AC/AE now trying to charge SE $150 for baggage on award flights!?
In the latest "we can't get our computers working right", I checked in today for an Aeroplan flight (I'm SE) with my wife and son.
The Web site wanted money for bags. As in, it will cost money to have any bag.
As in, zero (i.e. 0, nada, nothing, none) bags allowed for any of us. The AC checkin site wanted $150 or some silly amount to check a bag. For all of us, it would have been $600+
I figure it's an IT fail. Called in. I'm still allowed three bags free. The agent sounded exasperated.
Can someone just fire the people who cause all this aggravation?