Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,580
Does the Aeroplan status of the person from whose account the award is redeeemed and/or the Aeroplan status of the passenger who is flying always show up on the PNR? If not, this may in part explain what happened to the OP and his family.