E-ups - Used without consent
Apr 2, 2015 | 8:13 am
#18
Original Poster
Join Date: Feb 2010
Location: YUL
Programs: ✈ AC 1MM / S100K - SPG Lifetime Platinum = BONVoY Lifetime Titanium - Avis Pres Club
Posts: 1,660
No news yet. I've emailed them 2 times since receiving the std " 5 days" to get back to you thing.
Thumbs down on the service
Thumbs down on the service
Apr 2, 2015 | 8:26 am
#19
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,626
If a financial institution such as a bank or credit card company was made aware of a client's account being accessed as such, they would be on it before you hung up the phone or completed your email to them.
May 6, 2015 | 8:34 am
#20
Original Poster
Join Date: Feb 2010
Location: YUL
Programs: ✈ AC 1MM / S100K - SPG Lifetime Platinum = BONVoY Lifetime Titanium - Avis Pres Club
Posts: 1,660
Just an Update:
My credits were returned April 5th after I had to remind them again of what the delay was.I told them great , but that I still need to know how this happened.
Now , every 10 days I resend them a reminder and I receive the same cookie cutter response " they are looking into it " blah blah blah.
Horrible service. MY account seems to have been breached and they put zero effort into prioritizing this to see what may have happened.
It is Laughable ! I guess account security is of little importance to them.
My credits were returned April 5th after I had to remind them again of what the delay was.I told them great , but that I still need to know how this happened.
Now , every 10 days I resend them a reminder and I receive the same cookie cutter response " they are looking into it " blah blah blah.
Horrible service. MY account seems to have been breached and they put zero effort into prioritizing this to see what may have happened.
It is Laughable ! I guess account security is of little importance to them.
May 6, 2015 | 8:42 am
#21
Suspended
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
Just an Update:
My credits were returned April 5th after I had to remind them again of what the delay was.I told them great , but that I still need to know how this happened.
Now , every 10 days I resend them a reminder and I receive the same cookie cutter response " they are looking into it " blah blah blah.
Horrible service. MY account seems to have been breached and they put zero effort into prioritizing this to see what may have happened.
It is Laughable ! I guess account security is of little importance to them.
My credits were returned April 5th after I had to remind them again of what the delay was.I told them great , but that I still need to know how this happened.
Now , every 10 days I resend them a reminder and I receive the same cookie cutter response " they are looking into it " blah blah blah.
Horrible service. MY account seems to have been breached and they put zero effort into prioritizing this to see what may have happened.
It is Laughable ! I guess account security is of little importance to them.
You got your eups back, to me anyways, move along with life. It's too short to figure out root cause for why your eups were taken without your consent