Advice: Confirmed E-Upgrade rescinded on-board aircraft
Apr 24, 2012, 8:28 pm
#61
Join Date: Apr 2000
Location: Mississauga Ontario
Posts: 4,109
I find this response from ACTT unacceptable. They did unfortunately handle the situation "correctly" as is required by their pilot contract. What IMHO has been handled incorrectly is the downgrade of a seated passenger from a confirmed upgrade to Y with zip compensation.
If I were you, I'd escalate up the management ladder.
If I were you, I'd escalate up the management ladder.
Utter fools.
Apr 24, 2012, 10:20 pm
#62
Join Date: Nov 1999
Location: MEX/YVR/YYF
Programs: AS MVP/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,035
I agree, however, other than directly to the VPs, there is a person in the President's Office that is completely useless when it comes to informed replies so I would not expect a worthwhile response.
I had the pleasure of being on a downgraded A319 on MEX-YYZ (one of the 2 in the fleet) with no in-sit power, no AVOD and one operational washroom in Y and was given the copy and paste reply "aircraft are not guaranteed" on any route. Yes and no. I paid for these features and they were not provided. In retail that's called false advertising or bait and switch.
I am doing this routing 3 times in 3 weeks and the President's Office staff member doesn't bother to acknowledge one aspect of the downgrade. Truly pathetic.
Its a real shame because just 2 weeks before I was on a regular A319 but with GoGo wifi (normally on the California routes) and had an awesome experience.
Consistently inconsistent should be the AC motto.
I had the pleasure of being on a downgraded A319 on MEX-YYZ (one of the 2 in the fleet) with no in-sit power, no AVOD and one operational washroom in Y and was given the copy and paste reply "aircraft are not guaranteed" on any route. Yes and no. I paid for these features and they were not provided. In retail that's called false advertising or bait and switch.
I am doing this routing 3 times in 3 weeks and the President's Office staff member doesn't bother to acknowledge one aspect of the downgrade. Truly pathetic.
Its a real shame because just 2 weeks before I was on a regular A319 but with GoGo wifi (normally on the California routes) and had an awesome experience.
Consistently inconsistent should be the AC motto.
May 1, 2012, 11:59 am
#64
Join Date: Mar 2003
Location: USA
Posts: 1,291
...
I had the pleasure of being on a downgraded A319 on MEX-YYZ (one of the 2 in the fleet) with no in-sit power, no AVOD and one operational washroom in Y and was given the copy and paste reply "aircraft are not guaranteed" on any route. Yes and no. I paid for these features and they were not provided. In retail that's called false advertising or bait and switch...
I had the pleasure of being on a downgraded A319 on MEX-YYZ (one of the 2 in the fleet) with no in-sit power, no AVOD and one operational washroom in Y and was given the copy and paste reply "aircraft are not guaranteed" on any route. Yes and no. I paid for these features and they were not provided. In retail that's called false advertising or bait and switch...
Last edited by californiadreamin'; May 1, 2012 at 12:05 pm
May 1, 2012, 12:06 pm
#65
Join Date: Nov 1999
Location: MEX/YVR/YYF
Programs: AS MVP/AC75K/AM Gold/UA*S/SPG-Marriott Lifetime Titanium/Accor-FPC Gold/HHDiamond/Hyatt Exp
Posts: 5,035
I am well aware the aircraft got me from Point A to B, however, the point is if you promote and sell the bells and whistles, then switching it out is poor customer relations, period.
As it worked out, due to my good karma, I received a comp upgrade 2 Saturdays ago on a 4+ hour flight and another one this past Sunday on YYZ-YYC, plus a $200 MCO so I would say that everything evened out in the end.
May 1, 2012, 4:29 pm
#66
Join Date: Sep 2000
Location: Ottawa, Ontario, Canada
Programs: Aeroplan SE AND 1MM, HHonors Gold, Marriott Bonvoy Platinum , L'Accor Platinum
Posts: 9,602
Just on the same thought:
There was a very sick passenger in my YYZ-SFO flight in March. I had to start intravenous on him and gave him epinephrine basically to keep him alive until we were diverted LAS. I volunteered to downgrade to Y to look after him for half of the flight. Should I ask for my eUG back even if I volunteered to do so? Not that really matters as I won't able use them up anyway but just curious.
There was a very sick passenger in my YYZ-SFO flight in March. I had to start intravenous on him and gave him epinephrine basically to keep him alive until we were diverted LAS. I volunteered to downgrade to Y to look after him for half of the flight. Should I ask for my eUG back even if I volunteered to do so? Not that really matters as I won't able use them up anyway but just curious.
In each case, I signed a form that I administered medical assistance to the passenger.
Two or three months later, a letter from AC arrived. It thanked me for my service, and offered me (in gratitude for performing the service) either one of 10,000 status Aeroplan miles, or 15,000 non-status Aeroplan miles.
I would therefore NOT recommend you write the letter to AC for now. However, if you have not heard from them in a couple of months or so, then you can write the letter).
May 2, 2012, 9:45 am
#67
Join Date: Oct 2009
Location: YYZ
Posts: 622
Yes, that would be ridiculous if that's what happened. You're assuming, however, that the pilot was (a) aware of the issue, and (b) pulled rank.
Flight ops may have called down and told the crew to do the reseat without the pilot ever knowing. He just showed up and took his seat.
Don't get me wrong, I'm as perennially disappointed in AC's customer service and unions as the next traveler, but let's not dump on this individual without knowing the whole story.
Flight ops may have called down and told the crew to do the reseat without the pilot ever knowing. He just showed up and took his seat.
Don't get me wrong, I'm as perennially disappointed in AC's customer service and unions as the next traveler, but let's not dump on this individual without knowing the whole story.
May 2, 2012, 10:51 am
#68
Join Date: Sep 2011
Location: YUL
Programs: AC Altitude -.006k
Posts: 895
To throw in my two cents, pilots have a clause in the collective agreement allowing for J when deadheading (exact conditions are a little vague to me right now), but not when commuting from home to base. Note there is a distinction between deadheading (e.g. to continue a pairing) and commuting (driving/flying to work). F/A's don't have the same right, I seem to recall they had J space available. In any case, the real pecking order is, shall we say, opaque.
Perhaps the pilot didn't know of the circumstances. Was he entitled to the seat? Perhaps. Would the pilot have not taken the seat on a short flight had he/she know of the displaced pax? We'll never know. Would it have been a good move? Yup.
Perhaps the pilot didn't know of the circumstances. Was he entitled to the seat? Perhaps. Would the pilot have not taken the seat on a short flight had he/she know of the displaced pax? We'll never know. Would it have been a good move? Yup.
May 3, 2012, 7:56 am
#69
Original Poster
Join Date: May 2009
Location: Canada's worst airport....YYJ
Programs: AC: E75K, Marriott :Titanium, National: EXEC ELITE
Posts: 599