)

~6 to ~10 hours: $500
Short TPAC (NRT-YVR)
TATL
South America: YYZ-GRU

less than ~6 hours: 300
TCON


Have a Service Director (SD) That Is Giving You the Case of the Shrugs? Like the real life version of this ASCII emoji -> Į\_(ツ)_/Į ?

No success with the SD and/or crew rectifying your deflated seat and you can't be/aren't accommodated to another J seat? If you asked for a compensation form and the SD says they have no idea what you are talking about, you can use the below picture of the stub portion to help freshen their memory (better than nothing)...

Please note that for the longest time, the "Green Compensation Form" version was used, and there have been recent reports of the "White Compensation Form" replacing the Green version. Reports here have indicated that the two forms are virtually identical except for the colour.
There is now an even newer White Form which explicitly lists "deflated seat" and "deflated seat and fixed", among many other items.

Here is a snapshot of the NEWEST full form (as of August 2019), courtesy of lallied

https://www.flyertalk.com/forum/31421855-post2093.html
Originally Posted by lallied View Post
Clearly jinxed myself. New form in case hasnt been posted before.

Oops, see it has been. I just didnít look far enough down ☹️


This is only the stub portion, courtesy of lallied





Originally Posted by lallied View Post



Thereís a main section which the SD fills in and detachable section you get to keep. Each has a reference number. It looks like the green one to me except itís white.




Example

Mattress pads purchased and listed in this thread




Print Wikipost

Old Nov 19, 18, 11:11 am
  #646  
 
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (Wave as you fly over)
Programs: AC*SE100K, wood level status in various other programs
Posts: 3,341
Regarding an earlier (long) post/rant of mine concerning a deflating seat:

Originally Posted by Bohemian1 View Post
... I pointed out this issue to our SD. I've encountered my fair share of ignorance and/or apathy from SDs and FAs on this matter, and his response fell into the latter category. He said words to the effect of "oh well, at least it's a slow leak" and he'd make a note of it (he scrawled my seat number on one the tags on a nearby catering bin) and sent me on my merry way so that he could have his supper. No offer of a form and frankly I was too tired to remind him that I was the customer here. Why should we have to fight for something we are paying for? Both J and PY were full, so no alternate seat option (again) either. I will fill out the online form and see what happens.
I have an update - I received an email with apologies and $500 e-voucher.

So, I guess sometimes you don't need the white form although I suspect YMMV based on other FTer's experiences noted upthread.
Bohemian1 is online now  
Old Nov 19, 18, 12:54 pm
  #647  
 
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,691
Another deflated seat today- AC32- got the white form from the SD, but I needed to ask for it.

Today it was the lumbar portion, not the seat portion that keeps deflating.
Plumber is online now  
Old Nov 20, 18, 6:03 pm
  #648  
 
Join Date: Feb 2015
Location: YYC
Programs: AC SE100K, WS Gold, BA Silver, Marriott Titanium, Accor/Hilton/Radisson/NH Gold
Posts: 8,676
Originally Posted by Plumber View Post
Another deflated seat today- AC32- got the white form from the SD, but I needed to ask for it.

Today it was the lumbar portion, not the seat portion that keeps deflating.
Only the lumber? Not the upper back/head area as well?
Adam Smith is online now  
Old Nov 20, 18, 6:06 pm
  #649  
 
Join Date: Oct 2013
Location: YEG
Programs: AC Lifetime SE100K, 3MM, SPG Lifetime Plat, Hertz PC, National Executive Elite
Posts: 2,902
Originally Posted by Adam Smith View Post
Only the lumber? Not the upper back/head area as well?
I thought that cross member in the back felt like metal.
Bohemian1 likes this.
YEG_SE4Life is offline  
Old Nov 20, 18, 6:14 pm
  #650  
 
Join Date: Feb 2015
Location: YYC
Programs: AC SE100K, WS Gold, BA Silver, Marriott Titanium, Accor/Hilton/Radisson/NH Gold
Posts: 8,676
Originally Posted by YEG_SE4Life View Post
I thought that cross member in the back felt like metal.
You didn't think it was built of a nice soft balsa wood?
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Old Nov 20, 18, 6:20 pm
  #651  
FlyerTalk Evangelist
 
