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Air Canada to Launch Its Own Loyalty Program in 2020

Air Canada to Launch Its Own Loyalty Program in 2020

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Old Jul 15, 19, 6:24 am   -   Wikipost
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Wiki Link
July 15 2019
"AEROPLAN FLIGHT REWARDS: NOW WITH MORE FLEXIBILITY AND PEACE-OF-MIND"

https://www.aeroplan.com/whats_new/n...5¤tLanguage=en




New chart with fees in this post

https://www.flyertalk.com/forum/31306687-post1334.html



Older news releases from 2017 below




Air Canada "What You Need to Know"

https://www.aircanada.com/ca/en/aco/...d-to-know.html

Air Canada Press Release May 11, 2017

http://aircanada.mediaroom.com/index.php?s=43&item=1135

Aeroplan News "To Our Valued Members" - May 11, 2017

https://www5.aeroplan.com/whats_new/...New_2017_05_09


Aeroplan & Air Canada update

We'd like to help our members understand the latest news about our partner, Air Canada.


https://www5.aeroplan.com/aircanada-...id=BAN30000311

From Aeroplan - UPDATE May 31, 2017

https://www5.aeroplan.com/aircanada-...plan-update.do


Aeroplan Saga Ends in a Long, Financial Detour:

https://www.theglobeandmail.com/repo...ticle35080509/



August 11 2017

"We're on solid ground so your plans can take flight."

https://www.aeroplan.com/program-upd...&cid=008692096

"Five things you need to know about your miles"

https://www.aeroplan.com/five-things...entLanguage=en


September 19, 2017 - Investor Day Presentation

https://www.aeroplan.com/five-things...entLanguage=en


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Old May 11, 17, 4:34 am
  #1  
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Join Date: May 2012
Location: Calgary
Programs: Aeroplan (Silver), Air Miles, IHG Rewards (Platinum)
Posts: 563
Air Canada to Launch Its Own Loyalty Program in 2020

Air Canada to Launch Its Own Loyalty Program in 2020

Airline to end exclusive contract with Aeroplan provider Aimia
Aeroplan members can continue to earn and redeem Aeroplan Miles
Air Canada committed to business as usual through 2020, with smooth transition to new program
Air Canada intends to continue to offer Aimia redemption seats post-2020
Strengthening Air Canada customer relationships and service at core of decision

MONTREAL, May 11, 2017 /CNW Telbec/ - Air Canada today announced its decision to launch its own loyalty program in 2020 upon the expiry of its commercial agreement with Aimia, the operator of Aeroplan. Effective June 30, 2020, Aeroplan will no longer be the loyalty program for Air Canada. Aeroplan has been independently owned and operated by Aimia for almost a decade. By operating its own loyalty program, Air Canada will be better able to strengthen its customer relationships and deliver a more consistent end-to-end customer experience.

"Our relationship with our more than 45 million customers sits at the core of Air Canada's ongoing transformation as we continue to grow our business beyond the 200 destinations that we already serve, and work to become a global champion," said Calin Rovinescu, President and Chief Executive Officer. "This decision is the right one for our customers, our employees and our shareholders."

Creating a more rewarding loyalty program for our customers

"The new program, launching in 2020, will offer additional earning and redemption opportunities, more personalized service and a better digital experience for Air Canada customers," said Benjamin Smith, President, Passenger Airlines.

Over the past decade, Air Canada has invested $10 billion to renew its fleet with the most technologically-capable aircraft, and to elevate its product offering, including all-new seats, Wi-Fi connectivity, expanded and renovated Maple Leaf Lounges, increased digital capabilities and updated branding comprised of a new livery, new uniforms and much more to improve the travel experience.

"Similar to all of Air Canada's North American peers, by managing our own loyalty program, we will be able to take better care of our customers by making decisions in real time that address specific needs," added Mr. Smith. "We're excited to take this next step that delivers on our promise for continued investments in the customer experience."

