Disillusioned with eupgrade program
#136

Join Date: Oct 2006
Location: YTZ
Programs: AC SE, Hyatt Platinum, SPG Gold, Priority Club Gold
Posts: 487
I have to agree. I commented a few weeks ago that the system is designed to leave unused credits at the end of the year. The arithmetic clearly leads to this conclusion, however another poster suggested I was being obtuse, inferring that AC would never dream of engaging in such contrived and calculated subterfuge. It seems clear to me that the way the arithmetic works out is no accident.
#137

Join Date: Apr 2008
Location: Ottawa (YOW)
Posts: 407
Clearly we need an authoritative, comprehensive FAQ to deal with this. I'm inclined to start on it but it's complicated and I just don't have the knowledge to complete it myself. There are too many complicating factors (what are the many possible tie-breakers between 2 SE's vying for 1 last seat, etc.) As you point out, the value of the nomination benefit hangs on how the upgrades are prioritized.
#138
FlyerTalk Evangelist




Join Date: Jun 2003
Location: YYC
Posts: 25,036
#139

Join Date: Aug 2010
Location: YQR
Programs: AC*E35 and decreasing
Posts: 666
I still don't have an answer to my previously posted questions, viz:
"At airport WL time, it seems very possible that I (as an E) could get upgraded but not my spouse (no status). From what has been posted here, I can't refuse the upgrade without paying any Y fare difference and losing my seat next to my spouse. Right? AC - not good for relationships! Can an escape clause be built in? Would a sensible GA ask me first? Can I put my spouse in the J seat instead of me?"
"At airport WL time, it seems very possible that I (as an E) could get upgraded but not my spouse (no status). From what has been posted here, I can't refuse the upgrade without paying any Y fare difference and losing my seat next to my spouse. Right? AC - not good for relationships! Can an escape clause be built in? Would a sensible GA ask me first? Can I put my spouse in the J seat instead of me?"
#140


Join Date: Feb 2005
Posts: 7,170
How long ago was that? It currently seems that gate agents no longer have much latitude to help their friends anymore.
(Could have been high level AC executives. But I would think in more recent times they would be smart enough not to let themselves indulge in this either.)
(Could have been high level AC executives. But I would think in more recent times they would be smart enough not to let themselves indulge in this either.)
It was the way how AC handled it that upset me to this day.
Learnt from it and started a work around plan to avoid similar situation for myself. Worked well. However, buying Latitude on international routes to secure an instant upgrade is something of the past now with the cheap Z fare on AC and freqently even cheaper discount business class fares on other airlines.
#141

Join Date: Mar 2010
Location: Canada
Programs: *G
Posts: 2,304
Thank you for the responses telling me that if I decline one upgrade (mine) at the gate because my travel companion (read spouse) is not upgraded, I will not have to pay the fare difference to go back to Y. Agreed.
But the rest of my scenario remains, ie, losing the preferred seat next to my wife or upgrading without her unless the GA recognizes the problem and asks if "we" want one upgrade or leave things as they were. However sensible I think that is, it's obviously not in AC's sights.
Post 100 also says that nothing has changed in the changeover from certs to eupgrades, which I accept, along with the realization that I have never in fact done a 4 day upgrade for both of us before. So as the flight approaches when we will try this out, I am merely curious as to how it works.
I have upgraded both of us many times in the past using Latitude fares and instant upgrades. I have not done that this year (and don't have any plans to), which may be one of the unintended consequences of AC's eupgrade program (essentially more travel and status for us at the same cost as before, even if there are less upgrades).
But the rest of my scenario remains, ie, losing the preferred seat next to my wife or upgrading without her unless the GA recognizes the problem and asks if "we" want one upgrade or leave things as they were. However sensible I think that is, it's obviously not in AC's sights.
Post 100 also says that nothing has changed in the changeover from certs to eupgrades, which I accept, along with the realization that I have never in fact done a 4 day upgrade for both of us before. So as the flight approaches when we will try this out, I am merely curious as to how it works.
I have upgraded both of us many times in the past using Latitude fares and instant upgrades. I have not done that this year (and don't have any plans to), which may be one of the unintended consequences of AC's eupgrade program (essentially more travel and status for us at the same cost as before, even if there are less upgrades).
#142




