E-ups - Used without consent
Mar 12, 2015 | 6:14 pm
#1
Original Poster
Join Date: Feb 2010
Location: YUL
Programs: ✈ AC 1MM / S100K - SPG Lifetime Platinum = BONVoY Lifetime Titanium - Avis Pres Club
Posts: 1,660
E-ups - Used without consent
Logged into my account an noticed that credits were missing. I. Then looked further at the history and the transaction took place on a flight that I was not on. The passengers name is Aldo someone I don't know. The passenger is obviously not my nominee either.
How on earth can this even happen?
Just a heads up to keep an eye on your account.
How on earth can this even happen?
Just a heads up to keep an eye on your account.
Mar 12, 2015 | 7:02 pm
#2
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Logged into my account an noticed that credits were missing. I. Then looked further at the history and the transaction took place on a flight that I was not on. The passengers name is Aldo someone I don't know. The passenger is obviously not my nominee either.
How on earth can this even happen?
Just a heads up to keep an eye on your account.
How on earth can this even happen?
Just a heads up to keep an eye on your account.
Wow.
Until you sort out whether Aldo has your # and pwd or if it is an IT issue, I assume you quickly changed your pwd
Mar 12, 2015 | 7:04 pm
#3
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,771
Sounds like an error at the airport actually for the companion rule. Since having the account and password would have meant he showed up as a nominee.
Mar 12, 2015 | 7:09 pm
#4
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Mar 12, 2015 | 7:17 pm
#5
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,771
Mar 13, 2015 | 7:44 am
#6
Original Poster
Join Date: Feb 2010
Location: YUL
Programs: ✈ AC 1MM / S100K - SPG Lifetime Platinum = BONVoY Lifetime Titanium - Avis Pres Club
Posts: 1,660
I’m very perplexed as to how this happened. My thought is that this must have or could have only happened by manual intervention at the airport.
I’ve emailed customer service to find out what happened.
I’ve emailed customer service to find out what happened.
Mar 13, 2015 | 8:03 am
#7
Suspended
Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
I was thinking as to how this could have happened. If they weren't in your nominee spot, then they must have been on the same flight as you. Can someone who is on your flight provide your name and AE # to request an upgrade or do YOU have to do it? I have always imagined that if has to be the person who owns the eupgrade credits. If so, that's even more perplexing. I'd hope an audit of that upgrade is easily done to figure this out. Please post back. This is most confusing.
Mar 13, 2015 | 9:12 am
#8
Join Date: Jul 2008
Location: YVR
Programs: OZ Diamond, Jiffypark Manhattan Gold
Posts: 4,784
Gotta think this is a glitch, because he'd have to have your # and pass and the foresight to add himself as a nominee or something. Make sure you take screenshots and whatnot to add them to the service ticket so that they can actually see what you're seeing.
Mar 13, 2015 | 9:14 am
#9
Original Poster
Join Date: Feb 2010
Location: YUL
Programs: ✈ AC 1MM / S100K - SPG Lifetime Platinum = BONVoY Lifetime Titanium - Avis Pres Club
Posts: 1,660
I was thinking as to how this could have happened. If they weren't in your nominee spot, then they must have been on the same flight as you. Can someone who is on your flight provide your name and AE # to request an upgrade or do YOU have to do it? I have always imagined that if has to be the person who owns the eupgrade credits. If so, that's even more perplexing. I'd hope an audit of that upgrade is easily done to figure this out. Please post back. This is most confusing.
Mar 13, 2015 | 9:23 am
#10
Suspended
Join Date: Dec 2010
Posts: 4,153
Mar 13, 2015 | 10:26 am
#11
Join Date: Sep 2010
Location: YVR
Programs: AC*SE MM, Marriott Lifetime Titanium
Posts: 4,654
Don't think you'll have a problem getting them back, but maybe I'm not as jaded as some others here.
This form is a good starting point:
http://www.aircanada.com/en/aeroplan...ades/form.html
This form is a good starting point:
http://www.aircanada.com/en/aeroplan...ades/form.html
Mar 16, 2015 | 11:22 am
#15
Original Poster
Join Date: Feb 2010
Location: YUL
Programs: ✈ AC 1MM / S100K - SPG Lifetime Platinum = BONVoY Lifetime Titanium - Avis Pres Club
Posts: 1,660