The next three years

Air Canada's exclusive contract with Aimia remains in effect until its June 29, 2020 expiration date. Until then, Air Canada is committed to business as usual by working closely with Aimia with the objective of providing consistent service for Aeroplan members.

During this period, Aeroplan members can continue to earn and redeem miles in accordance with the Aeroplan program:
Before the new Air Canada program launches in June 2020, members will be able to earn and redeem Aeroplan Miles for Aeroplan Rewards, including flights with Air Canada and our Star Alliance partners in accordance with the Aeroplan program.

After June 2020, miles earned from Air Canada and Star Alliance flights will be credited to the new program, with customers able to redeem those miles for rewards including Air Canada and Star Alliance partner flights.

Aeroplan miles earned up to June 2020 will stay in Aeroplan members' accounts, and will continue to be subject to the conditions of their program.

Air Canada intends to continue to offer Aimia redemption seats for Aeroplan members after June 2020, with pricing competitive with other third-party rewards programs.

The airline's most frequent flyers will continue to enjoy Air Canada Altitude status recognition and its associated range of travel privileges, based on their annual flight activities with Air Canada and the Star Alliance member airlines.

All Million Mile program qualification activity and status will also be honoured in the new program.

Air Canada intends to implement near-term improvements to Air Canada Altitude and other elements of the customer experience.

"Doing the right thing for Air Canada's customers throughout this transition period will be our guiding principle," said Mr. Rovinescu.

The new program is good for the airline's financial performance

The new Air Canada loyalty program will be focused on improved rewards and recognition for the airline's customers, and will provide Air Canada and our business partners with significant growth opportunities.

Air Canada will provide greater detail at its Investor Day on September 19, 2017 concerning the financial benefits expected to be realized, as well as the transitional costs.

Air Canada expects the net present value of the program repatriation over a 15-year period to exceed $2 billion.

Full information on the announcement and additional information for our customers can be found at aircanada.com/loyalty.

About Air Canada
Air Canada is Canada's largest domestic and international airline serving more than 200 airports on six continents. Canada's flag carrier is among the 20 largest airlines in the world and in 2016 served close to 45 million customers. Air Canada provides scheduled passenger service directly to 63 airports in Canada, 57 in the United States and 93 in Europe, the Middle East, Africa, Asia, Australia, the Caribbean, Mexico, Central America and South America. Air Canada is a founding member of Star Alliance, the world's most comprehensive air transportation network serving 1,300 airports in 190 countries. Air Canada is the only international network carrier in North America to receive a Four-Star ranking according to independent U.K. research firm Skytrax. For more information, please visit: www.aircanada.com, follow @aircanada on Twitter and join Air Canada on Facebook.