Join Date: Dec 2009
Programs: AC*SE
Posts: 29
Let's hope this one clears it up:
Prior to departure day:
- If SE and basic on the same PNR, both will get SE priority on the reservation waitlist and you will only clear if there are 2 R seats and you're next on the list.
- If SE sponsors a basic on a seperate PNR, the basic member will NOT get SE priority on the reservation waitlist.
Airport waitlist:
- EVERYONE clear according to their own status. There's no such thing as guest of SE ranking higher than guest of E.
And we have a very comprehensive audit process in place especially since the introduction of eUpgrades so the chances of a GA jumping the list is very very unlikely.
Prior to departure day:
- If SE and basic on the same PNR, both will get SE priority on the reservation waitlist and you will only clear if there are 2 R seats and you're next on the list.
- If SE sponsors a basic on a seperate PNR, the basic member will NOT get SE priority on the reservation waitlist.
Airport waitlist:
- EVERYONE clear according to their own status. There's no such thing as guest of SE ranking higher than guest of E.
And we have a very comprehensive audit process in place especially since the introduction of eUpgrades so the chances of a GA jumping the list is very very unlikely.
"The eligibility criteria (for the upgrades) that apply to your Top Tier status will be the same for your eUpgrade nominee."
There is no fine print.
No distinctions are made on the "transferred" upgrade eligibility criteria morphing pre or post departure day; no warning that a nominee travelling on a separate PNR foregoes those priviledges for the reservation waitlist.
#143
Company Representative - Air Canada




Join Date: May 1999
Location: Canada
Posts: 24,224
Andrew, i dont want to challenge you but it seems to me that the following excerpt taken directly from AC.com contradicts your interpretation:
"The eligibility criteria (for the upgrades) that apply to your Top Tier status will be the same for your eUpgrade nominee."
There is no fine print.
No distinctions are made on the "transferred" upgrade eligibility criteria morphing pre or post departure day; no warning that a nominee travelling on a separate PNR foregoes those priviledges for the reservation waitlist.
"The eligibility criteria (for the upgrades) that apply to your Top Tier status will be the same for your eUpgrade nominee."
There is no fine print.
No distinctions are made on the "transferred" upgrade eligibility criteria morphing pre or post departure day; no warning that a nominee travelling on a separate PNR foregoes those priviledges for the reservation waitlist.
#144
Join Date: May 2009
Location: HKG (mind in YYZ)
Programs: MPC Green, AC Tangerine :)
Posts: 1,102
airport waitlist is the one that gets resorted from the reservation waitlist which is now moved over?
and i guess the waitlist is then moved to the gate after check-in closes where there's no more different fare classes (and one could refuse the upgrade if their companion can't be moved together without paying the fare difference)
#145



Join Date: Aug 2008
Location: Canada
Programs: AC*SE
Posts: 2,515
So, if I nominate a basic member then waitlist them at 7 days they have the advantage of being on the list 3 days before any Elite members or anyone that they nominate which means they may be cleared into R by AC in advance of the 4 day window, otherwise they will compete with the Elite members+nominees?
I think that makes sense, although the wbsite certainly gave the impression that the people we nominate continue on as having our status. By the sounds of it, this systems would work out well for nominating colleagues/family/friends who have their own status but not so much for those that are basic members.
#146
Join Date: May 2009
Location: HKG (mind in YYZ)
Programs: MPC Green, AC Tangerine :)
Posts: 1,102
#147




Join Date: Nov 2001
Location: Ontario, Canada
Programs: AC*SE MM, Hilton Gold, Marriott Gold, IHG Dia RA
Posts: 3,487
I interpret Andrew's responses as that if you're on a waitlist without being attached to someone else's PNR you are ranked by your own status. So for your scenario (E nominated by SE) they will be ranked as an E, not a basic.
#148
Original Member




