AC/AE now trying to charge SE $150 for baggage on award flights!?
Mar 9, 2013, 3:58 pm
#1
Original Poster
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,105
AC/AE now trying to charge SE $150 for baggage on award flights!?
In the latest "we can't get our computers working right", I checked in today for an Aeroplan flight (I'm SE) with my wife and son.
The Web site wanted money for bags. As in, it will cost money to have any bag.
As in, zero (i.e. 0, nada, nothing, none) bags allowed for any of us. The AC checkin site wanted $150 or some silly amount to check a bag. For all of us, it would have been $600+
I figure it's an IT fail. Called in. I'm still allowed three bags free. The agent sounded exasperated.
Can someone just fire the people who cause all this aggravation?
The Web site wanted money for bags. As in, it will cost money to have any bag.
As in, zero (i.e. 0, nada, nothing, none) bags allowed for any of us. The AC checkin site wanted $150 or some silly amount to check a bag. For all of us, it would have been $600+
I figure it's an IT fail. Called in. I'm still allowed three bags free. The agent sounded exasperated.
Can someone just fire the people who cause all this aggravation?
Mar 9, 2013, 5:16 pm
#4
Join Date: Apr 2003
Location: YYZ
Programs: AC E75K, Amex Plat, NEXUS, Aman-user (not really a -junkie)
Posts: 1,721
Same thing happened to us on our last reward ticket in Biz - no bags allowed without a fee. So I just checked us in with no bags and dealt with it at the airport... Annoying - what if someone didn't know better and just paid ?
Mar 9, 2013, 5:19 pm
#5
Join Date: Oct 2003
Location: YVR
Programs: WS Platinum, former AC E35K
Posts: 6,335
Mar 9, 2013, 5:28 pm
#6
Original Member
Join Date: May 1998
Location: Vancouver, Canada
Posts: 6,222
Wirelessly posted (Mozilla/5.0 (BlackBerry; U; BlackBerry 9780; en-US) AppleWebKit/534.8+ (KHTML, like Gecko) Version/6.0.0.448 Mobile Safari/534.8+)
It's only an "IT fail" ' cause you refused to pay.
Originally Posted by InTheAirGuy
In the latest "we can't get our computers working right", I checked in today for an Aeroplan flight (I'm SE) with my wife and son.
The Web site wanted money for bags. As in, it will cost money to have any bag.
As in, zero (i.e. 0, nada, nothing, none) bags allowed for any of us. The AC checkin site wanted $150 or some silly amount to check a bag. For all of us, it would have been $600+
I figure it's an IT fail. Called in. I'm still allowed three bags free. The agent sounded exasperated.
Can someone just fire the people who cause all this aggravation?
The Web site wanted money for bags. As in, it will cost money to have any bag.
As in, zero (i.e. 0, nada, nothing, none) bags allowed for any of us. The AC checkin site wanted $150 or some silly amount to check a bag. For all of us, it would have been $600+
I figure it's an IT fail. Called in. I'm still allowed three bags free. The agent sounded exasperated.
Can someone just fire the people who cause all this aggravation?
Mar 9, 2013, 5:30 pm
#7
Original Member
Join Date: May 1998
Location: Vancouver, Canada
Posts: 6,222
Wirelessly posted (Mozilla/5.0 (BlackBerry; U; BlackBerry 9780; en-US) AppleWebKit/534.8+ (KHTML, like Gecko) Version/6.0.0.448 Mobile Safari/534.8+)
It's sometimes hard to avoid the conclusion that that's the whole point.
Originally Posted by xray
Same thing happened to us on our last reward ticket in Biz - no bags allowed without a fee. So I just checked us in with no bags and dealt with it at the airport... Annoying - what if someone didn't know better and just paid ?
Mar 9, 2013, 5:50 pm
#8
Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,580
Does the Aeroplan status of the person from whose account the award is redeeemed and/or the Aeroplan status of the passenger who is flying always show up on the PNR? If not, this may in part explain what happened to the OP and his family.
Mar 9, 2013, 5:55 pm
#9
Original Poster
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,105
I'm SE.
It said 0 bags.
$150 or some stupid sum *per bag.*
I can't make this .... up.
And so I phoned in, they said "error."
Mar 9, 2013, 6:25 pm
#10
Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,580
Mar 9, 2013, 6:31 pm
#12
Join Date: May 2007
Location: Vancouver, BC
Programs: Aeroplan 35K, Hertz Gold
Posts: 1,289
Reward tickets don't allow you to include your FF number, so the computer doesn't know your status. It assumes you're just a regular passenger. The smart thing would have been to allow FF numbers be included and show 0 points for each leg, like BA does, but that would be too complicated for AC.
Mar 9, 2013, 6:37 pm
#14
Original Poster
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,105
Reward tickets don't allow you to include your FF number, so the computer doesn't know your status. It assumes you're just a regular passenger. The smart thing would have been to allow FF numbers be included and show 0 points for each leg, like BA does, but that would be too complicated for AC.
Anyone around here knows that Aeroplan tickets have never shown Aeroplan status on a boarding pass for some many years.
Now, apparently, it does. It big bold letters.
So why, all of a sudden, on an Aeroplan ticket, does the system want a) 0 bags, b) 1 bag for $150 and c) you call in and they say, "whoops, sorry about that!"
Try it yourself. Like I said, I can't make this .... up.
Is this part of the new Altitude meltdown and the war between the two organizations?
Or just an IT fail?
Mar 9, 2013, 7:13 pm
#15
Join Date: Apr 2003
Location: YYZ
Programs: AC E75K, Amex Plat, NEXUS, Aman-user (not really a -junkie)
Posts: 1,721