AC says Elites "cheapen" their business class
Oct 26, 2014, 8:50 am
#16
Join Date: Dec 2012
Posts: 286
No disrespect intended and this doesn't apply just to you, but maybe the changes to the program are the real source of irritation (fair IMO) and criticizing the way the message was delivered is just an easy way of expressing some of that irritation? In short, the quote isn't really the problem, it's the changes to Altitude.
Oct 26, 2014, 8:51 am
#17
Join Date: Jan 2006
Location: In the air
Programs: Occasional RTW club
Posts: 6,924
Although I agree it was phrased in somewhat of a gauche fashion, I wonder if we're reading a bit too much into the statement. As stated elsewhere, Ben L isn't the social media person, and his comment was from the, so to say, heart - rather than the 'official' position. I would think that if he WASN'T the 'official representative', we wouldn't have read into that quote any more than necessary.
This position may have been implied by the changes AC has introduced, but I wouldn't necessarily crucify him specifically for that statement. Just my two cents. The last thing we need is for him, or AndrewY, or BenS to say 'well, if every single word we say will be disected in this way, then we better just do like the other airlines and not post at all.'
Not that I'm an apologist - I don't like these changes any more than the next person, but, well. There's a dude behind it who seems to be genuinely helpful at other times, so.
This position may have been implied by the changes AC has introduced, but I wouldn't necessarily crucify him specifically for that statement. Just my two cents. The last thing we need is for him, or AndrewY, or BenS to say 'well, if every single word we say will be disected in this way, then we better just do like the other airlines and not post at all.'
Not that I'm an apologist - I don't like these changes any more than the next person, but, well. There's a dude behind it who seems to be genuinely helpful at other times, so.
Oct 26, 2014, 8:53 am
#18
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Join Date: Dec 2010
Posts: 4,153
Although I agree it was phrased in somewhat of a gauche fashion, I wonder if we're reading a bit too much into the statement. As stated elsewhere, Ben L isn't the social media person, and his comment was from the, so to say, heart - rather than the 'official' position. I would think that if he WASN'T the 'official representative', we wouldn't have read into that quote any more than necessary.
This position may have been implied by the changes AC has introduced, but I wouldn't necessarily crucify him specifically for that statement. Just my two cents. The last thing we need is for him, or AndrewY, or BenS to say 'well, if every single word we say will be disected in this way, then we better just do like the other airlines and not post at all.'
Not that I'm an apologist - I don't like these changes any more than the next person, but, well. There's a dude behind it who seems to be genuinely helpful at other times, so.
This position may have been implied by the changes AC has introduced, but I wouldn't necessarily crucify him specifically for that statement. Just my two cents. The last thing we need is for him, or AndrewY, or BenS to say 'well, if every single word we say will be disected in this way, then we better just do like the other airlines and not post at all.'
Not that I'm an apologist - I don't like these changes any more than the next person, but, well. There's a dude behind it who seems to be genuinely helpful at other times, so.
Oct 26, 2014, 8:55 am
#20
Join Date: Dec 2009
Location: YFC
Programs: AC*SE100K; Marriott Titanium; NEXUS
Posts: 1,523
Although I agree it was phrased in somewhat of a gauche fashion, I wonder if we're reading a bit too much into the statement. As stated elsewhere, Ben L isn't the social media person, and his comment was from the, so to say, heart - rather than the 'official' position. I would think that if he WASN'T the 'official representative', we wouldn't have read into that quote any more than necessary.
This position may have been implied by the changes AC has introduced, but I wouldn't necessarily crucify him specifically for that statement. Just my two cents. The last thing we need is for him, or AndrewY, or BenS to say 'well, if every single word we say will be disected in this way, then we better just do like the other airlines and not post at all.'
Not that I'm an apologist - I don't like these changes any more than the next person, but, well. There's a dude behind it who seems to be genuinely helpful at other times, so.
This position may have been implied by the changes AC has introduced, but I wouldn't necessarily crucify him specifically for that statement. Just my two cents. The last thing we need is for him, or AndrewY, or BenS to say 'well, if every single word we say will be disected in this way, then we better just do like the other airlines and not post at all.'
Not that I'm an apologist - I don't like these changes any more than the next person, but, well. There's a dude behind it who seems to be genuinely helpful at other times, so.
If we want to be taken seriously, IMHO, we should stick to the facts of the issues and not be (potentially) viewed to be sensationalistic on any of this stuff.
Oct 26, 2014, 8:57 am
#21
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Join Date: Dec 2010
Posts: 4,153
Oct 26, 2014, 8:59 am
#22
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Join Date: Jun 2009
Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
Oct 26, 2014, 9:00 am
#23
FlyerTalk Evangelist
Join Date: Mar 2000
Location: Southern Alberta
Posts: 20,550
Oct 26, 2014, 9:01 am
#26
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Location: YYZ
Programs: AC E50K (*G) WS Gold | SPG/Fairmont Plat Hilton/Hyatt Diamond Marriott Silver | National Exec Elite
Posts: 19,284
Oct 26, 2014, 9:02 am
#27
Join Date: Nov 2013
Posts: 492
Let me tell you what cheapens the J product
- cleaning staff leaving used socks under seat twice.
- special meals not making it on board
- IFE systems that don't work
- footrests that always fall down onto shins when loose
- occasional rude and horrible flight attendants
- cheap earbud type headphones distributed
- same meals all the time. Lack of change in menu.
- being yelled at by a ground staff agent for a carry on that is not measured.
- being treated rudely.
- priority boarding not honoured.
- luggage coming out really slowly in YYZ
- priority luggage coming out after regular luggage
- off duty flight attendants sitting in J
- and many more.......
- cleaning staff leaving used socks under seat twice.
- special meals not making it on board
- IFE systems that don't work
- footrests that always fall down onto shins when loose
- occasional rude and horrible flight attendants
- cheap earbud type headphones distributed
- same meals all the time. Lack of change in menu.
- being yelled at by a ground staff agent for a carry on that is not measured.
- being treated rudely.
- priority boarding not honoured.
- luggage coming out really slowly in YYZ
- priority luggage coming out after regular luggage
- off duty flight attendants sitting in J
- and many more.......
Oct 26, 2014, 9:03 am
#28
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Join Date: Dec 2010
Posts: 4,153
Oct 26, 2014, 9:14 am
#29
Join Date: Dec 2011
Location: YYZ
Programs: AC SEMM / HH Diamond
Posts: 3,168
I would much rather have Ben & Andrew treat us like adults, and have a real conversation - including their personal perspectives about the root cause.
I'm sure we could ask AC to setup another sticky thread where only official marketing people with carefully considered, non-inflammatory, all-rounded words will appear. That's what I think the consequence would be, of what you're asking for. Personally, that's not for me.