I fly through YWG about 4 or 5 times a year, never met a concierge.

I fly out of YYC every week, never met a concierge. Once this year I asked at the YYC MLL to have a concierge call me, no call came. Also once this year at YYC I phoned the concierge line and asked for a local concierge to call me, no call came.

I had a very tight connection in FRA this year, phoned the concierge line and asked for help. The response? Sorry, we are unable to help you with that, just follow the signs.

So I'm not sure what the concierge can do for me except for the excellent team in LAX who I do know. I fly through LAX about 3 times a month and that team has gone above and beyond every single time there is a wiff of IROPS. I also haven't boarded a single flight from LAX this year where they don't come and shake my hand and say hello before boarding.

If it wasn't for LAX I wouldn't know AC even had concierges.

I find all small stations that don't have international J treat their SEs that way. Even YEG is getting pretty awesome ;)

I've been walked onto planes by concierges at LAX/FRA/HKG/YYZ and a few others that I recall.
Perhaps the concierges feel sorry for the way I look:p:D

Please note a grand total of 19 posts have been deleted to try and get this back on the thread topic which is what an AC can concierge can do, not defined pension plans, labour relations matters or AC vs. WS comparisons. A number of these deleted posts were 'piling-on' comments which shouldn't have been made as they only push the thread further & further off topic so please refrain from adding these types of posts if they don't contribute anything to the thread topic.

tcook052
AC forum Mod.

My experience is in accord with the latter rather than the former. Why do people have such diverse experiences?

I don't need or expect a concierge to "make me feel special" (fighting the temptation to use more colorful language). However, every time I have needed a concierge to help at YYC, they have come through. Nicely.

One just needs to know where their office is.

This is the question that needs to be answered by the folks that run this program

Variance by station, by who you happen to get on the phone, and huge variance in some getting the "random" car service and other benefits.....

Until the product is consistent, it will not meet expectations

I agree with you. I fly out of YWG around 10 X per year and the concierge meet a lot of my flights at the gate for arr and depart.

Dealt with FCO and YUL concierges yesterday 14AUG.

At check in for AC893, due to late inbound AC892 it was clear that the cnx to our YUL-YQB flight at 1630 was not going to work.

The recently hired concierge in FCO (didn't catch the young lady's name unfortunately) took the initiative and said she would advise YUL of the issue. She also took the booking reference of my travel companion who was on a separate reward ticket.

We arrived at YUL about 30 minutes late at 1544. Very busy in YUL arrivals area and customs hall.

We were met by YUL concierge Maria who made sure our connecting bags were properly re-directed to the 1700 YUL-YQB flight. We got them on the cnx baggage belt at 1615. We then made our way through CATSA screening and then across to the QK gates and boarded AC8768 at 1640 for an OT departure at 1700.

I hadn't had an INT misconnect with checked bags for a few years and I was pleased with the service received at both FCO and YUL. Courteous and proactive attitude at both stations.

Am I missing something, is this a published benefit?

No. It's also not an unpublished SE benefit. It's a VIP benefit. However, if they have a spare car/driver, and no VIPs making domestic to international connections, they will use them for other people making such connections.

And while I would generally like to believe that if an SE and no-status person were making the same connection, the SE would get the perk, I wouldn't make that assumption.

Though if they add more cars, I could see it becoming more of a published benefit (with an "if available" clause).

It's really a BMW publicity stunt. They provide the cars to AC.

What is the likely response if I call in to make a SDC for another person?

It's for a later flight (otherwise I'd just tell him to show up at the airport in time for the earlier one), so if OLCI doesn't offer it, the only reasonable option is calling the concierge.

My number is in the FQTR field on the PNR, so it at least can be shown that it's "linked" to me in some way.

From http://www.aircanada.com/en/travelin...oncierge.html:

and

I am an Altitude Super Elite 100K member/customer, so is this going to be a reasonable request?

The alternative is an extra $15 and an IKK slot, which I'd rather save.

They have always helped me out with other PNR's if I am traveling with the person - in fact they have never even hesitated.

I'm not traveling :p