CAUTION REGARDING FORWARD-LOOKING INFORMATION
This news release includes forward-looking statements within the meaning of applicable securities laws. Forward-looking statements relate to analyses and other information that are based on forecasts of future results and estimates of amounts not yet determinable. These statements may involve, but are not limited to, our plans regarding the launch of our new loyalty program and the value or benefits that we may derive from such program, guidance, strategies, expectations, planned operations or future actions. Forward-looking statements are identified by the use of terms and phrases such as "preliminary", "anticipate", "believe", "could", "estimate", "expect", "intend", "may", "plan", "predict", "project", "will", "would", and similar terms and phrases, including references to assumptions.
Forward-looking statements, by their nature, are based on assumptions, including those described herein and are subject to important risks and uncertainties. Forward-looking statements cannot be relied upon due to, amongst other things, changing external events and general uncertainties of the business. Actual results may differ materially from results indicated in forward-looking statements due to a number of factors, including without limitation, our ability to successfully achieve or sustain positive net profitability or to realize our initiatives and objectives, currency exchange, industry, market, credit, economic and geopolitical conditions, energy prices, competition, our ability to successfully implement appropriate strategic initiatives or reduce operating costs, our dependence on technology, cybersecurity risks, our ability to pay our indebtedness and secure financing, war, terrorist acts, epidemic diseases, our dependence on key suppliers including regional carriers and Aimia Inc., our ability to successfully transition from the Aeroplan program and to successfully launch and operate our new loyalty program, casualty losses, employee and labour relations and costs, our ability to preserve and grow our brand, pension issues, environmental factors (including weather systems and other natural phenomena and factors arising from man-made sources), limitations due to restrictive covenants, insurance issues and costs, our dependence on the Star Alliance, interruptions of service, changes in laws, regulatory developments or proceedings, pending and future litigation and actions by third parties and our ability to attract and retain required personnel, as well as the factors identified throughout this news release and those identified in section 17 "Risk Factors" of Air Canada's 2016 MD&A dated February 17, 2017 and section 12 of Air Canada's First Quarter 2017 MD&A dated May 5, 2017. The forward-looking statements contained in this news release represent Air Canada's expectations as of the date of this release (or as of the date they are otherwise stated to be made), and are subject to change after such date. However, Air Canada disclaims any intention or obligation to update or revise any forward-looking statements whether as a result of new information, future events or otherwise, except as required under applicable securities regulations.

SOURCE Air Canada


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Old May 11, 17, 4:51 am
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Join Date: Jun 2013
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From Aeroplan:

https://www5.aeroplan.com/whats_new/news_articles.do?dl=WhatsNew_2017_05_09

AEROPLAN & AIR CANADA UPDATE
After recent discussions with Air Canada, we do not believe that they currently intend to renew our partnership agreement. Unless an alternative agreement can be reached, the existing contract will expire in June 2020.

Nothing has changed for Aeroplan members. The partnership is still in place for three more years. You can continue earning miles on Air Canada eligible flights and redeeming for flights on Air Canada and Star Alliance partners.

We are currently exploring a range of options beyond 2020 if our contract with Air Canada is not renewed. Our members will continue to be at the centre of our program.

Our goal is to continue to provide the best value for our five million members across Canada, along with the availability and flexibility you have come to expect.

We are proud of the value that Canadians earn from the Aeroplan program. Last year, Aeroplan members redeemed for 1.9 million flight rewards, enough to fill 11 Boeing 777s (the biggest plane in Air Canada’s fleet) every single day of the year.

In addition to flights, Aeroplan members redeemed more than 700,000 non-air rewards last year, through more than 1,000 specialty, merchandise, hotel, car rental and experiential rewards. Since launching the merchandise, hotel, car rental and experiential rewards in 2004, more than 144 billion Aeroplan Miles have been redeemed for non-air rewards.


Q & A

1. What does this mean to me as an Aeroplan member?

Nothing has changed for Aeroplan members. You can keep on earning miles on Air Canada eligible flights and redeeming for flights on Air Canada and Star Alliance partners as you normally would while we continue our discussions with Air Canada and in any event, until June 2020.

Our members will continue to be at the centre of our program. We’ll continue to provide updates as soon as information becomes available.

2. Should I keep collecting?

Yes. The partnership is still in place for three more years. You can keep on earning Aeroplan miles at any Aeroplan partner, including Air Canada and book flights up to one year in advance.

3. What’s the impact on my current flight rewards bookings?

There’s no impact on current flight rewards.

4. What will happen to my miles if the contract is not renewed?

While Aimia remains open to further discussions with Air Canada, the company’s strategic planning had already contemplated other post-2020 alternatives in parallel to ensure Aeroplan members retain access to a strong redemption offering around air rewards.

5. Will you stop offering flight rewards before 2020?

No.

6. What will happen to my TD /CIBC/AMEX Aeroplan affiliated card? Should I cancel my card?

Nothing has changed for Aeroplan members, including Aeroplan financial cardholders. You can absolutely keep on earning Aeroplan miles and redeeming rewards as you normally do with your financial card and at our other partners.

