Comments on 777HD HKG-YVR - EPIC FAIL
Mar 30, 2014, 2:09 am
#811
Original Member
Join Date: May 1998
Location: Vancouver, Canada
Posts: 6,222
I think their position to be more along "We know what our customers want. But what they want won't affect our revenue stream."
Mar 30, 2014, 2:20 am
#812
Join Date: Jun 1999
Location: YVR
Programs: ACSEMM QRGold SPGLifetimePlat FairmontPlat HyattD AMEXCenturion SerenaPlat TalkBoard Founding Member
Posts: 8,963
Quote:
Originally Posted by bimmerdriver
We know what our customers want. We just don't care. I defy anyone to claim the Air Canada position to be otherwise.
That sounds like a challenge.
I think their position to be more along "We know what our customers want. But what they want won't affect our revenue stream."
Originally Posted by bimmerdriver
We know what our customers want. We just don't care. I defy anyone to claim the Air Canada position to be otherwise.
That sounds like a challenge.
I think their position to be more along "We know what our customers want. But what they want won't affect our revenue stream."
Mar 30, 2014, 8:44 am
#813
FlyerTalk Evangelist
Join Date: Oct 2011
Location: Anywhere I need to be.
Programs: OW Emerald, *A Gold, NEXUS, GE, ABTC/APEC, South Korea SES, eIACS, PP, Hyatt Diamond
Posts: 16,046
It is pretty clear that AC's existing product costs too much in relation to revenue they can get for the product to be consistently profitable.
Poll the general public and I'm quite sure 90% would take Sunwing over AC if Sunwing's vacation package was about $10 cheaper, despite the 189 seat 738 vs a 142 seat A320. Or go Air China YVR-PEK-HKG instead of the nonstop YVR-HKG on AC if it is $100 less pp.
AC just knows what the majority of customers want (almost anything to save a buck) better than what the customers think they want (1" more legroom)
The trick for the airline is to separate the 90% of travellers selecting mainly on price vs. the 10% of FF's and more astute passengers who care more about comfort and frills. I think the AA "main cabin extra" few rows of 3-3-3 on 777s free for FFs and everyone else in 3-4-3 makes a lot of sense.
Mar 30, 2014, 10:21 am
#814
Join Date: Feb 2007
Location: YVR
Programs: AC E50K
Posts: 994
My next B77P YVR-YYZ next month in Y.
Mar 30, 2014, 12:18 pm
#815
Join Date: Dec 2010
Programs: Aeroplan
Posts: 1,022
No, I did have it. unless I don't know what Dim Sum is. Ordered it as snack along with the soup, Feb. 19, 2014. Had it as well Jan.7.
Mar 30, 2014, 1:36 pm
#816
Join Date: Dec 2007
Location: Toronto - YYZ
Programs: Aeroplan/Hilton Gold/Marriott Bonvoy Titanium/Accor/Hyatt Gold Passport
Posts: 5,899
In J/C - the PCU (Passenger Control Unit) is located under the brown leather armrest cover either on the left or right side (depending on seat). Alternatively, there is an icon on the PTV screen (right side) which controls the overhead reading light.
Mar 30, 2014, 2:24 pm
#817
Original Poster
Join Date: Aug 2012
Location: YVR
Programs: AC E50K, NEXUS
Posts: 645
Mar 30, 2014, 6:39 pm
#818
Join Date: Jan 2005
Location: Vancouver, Canada
Programs: United MileagePlus Silver, Nexus, Global Entry
Posts: 8,798
What the majority of customers want are fares that are as low as possible. Customers want to save a buck, at the expense of all else - And AC knows it.
They only place they fail to show this realization is Aeroplan redemption.
They only place they fail to show this realization is Aeroplan redemption.
Mar 30, 2014, 8:26 pm
#819
Join Date: Apr 2003
Posts: 718
There is no DIM SUM on YVR-HKG on the 777HD.
That being said, when ordering the soup it is served with 2 wontons IN the soup along with some gai lan.
The former offering of DIM SUM was served in a bamboo steamer and consisted of 3 different dumplings.
Mar 30, 2014, 8:37 pm
#820
Join Date: Jun 1999
Location: YVR
Programs: ACSEMM QRGold SPGLifetimePlat FairmontPlat HyattD AMEXCenturion SerenaPlat TalkBoard Founding Member
Posts: 8,963
Are you sure you weren't on YYZ-HKG ?
There is no DIM SUM on YVR-HKG on the 777HD.
That being said, when ordering the soup it is served with 2 wontons IN the soup along with some gai lan.
The former offering of DIM SUM was served in a bamboo steamer and consisted of 3 different dumplings.
There is no DIM SUM on YVR-HKG on the 777HD.
That being said, when ordering the soup it is served with 2 wontons IN the soup along with some gai lan.
The former offering of DIM SUM was served in a bamboo steamer and consisted of 3 different dumplings.
Mar 30, 2014, 9:44 pm
#821
Join Date: Dec 2010
Programs: Aeroplan
Posts: 1,022
Are you sure you weren't on YYZ-HKG ?
There is no DIM SUM on YVR-HKG on the 777HD.
That being said, when ordering the soup it is served with 2 wontons IN the soup along with some gai lan.
The former offering of DIM SUM was served in a bamboo steamer and consisted of 3 different dumplings.
There is no DIM SUM on YVR-HKG on the 777HD.
That being said, when ordering the soup it is served with 2 wontons IN the soup along with some gai lan.
The former offering of DIM SUM was served in a bamboo steamer and consisted of 3 different dumplings.
Mar 31, 2014, 10:10 am
#822
Suspended
Join Date: Feb 2014
Location: YUL/YVR/HKG
Programs: S100KMM,SPG Platinum,Fairmont Platinum
Posts: 514
Mar 31, 2014, 4:06 pm
#825
Join Date: Dec 2010
Programs: Aeroplan
Posts: 1,022