Just an Update:
My credits were returned April 5th after I had to remind them again of what the delay was.I told them great , but that I still need to know how this happened.

Now , every 10 days I resend them a reminder and I receive the same cookie cutter response " they are looking into it " blah blah blah.

Horrible service. MY account seems to have been breached and they put zero effort into prioritizing this to see what may have happened.
It is Laughable ! I guess account security is of little importance to them.