Join Date: May 1998
Location: Canada
Programs: AC SE 2MM, HH Dd, Bonvoy G; IC S; AA; DL
Posts: 14,496
Thought I would revisit disillusionment since I thought there would be more issues than there have been.
I think eupgrades have worked OK.
Only beefs I have are a few IT issues (usually able to overcome--e.g. problems with using 2 eupgrade accounts on same PNR) and lack of rolling 12 month window but even that hasn't really affected me. Hope to get rid of my credits and most of my partner's expiring 2012 credits by Feb 28 and then start new year with a big whack through judicious planning and good luck.:-:
over the last year have burned 26 credits from my partner's account and 117 from mine. Hope to use last of 2012 expiring ones (54 mine and 19 partner's) as well as start burning 2013 expiring ones on upcoming Argentina/Arizona trips.
So for 2012-2013, it is currently 137 eupgrade credits for me and 35 for her to start off 2013. She was only Prestige last year but made Elite for 2012 so will make hers even easier for me to use for domestic flying this year.
Summary:
Upgraded from FROM MY ACCOUNT
YUL-YVR
YYC-YVR
YOW-YUL-YYC
YUL-YVR
YOW-YUL-YYC
LGA-YYZ-YYC FOR TWO
YYC-YVR-HKG FOR TWO
HKG-YVR-YYC FOR TWO
YYC-YUL-CDG FOR TWO
CDG-YUL-YYC FOR TWO
YYC-YOW
YOW-YYC
Upgraded FROM SO ACCOUNT (all my flying domestically):
YVR-YUL
YYC-YVR
YVR-YOW-YUL
YVR-YUL-YOW
YYC-YOW
YOW-YYC
YYC-YEG (Yes really!)
YYC-YVR
YUL-YVR
YYC-YVR
Only missed upgrade request once on YVR-YOW flight that I had no choice due to other tight connections (could have flown otherwise on different route/time). All cleared by flight time although once they had to come and get me from the back of the plane to move me up.^
Tricks of the trade:
Other tricks I am aware of but not used (keep checking for R space on day of since there are issues with upgrades not clearing and going to unintended parties over SEs!)
I think eupgrades have worked OK.
Only beefs I have are a few IT issues (usually able to overcome--e.g. problems with using 2 eupgrade accounts on same PNR) and lack of rolling 12 month window but even that hasn't really affected me. Hope to get rid of my credits and most of my partner's expiring 2012 credits by Feb 28 and then start new year with a big whack through judicious planning and good luck.:-:
over the last year have burned 26 credits from my partner's account and 117 from mine. Hope to use last of 2012 expiring ones (54 mine and 19 partner's) as well as start burning 2013 expiring ones on upcoming Argentina/Arizona trips.
So for 2012-2013, it is currently 137 eupgrade credits for me and 35 for her to start off 2013. She was only Prestige last year but made Elite for 2012 so will make hers even easier for me to use for domestic flying this year.
Summary:
Upgraded from FROM MY ACCOUNT
YUL-YVR
YYC-YVR
YOW-YUL-YYC
YUL-YVR
YOW-YUL-YYC
LGA-YYZ-YYC FOR TWO
YYC-YVR-HKG FOR TWO
HKG-YVR-YYC FOR TWO
YYC-YUL-CDG FOR TWO
CDG-YUL-YYC FOR TWO
YYC-YOW
YOW-YYC
Upgraded FROM SO ACCOUNT (all my flying domestically):
YVR-YUL
YYC-YVR
YVR-YOW-YUL
YVR-YUL-YOW
YYC-YOW
YOW-YYC
YYC-YEG (Yes really!)
YYC-YVR
YUL-YVR
YYC-YVR
Only missed upgrade request once on YVR-YOW flight that I had no choice due to other tight connections (could have flown otherwise on different route/time). All cleared by flight time although once they had to come and get me from the back of the plane to move me up.^
Tricks of the trade:
- Use my SE status to confirm upgrades
- If lots of R space and booking fare class at 4 days, cancel and use partner's credits
- Split PNRs when travelling on same ticket when can't upgrade at 7 day window so I can upgrade partner first then SE priority kicks in day of flight
- Use One-way tickets to avoid IT problems (where possible, works great on domestic
Other tricks I am aware of but not used (keep checking for R space on day of since there are issues with upgrades not clearing and going to unintended parties over SEs!)
Last edited by BlondeBomber; Jan 3, 2012 at 9:42 am
#149



Join Date: Jul 2009
Location: YWG
Programs: Free Agent
Posts: 1,505
...I think eupgrades have worked OK.
Tricks of the trade:
Other tricks I am aware of but not used (keep checking for R space on day of since there are issues with upgrades not clearing and going to unintended parties over SEs!)
Tricks of the trade:
- Use my SE status to confirm upgrades
- If lots of R space and booking fare class at 4 days, cancel and use partner's credits
- Split PNRs when travelling on same ticket when can't upgrade at 7 day window so I can upgrade partner first then SE priority kicks in day of flight
- Use One-way tickets to avoid IT problems (where possible, works great on domestic
Other tricks I am aware of but not used (keep checking for R space on day of since there are issues with upgrades not clearing and going to unintended parties over SEs!)
not sure if the 'R on day of' has been dealt with as I haven't seen it during my holiday flights.
#150
Suspended
Join Date: Dec 2010
Posts: 1,161
I have to agree. I commented a few weeks ago that the system is designed to leave unused credits at the end of the year. The arithmetic clearly leads to this conclusion, however another poster suggested I was being obtuse, inferring that AC would never dream of engaging in such contrived and calculated subterfuge. It seems clear to me that the way the arithmetic works out is no accident.
"If I just get this next tier, I will get 15 eUps, plus the 3 left in my account, then I can upgrade a long haul international... hmmm."
This kind of thing.
If you work it down to zero, you have less incentive to fly than if you feel you can extract a bit of extra value from the account.
I think this is the reasoning behind the awards and charges being very difficult to balance to zero.

