2011 Air Canada Top Tier Program - Modifications to Benefits
Dec 13, 2010, 9:17 pm
#16
Join Date: Sep 2010
Location: Earth
Programs: AC S100K (formerly AC*SE), AC 2MM, AMEX Plat, Marriott Platinum Elite
Posts: 1,469
Dec 13, 2010, 9:19 pm
#18
Join Date: May 2007
Location: YOW
Posts: 2,351
Thanks for listening Andrew. As with the preferred seating changes, AC has shown that they do listen and try to make things right (or at least not as bad as they had initially made them).
I am still going to have a close look at whether I stay with AC or make the jump to another program but these changes do make it a tougher decision.
I am still going to have a close look at whether I stay with AC or make the jump to another program but these changes do make it a tougher decision.
Dec 13, 2010, 9:21 pm
#19
Join Date: Nov 2003
Location: YQB
Programs: AC*SE/2.1MM, Flying Blue Explorer, BA Executive Club Blue, AAdvantage Basic, ANA MC
Posts: 2,550
Anybody want to take the lead in offering some apologies for the unwarranted and very personalized flak that was thrown at the AC reps who post here, very often on their own time ?
Yes, there may have been some constructive criticism that allowed AC to revisit certain aspects of the 2011 program, but there was a heck of alot of petty and dare I say mean-spirited shot-taking at the individuals who come here to inform us.
Us, the 150 of the 200,000 or so status members, out of 4/5M AE members. Us.
The hyperbole and calling-out at guys like Andrew Yiu (who doesn't deserve that after so many years here) was shameful.
"Tout ça pour ça".
Yes, there may have been some constructive criticism that allowed AC to revisit certain aspects of the 2011 program, but there was a heck of alot of petty and dare I say mean-spirited shot-taking at the individuals who come here to inform us.
Us, the 150 of the 200,000 or so status members, out of 4/5M AE members. Us.
The hyperbole and calling-out at guys like Andrew Yiu (who doesn't deserve that after so many years here) was shameful.
"Tout ça pour ça".
Dec 13, 2010, 9:25 pm
#20
Join Date: Dec 2004
Location: YYZ
Programs: AC SE MM, Hyatt Globalist, SPG Platinum, hhonors Gold
Posts: 3,421
Thanks to Andrew, Ben and the management team for listening and reacting with a thoughtful response. While there are still some loses from last year it is nice to see that you are actually listening.
Dec 13, 2010, 9:27 pm
#21
Join Date: Jan 2010
Location: Edmonton, Alberta
Programs: AC *E/PC Gold /BW Diamond/Hertz Gold Plus/SPG Gold/Marriot Silver/ TUMI Alpha
Posts: 1,470
Anybody want to take the lead in offering some apologies for the unwarranted and very personalized flak that was thrown at the AC reps who post here, very often on their own time ?
Yes, there may have been some constructive criticism that allowed AC to revisit certain aspects of the 2011 program, but there was a heck of alot of petty and dare I say mean-spirited shot-taking at the individuals who come here to inform us.
Us, the 150 of the 200,000 or so status members, out of 4/5M AE members. Us.
The hyperbole and calling-out at guys like Andrew Yiu (who doesn't deserve that after so many years here) was shameful.
"Tout ça pour ça".
Yes, there may have been some constructive criticism that allowed AC to revisit certain aspects of the 2011 program, but there was a heck of alot of petty and dare I say mean-spirited shot-taking at the individuals who come here to inform us.
Us, the 150 of the 200,000 or so status members, out of 4/5M AE members. Us.
The hyperbole and calling-out at guys like Andrew Yiu (who doesn't deserve that after so many years here) was shameful.
"Tout ça pour ça".
Andrew was someone who showed a lot of pose throughout the 1800 posts and was always recognized as doing so and thank you'd.
With that sad, AC made a mistake, heard our issues and realized what to do to correct it.
Three lessons learned:
1) If you plan on making major changes, please consult their most loyal customer base.
2) Don't think AC FFers will simply roll over.
3) For US: Make sure we commit to consistent and logical counter argument if we don't like changes.