Join Date: Feb 2004
Location: YVR
Programs: AC S100K 2MM; UA MP Premier Silver; Marriott Bonvoy Lifetime Titanium Elite
Posts: 29,334
Originally Posted by YEG_SE4Life View Post
I thought that cross member in the back felt like metal.
Originally Posted by Adam Smith View Post
You didn't think it was built of a nice soft balsa wood?
Park bench technology has come along way. You might even get part wood, part metal.
yyznomad is offline  
Old Nov 20, 18, 6:27 pm
  #652  
 
Join Date: Feb 2015
Location: YYC
Programs: AC SE100K, WS Gold, BA Silver, Marriott Titanium, Accor/Hilton/Radisson/NH Gold
Posts: 8,676
Originally Posted by yyznomad View Post
Park bench technology has come along way. You might even get part wood, part metal.
Park benches are far more comfortable than deflated AC seats. At least with a park bench, you have a large, solid surface, as opposed to just a small number of metal bars.
lallied and canadiancow like this.
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Old Nov 21, 18, 5:50 am
  #653  
 
Join Date: Jan 2009
Location: YOW
Programs: AC-SE100K, AC-3MM, Marriott- LT Titanium, SPG RIP
Posts: 2,691
Originally Posted by Adam Smith View Post
Only the lumber? Not the upper back/head area as well?
Sorry- I meant the whole back cushion, including up to the head. It seems that is all one piece.
Plumber is online now  
Old Nov 21, 18, 6:03 am
  #654  
 
Join Date: Jan 2010
Location: YYZ/SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 2,844
Originally Posted by Adam Smith View Post
Only the lumber? Not the upper back/head area as well?
On a previous flight I had only the head area deflate. I think there are separate air chambers or whatever.
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D582 is offline  
Old Nov 21, 18, 9:30 am
  #655  
 
Join Date: Feb 2017
Location: London
Programs: AC E35K
Posts: 48
Originally Posted by Plumber View Post
Sorry- I meant the whole back cushion, including up to the head. It seems that is all one piece.
I once had just the lumbar portion, I think there are two bits to it.
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Old Nov 21, 18, 9:56 am
  #656  
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Join Date: Feb 2004
Location: YVR
Programs: AC S100K 2MM; UA MP Premier Silver; Marriott Bonvoy Lifetime Titanium Elite
Posts: 29,334
Originally Posted by D582 View Post


On a previous flight I had only the head area deflate. I think there are separate air chambers or whatever.
Originally Posted by chazbag View Post
I once had just the lumbar portion, I think there are two bits to it.
Didn't someone post upthread that it's kind of like the Titanic?
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yyznomad is offline  
Old Nov 21, 18, 11:21 am
  #657  
 
Join Date: Aug 2013
Location: YVR - MILLS Waypoint (Wave as you fly over)
Programs: AC*SE100K, wood level status in various other programs
Posts: 3,341
Originally Posted by yyznomad View Post
Didn't someone post upthread that it's kind of like the Titanic?
That was me and I was trying to satirical, not prophetic.

I'm all for butts in seats, but not for seats in butts.
Bohemian1 is online now  
Old Nov 22, 18, 7:23 pm
  #658  
 
Join Date: Jun 2010
Location: Berlin, Germany
Programs: AC SE
Posts: 2,703
AC756 SFO-YYZ on 11/22 operated by C-FNOH (fin 833). Seat 5K has the lumbar deflation issue.
Plumber and canadiancow like this.
capedreamer is offline  
Old Nov 24, 18, 10:02 pm
  #659  
 
Join Date: Oct 2013
Location: YEG
Programs: AC Lifetime SE100K, 3MM, SPG Lifetime Plat, Hertz PC, National Executive Elite
Posts: 2,902
Originally Posted by nexusCFX View Post
So you couldn't adjust it into recliner or lie flat mode on a TPAC? How could they even have that seat in service? I would be asking for a refund of the fare difference between Y and J with that kind of defect.
Maybe they didn't know?
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Old Nov 24, 18, 10:07 pm
  #660  
 
Join Date: Dec 2017
Location: SFO/YYZ
Programs: Marriott Titanium, Hilton Gold, UA Premier Silver
Posts: 1,433
Originally Posted by YEG_SE4Life View Post
Maybe they didn't know?
I guess it's too much to ask Air Canada to check whether the mechanics of the seat work correctly before a sixteen hour flight.
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