Air Canada 24 hours cancellation/Changes
Dec 2, 2021, 6:33 pm
#76
Join Date: Dec 2008
Programs: Aeroplan
Posts: 43
It is now 2 hours since Air Canada said they would phone me back in 1-1.5 hours.
I guess all I can do is keep waiting.
Dec 2, 2021, 6:35 pm
#77
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, DL GM, Marriott Plat, Hilton Gold, Accor Silver
Posts: 16,781
Dec 2, 2021, 6:40 pm
#78
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Is it worth trying to contact AC Twitter, at the very least to inquire about the timeline for a return call based on your original call to them?
Dec 2, 2021, 6:41 pm
#79
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,207
Last edited by expert7700; Dec 2, 2021 at 6:59 pm
Dec 2, 2021, 7:07 pm
#80
Join Date: Dec 2008
Programs: Aeroplan
Posts: 43
They called me back and said I was over the 24 hour limit, but they would refund it anyway.
I know I wasn't over the 24 hour limit, but apparently I will get the money back.
It could take a while, I don't know how long, maybe months to get the refund, the email they just sent me had: "However, your payment card company may take one or two billing statements to add the credit to your account."
So I thank you all for helping me with this.
I know I wasn't over the 24 hour limit, but apparently I will get the money back.
It could take a while, I don't know how long, maybe months to get the refund, the email they just sent me had: "However, your payment card company may take one or two billing statements to add the credit to your account."
So I thank you all for helping me with this.
Dec 2, 2021, 9:05 pm
#82
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,052
@passenger66
I feel your pain. I've made my share of mistakes. Sometimes I learn from them.
I was thinking about your ticket as well as how and when you cancelled it because I noted the wording in AC's 24 hour policy as I had posted upthread.
"24 hours refundability: If you cancel your booking within 24 hours of purchase, we will refund the value of your ticket or simply cancel the payment transaction."
When I cancelled mine sometime around 15 hours after purchase, it showed me a screen with the full amount (detailed) and that it would be refunded to the form of payment used to purchase and then an email arrived.
But the 24 hour refund wording from AC offers 2 options " we will refund the value of your ticket" OR "simply cancel the payment transaction".
Do you recall if you were presented with an option and might have selected one instead of the other?
Also, looking at the AC International chart for Economy Standard, it shows "Future Travel Credit" - which I assume is what would happen after the 24 hours. Is it possible you selected the wrong option?
And while I don't know what these tickets cost nor the breakdown of the Base Fare and all of the other fees, if someone is willing to check, I wonder if your $169 are the taxes for eg. and the rest was the fare. Without a recreation of your ticket or seeing the Summary page details, it's also hard to know where that amount came from..
And looking at your purchase time stamp on the email you received versus the time you cancelled, is it possible is was close to 24 hours or slightly over? I'm only asking these questions because I or we are trying to understand what happened in an attempt to help you. Part of why I screen shot every page of a ticket purchase is I've made mistakes with everything from the wrong dates chosen to the wrong flights or times and I didn't notice until the confirmation arrived and went back to check and saw where my mistake was. It's extra work for sure but I do it anyway.
And @ChrisA330 may be right too and that it's AC's IT which is known for issues, often well documented on this forum.
.
I feel your pain. I've made my share of mistakes. Sometimes I learn from them.
I was thinking about your ticket as well as how and when you cancelled it because I noted the wording in AC's 24 hour policy as I had posted upthread.
"24 hours refundability: If you cancel your booking within 24 hours of purchase, we will refund the value of your ticket or simply cancel the payment transaction."
When I cancelled mine sometime around 15 hours after purchase, it showed me a screen with the full amount (detailed) and that it would be refunded to the form of payment used to purchase and then an email arrived.
But the 24 hour refund wording from AC offers 2 options " we will refund the value of your ticket" OR "simply cancel the payment transaction".
Do you recall if you were presented with an option and might have selected one instead of the other?
Also, looking at the AC International chart for Economy Standard, it shows "Future Travel Credit" - which I assume is what would happen after the 24 hours. Is it possible you selected the wrong option?
And while I don't know what these tickets cost nor the breakdown of the Base Fare and all of the other fees, if someone is willing to check, I wonder if your $169 are the taxes for eg. and the rest was the fare. Without a recreation of your ticket or seeing the Summary page details, it's also hard to know where that amount came from..
And looking at your purchase time stamp on the email you received versus the time you cancelled, is it possible is was close to 24 hours or slightly over? I'm only asking these questions because I or we are trying to understand what happened in an attempt to help you. Part of why I screen shot every page of a ticket purchase is I've made mistakes with everything from the wrong dates chosen to the wrong flights or times and I didn't notice until the confirmation arrived and went back to check and saw where my mistake was. It's extra work for sure but I do it anyway.
And @ChrisA330 may be right too and that it's AC's IT which is known for issues, often well documented on this forum.
.