guw

Does this also apply when the initial booking was made through a travel agency?

margarita girl

Usually yes. I know it does with Amex. YMMV.

24left

Here is the info on the Air Canada website:

Refund Services

If you haven't travelled yet
Always present your refund request via your original point of purchase.

If you booked at aircanada.com, you can cancel your booking online by going to My Bookings.

If yours is a fully refundable fare, this will automatically initiate your refund process.

If you booked directly with Air Canada, or you're cancelling a booking for which an upgrade was confirmed, contact Air Canada Reservations.

If you booked through a travel agency, another airline or website, contact them directly.

https://www.aircanada.com/ca/en/aco/...-services.html


Also on a separate page

Cancel an Online Booking

Do I get a refund if I cancel my booking within 24 hours of purchase?

If you cancel your booking within 24 hours of purchase, we will:

- refund the price of your ticket and send you a confirmation email, or
- cancel the payment transaction (no email is sent in this case).

If you're cancelling a booking for which an upgrade has been confirmed, you'll need to call Air Canada Reservations to request your refund.

Exception: In the case of Flight Pass bookings, credits that are cancelled within 2 hours of booking will be credited back to your Flight Pass account and no cancellation fee will apply.

https://www.aircanada.com/ca/en/aco/...l-booking.html

Antonio8069

It may be worth adding that if you used a promo/discount code on the initial booking, then cancelling it kills the promo code i.e. its already been used.

At least that is my experience.

alc

This happened to me twice with codes I got from AC Customer Relation. Upon contacting AC Customer Relation again, I got a replacement code. One was happened I was SE and hence I got my replacement with 48 hours. The other time I was just E35K and it took a good month.

Jasper2009

Depends...


If the TA made the res on the AC agent website, bookings can be cancelled/changed free of charge within 24h (same policy as the regularAC website)

If the TA made the booking via the GDS or a different booking channel, policies are often more restrictive (e.g. cancellable until midnight or until the end of the business day only)

sokolov

It depends on where you book. If you book directly with Air Canada, you have 24 hours to c

If you do it online, you can do this: Open two different browsers. Open your​ existing booking in browser A (you will need your credit card #) and start the new booking in browser B. Make your new booking and, once you have a confirmation #, immediately cancel your earlier booking. Your credit card should be refunded within a few days.

If you book through a travel agent, it depends. Many have no grace period, some do.

ExpediaforTD gives you until midnight Pacific time of the day of booking to cancel (i.e. less than 24 hours). Expedia.com gives you, AFAIK, until midnight if the next business day (i.e. more than 24 hours), but you should double check.

canadiancow

Any idea how that works if you're booking something like YYZ-SFO?

AFAIK, they're required to give you a full 24 hours due to DOT rules.

AMRivlin

Does this apply to aeroplan award bookings as well?

beep88

All voluntary changes to aeroplan bookings are subject to cancellation/change fees. No free cancellation/changes within 24 hrs.

canadiancow

I've never been in a situation to fight it (I've never wanted to cancel within 24 hours when the US was involved), but I assure you, the first time I need to do it, I will be going through the DOT after Aeroplan says no.

Antonio8069

This query was (well) canvassed earlier in this thread. Did you read it??

If not, I suggest looking at Post #13

You are welcome!

AMRivlin

Thanks, I did read that & Jasper is always a reliable resource. However, it was not totally clear. I booked an award and won't be changing it, so in this situation, I guess I am fine.

GOTBound

Just to confirm that I have totally understand:

- Cancel ANY kind of ticket class within 24 hours, including none ref/none changeable, full refund to you form of payment i.e credit card:
https://www.aircanada.com/se/en/aco/...l-booking.html

- Cancel ANY kind of ticket class beyond 24 hours, including none ref/none changeable, will be refunded as "store credit" to be used within one year:

"Non-refundable tickets:
Beyond 24 hours of purchase, most of the great promotional or seat sale tickets are seldom refundable - that's part of why they're such great deals. In most cases, the words "non-refundable" or "non-ref" are clearly printed on the ticket and ticket receipt. Certain tickets allow for no changes or refunds at all. Other tickets may allow changes (other than a name change) for a fee.

One fully unused non-refundable ticket may be applied as a credit towards the purchase of one new ticket in the same passenger's name. Travel must start within 1 year of the date the original ticket was issue. If the fare for the new journey is lower, any residual amount will be forfeited. Additional fare amount and change fees may apply."
https://www.aircanada.com/se/en/aco/...questions.html

EK

flyquiet

In the >24 hour case, the credit for non ref/change tickets exists, but over and above any additional fare amount, the change fee may significantly eat into or negate it.