Dec 13, 2010, 9:30 pm
#23
Join Date: Dec 2008
Location: PHL, NYC, DC
Posts: 9,708
+1.....
The 2011 program changes were a little disappointing to many of us.
However like NordsFan has mentioned I was more disappointed and disturbed by the agressive, manipulative, uncivilized, hostile, confrontational behaviour displayed by fellow FT members to both the AC staff and with one another.
Personally, on behalf of some my fellow FT members, want to apologize to AY, Ben and AC staff that some of us did not portrayed ourselves as mature and professional in a persuasive discussion.
The 2011 program changes were a little disappointing to many of us.
However like NordsFan has mentioned I was more disappointed and disturbed by the agressive, manipulative, uncivilized, hostile, confrontational behaviour displayed by fellow FT members to both the AC staff and with one another.
Personally, on behalf of some my fellow FT members, want to apologize to AY, Ben and AC staff that some of us did not portrayed ourselves as mature and professional in a persuasive discussion.
Dec 13, 2010, 9:35 pm
#25
Join Date: Dec 2010
Posts: 42
Revenue model would be awesome for me!
Dec 13, 2010, 9:39 pm
#26
Join Date: Dec 2008
Location: PHL, NYC, DC
Posts: 9,708
There wouldn't have been any changes if it wasn't for the loyal customers letting AC know why the system didn't work for them! So hats off to all you. Max if you don't like the new mods please feel free to send those extra credited u would have paid over to some of the SE's here, I'm sure they would enjoy them.
Revenue model would be awesome for me!
Revenue model would be awesome for me!
Dec 13, 2010, 9:40 pm
#27
Join Date: Dec 2010
Posts: 42
Anybody want to take the lead in offering some apologies for the unwarranted and very personalized flak that was thrown at the AC reps who post here, very often on their own time ?
Yes, there may have been some constructive criticism that allowed AC to revisit certain aspects of the 2011 program, but there was a heck of alot of petty and dare I say mean-spirited shot-taking at the individuals who come here to inform us.
Us, the 150 of the 200,000 or so status members, out of 4/5M AE members. Us.
The hyperbole and calling-out at guys like Andrew Yiu (who doesn't deserve that after so many years here) was shameful.
"Tout ça pour ça".
Yes, there may have been some constructive criticism that allowed AC to revisit certain aspects of the 2011 program, but there was a heck of alot of petty and dare I say mean-spirited shot-taking at the individuals who come here to inform us.
Us, the 150 of the 200,000 or so status members, out of 4/5M AE members. Us.
The hyperbole and calling-out at guys like Andrew Yiu (who doesn't deserve that after so many years here) was shameful.
"Tout ça pour ça".
AC made a big mistake, we let them know, they worried about the financial ramifications and adjusted their business strategy. Pretty standard stuff, I've seen customers a lot more vicious than this. This board is very restrained and polite so hats off! And when we do WE get a thank for eliciting changes that you know are likely to enjoy...maybe not eh, well enjoy them anyways!
Dec 13, 2010, 9:41 pm
#28
FlyerTalk Evangelist
Join Date: Mar 2005
Location: YYZ
Programs: AC*SE 2MM
Posts: 16,655
Dec 13, 2010, 9:41 pm
#30
Join Date: May 2007
Location: YYZ, but my heart is in Asia
Programs: AC-SE, CX-DM, DL-G, Hyatt-DM, Hilton-DM, Fairmont-Plt, Marriott-S, Accor-Plt, SPG-G, IHG-Plt
Posts: 4,396
First of all, thank you Andrew, Ben, and AC.
This change is a good one. The reduction of M class upgrade credit requirement will definitely encourage me to buy M fare instead of low Tango+ fares.
AC should also consider rewarding people who buy Latitude fares by giving them COS bonus or even bonus upgrade credits.
Well done, AC!
This change is a good one. The reduction of M class upgrade credit requirement will definitely encourage me to buy M fare instead of low Tango+ fares.
AC should also consider rewarding people who buy Latitude fares by giving them COS bonus or even bonus upgrade credits.
Well done, AC!