Disillusioned with eupgrade program
Apr 3, 2011 | 9:28 pm
#61
Join Date: Oct 2003
Location: YYZ
Programs: ACMM SE UA2MM Marriott Lifetime Tite Titanium
Posts: 4,472
Disagree with you on this one.
As a big segment generator who starts and finishes each flight at a regional city(YSB),I would encourage the system that acknowledges multiple flights where u/g selection is at stake.
You can fly YYZ/YVR at relatively inexpensive rates.Add YSB onto that equation and my fares have doubled.
Those of us that fly the segments and pay the higher fares should trump those cheap mileage runners who get SE for 5K spend a year
As a big segment generator who starts and finishes each flight at a regional city(YSB),I would encourage the system that acknowledges multiple flights where u/g selection is at stake.
You can fly YYZ/YVR at relatively inexpensive rates.Add YSB onto that equation and my fares have doubled.
Those of us that fly the segments and pay the higher fares should trump those cheap mileage runners who get SE for 5K spend a year
With UA it is YTD, Liftime Mileage ,Status, Class of service....
Wish AC would also do:
YTD, Lifetime miles, status, class of service...
Apr 4, 2011 | 6:39 am
#62
FlyerTalk Evangelist
Join Date: Feb 2000
Posts: 12,099
Perhaps a lifetime 1K segments vs 1M mile....,all status of course
Apr 4, 2011 | 4:27 pm
#63
Join Date: May 2002
Location: Vancouver, BC, Canada
Programs: AC MM and 75K; Marriott Platinum; minor status on others
Posts: 100
Maybe not so fast on auto-upgrade
This is true. Are you simply pointing this out as a fact, or do you also mean that this militates against auto-upgrades at the T+ windows?
I know FT'ers all benefit from our enhanced knowledge of fare structures and upgrade strategies and so on. But really, from a customer satisfaction standpoint, it doesn't make any sense to require specialized knowledge to make use of a frequent-flyer benefit. It doesn't make a lot of sense to have your customers having to be "on the ball" all the time, and tracking ever-changing rules and practices in order to be able to use the system. Hell, the fact that FF internet forums even exist is testament to the airline industry's nearly universal bias towards opacity in business practices.
Therefore, I would tend to favour some form of an auto-upgrade system. If I wanted first-come-first-served for the good seats on an airplane, I'd be flying something like Southwest and boarding with my elbows up.
I know FT'ers all benefit from our enhanced knowledge of fare structures and upgrade strategies and so on. But really, from a customer satisfaction standpoint, it doesn't make any sense to require specialized knowledge to make use of a frequent-flyer benefit. It doesn't make a lot of sense to have your customers having to be "on the ball" all the time, and tracking ever-changing rules and practices in order to be able to use the system. Hell, the fact that FF internet forums even exist is testament to the airline industry's nearly universal bias towards opacity in business practices.
Therefore, I would tend to favour some form of an auto-upgrade system. If I wanted first-come-first-served for the good seats on an airplane, I'd be flying something like Southwest and boarding with my elbows up.
And somehow it seems to me that the customer who takes the time to figure out all the ins and outs of maximizing their own customer experience - is by definition a more "engaged" customer - and in my guess - likely to be a more loyal customer. (Sounds like a research project for somebody.)
Apr 4, 2011 | 4:54 pm
#64
Join Date: Dec 2008
Location: PHL, NYC, DC
Posts: 9,763
And somehow it seems to me that the customer who takes the time to figure out all the ins and outs of maximizing their own customer experience - is by definition a more "engaged" customer - and in my guess - likely to be a more loyal customer. (Sounds like a research project for somebody.)
Apr 4, 2011 | 6:33 pm
#65
Join Date: May 2008
Location: Near YYZ (great song too!)
