Just an Update:
My credits were returned April 5th after I had to remind them again of what the delay was.I told them great , but that I still need to know how this happened.
Now , every 10 days I resend them a reminder and I receive the same cookie cutter response " they are looking into it " blah blah blah.
Horrible service. MY account seems to have been breached and they put zero effort into prioritizing this to see what may have happened.
It is Laughable ! I guess account security is of little importance to them.
Companies rarely tell you root cause because they don't want to admit an issue with their system (in case someone games them) or any
liability.
You got your eups back, to me anyways, move along with life. It's too short to figure out root cause for why your eups were taken without your consent