The contract is in place for three more years. You can keep on earning Aeroplan miles on Air Canada eligible flights and redeeming for flights on Air Canada and Star Alliance partners for up to a year in advance as you would normally do.

We are currently exploring a range of options beyond 2020 if our contract with Air Canada is not renewed. Our members will continue to be at the centre of our program. We’ll continue to provide updates as soon as information becomes available.

7. I thought Aeroplan was owned by Air Canada, who is Aimia?

Aeroplan has been owned and operated by Aimia since 2002. With about 2,300 employees across 15 countries, Aimia partners with groups of companies (coalitions) and individual companies to offer best-in-class loyalty programs to consumers around the world. Aimia’s coalition loyalty programs include Aeroplan in Canada, Nectar in the U.K.

8. What happens to my Altitude status with Air Canada / Star Alliance?

We invite you to contact Air Canada directly for questions related to Air Canada Altitude.

We understand you likely have more questions. We will be updating as new information becomes available.
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Old May 11, 17, 5:11 am
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Join Date: May 2004
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Wow... just wow.
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Old May 11, 17, 5:14 am
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Interesting, I wonder if this will be an "Enhancement" or a real Enhancement to AC's loyalty program.
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Old May 11, 17, 5:15 am
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Wonder if all the Milton disposals will come back in-house, like heavy maintenance?
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Old May 11, 17, 5:18 am
  #6  
 
Join Date: Dec 2011
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What? Mom & Dad are getting a divorce?

I hope they at least stop arguing for now ... but I suspect this might get messy.
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Old May 11, 17, 5:20 am
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Join Date: Jun 2013
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Originally Posted by YYC009 View Post

Air Canada intends to continue to offer Aimia redemption seats for Aeroplan members after June 2020, with pricing competitive with other third-party rewards programs.
So we're essentially getting another Air Miles?
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Old May 11, 17, 5:20 am
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Join Date: Apr 2000
Location: Mississauga Ontario
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I and many others predicted this years ago..... I'll dig out the thread when I have a chance.

Key question: Why would I bother earning ANY Aeroplan points right now, beyond what is necessary for status?

So key question going forward: Banking strategies? Is Amex safe?

Wow. Just wow.
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Old May 11, 17, 5:26 am
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Join Date: Sep 2006
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Programs: AC*SEMM, *G, HH Diamond, ClubAccor Platinum, Marriott Silver
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As mentioned previously, a few have made a prediction that something like this could happen - so although a bold statement from AC, not totally surprising.

The next three years will sure be interesting, especially for Altitude members with significant AE balances. Redemptions are going to be strong and it won't take long until we see threads about IKK being "unavailable" or lack of Classic awards - due to that strong redemption activity
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Old May 11, 17, 5:30 am
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The announcement is now up on Facebook...
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Old May 11, 17, 5:33 am
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I've got 750,000 miles banked. 850,000 in Amex.

How this unfolds matters, bigly.
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Old May 11, 17, 5:37 am
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Join Date: Jul 2015
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I wonder if Amia will join forces with WestJet to allow Aeroplan redemptions with WestJet (or make Aeroplan the WestJet loyalty program)?
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Old May 11, 17, 5:38 am
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Do the right thing: AE points as of June 2020 are transferred to new program 1:1 for status members.
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Old May 11, 17, 5:42 am
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Join Date: May 2016
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Air Canada is the only international network carrier in North America to receive a Four-Star ranking according to independent U.K. research firm Skytrax.
Good thing they specify "international network"

http://www.airlinequality.com/rating...rline-ratings/
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Old May 11, 17, 5:49 am
  #15  
 
Join Date: Oct 2008
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Awesome news, and can't wait to hear more about it. It's a strategy I've been promoting for years, and should benefit everyone (well, except Aeroplan).

Who's shorting Aimia this morning?
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