Programs: E50 MM
Posts: 436
So much for waitlist rules
I thought waitlist is based on account status of member granting points. The truth is otherwise
SE
E
Guest of SE
Guest of e
Others
So using my SE points to upgrade my e spouse managed to move her down one notch on the waitlist
Would be ok if I hadn't been told the exact opposite repeatedly by Ac reservation staff
I thought waitlist is based on account status of member granting points. The truth is otherwise
SE
E
Guest of SE
Guest of e
Others
So using my SE points to upgrade my e spouse managed to move her down one notch on the waitlist
Would be ok if I hadn't been told the exact opposite repeatedly by Ac reservation staff
Apr 4, 2011 | 7:27 pm
#66
Suspended
Join Date: Dec 2010
Posts: 4,153
According to yyz concierge and my experience this week yes they are better off on their own eup than SE sponsored. Unless of course r class is available at t-7
Apr 4, 2011 | 8:18 pm
#67
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 25,036
So much for waitlist rules
I thought waitlist is based on account status of member granting points. The truth is otherwise
SE
E
Guest of SE
Guest of e
Others
So using my SE points to upgrade my e spouse managed to move her down one notch on the waitlist
Would be ok if I hadn't been told the exact opposite repeatedly by Ac reservation staff
I thought waitlist is based on account status of member granting points. The truth is otherwise
SE
E
Guest of SE
Guest of e
Others
So using my SE points to upgrade my e spouse managed to move her down one notch on the waitlist
Would be ok if I hadn't been told the exact opposite repeatedly by Ac reservation staff
Apr 4, 2011 | 8:27 pm
#68
Join Date: May 2007
Location: YYZ, but my heart is in Asia
Programs: AC-SE, CX-DM, DL-G, Hyatt-DM, Hilton-DM, Fairmont-Plt, Marriott-S, Accor-Plt, SPG-G, IHG-Plt
Posts: 4,395
I agree it makes no sense. But if there were 2 lists (one before OLCI, one at the airport, and those on the first list get transfered automatically to the second), it is indeed possible. It is not fair, but I'm okay with this for selfish reason.
Apr 4, 2011 | 10:36 pm
#69
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 25,036
I definitely would like my wife to be traveling with me. If I sit in front but she ends up in the back, I'll be in trouble.
Apr 5, 2011 | 2:04 am
#70
Join Date: Nov 2008
Programs: AC SE, Marriott Titanium
Posts: 1,363
I want more control over the upgrade decisions than I'd expect with an auto-upgrade process. Auto-upgrade might work for single-segment trips, but it gets "interesting" as soon as you add more. For example, I have an upcoming YVR - YYC - IAH itin. I'll only upgrade on the first leg if I can do it on the long one. Coming back - I'll take an upgrade on the long leg even if I can't get the short one.
Apr 5, 2011 | 3:39 am
#71
Join Date: Mar 2007
Location: Across the pond
Programs: Aeroplan SE, Goldpassport Platinum, Avis Something, Hertz Gold
Posts: 750
Apr 5, 2011 | 4:37 am
#72
Join Date: Dec 2008
Location: PHL, NYC, DC
Posts: 9,763
didnt others complained that this feature does not exist anymore.... ie. you can donate your ecredits, but upgrading in how many days advance is based on the traveller's status?
Apr 5, 2011 | 4:44 am
#73
Suspended
Join Date: Dec 2010
Posts: 4,153
told Otherwise by Ac reservations beforehand
Apr 5, 2011 | 4:49 am
#74
Suspended
Join Date: Dec 2010
Posts: 4,153
That means in reality being gifted credits moves you down the waitinglist
Significantly
Apr 5, 2011 | 5:18 am
#75
Join Date: May 2007
Location: YYZ, but my heart is in Asia
Programs: AC-SE, CX-DM, DL-G, Hyatt-DM, Hilton-DM, Fairmont-Plt, Marriott-S, Accor-Plt, SPG-G, IHG-Plt
Posts: 4,395
Not sure what selfish reasons you might have since SE? Presumably any SE would want people whom he sponsors for an upgrade being at high priority?
I definitely would like my wife to be traveling with me. If I sit in front but she ends up in the back, I'll be in trouble.
I definitely would like my wife to be traveling with me. If I sit in front but she ends up in the back, I'll be in trouble.
