Missing Miles - what else to do?
Jul 29, 2018, 4:04 pm
#31
Join Date: Jan 2014
Location: EIDW
Programs: Aer Lingus Concierge, Radisson Rewards Platinum, BW Diamond, Hilton Gold
Posts: 1,968
Total surprise this morning a DUS DUB flight from July 18 appeared on my account (the one on June 10 didn't and was manually added through the missing flights form 4 weeks later), lets see if Avios appears tomorrow
DUS never worked even in GC days, so clearly something is going on.
I did check in online so the real test is does this work at the check in desk also, but if like the posters above outstations are now working it fixes an issue going back to before AC
DUS never worked even in GC days, so clearly something is going on.
I did check in online so the real test is does this work at the check in desk also, but if like the posters above outstations are now working it fixes an issue going back to before AC
Jul 30, 2018, 6:18 am
#32
Join Date: Nov 2017
Posts: 688
I had my MUC - DUB leg post automatically after 1 week also. Strangely though the Avios did not post for that flight or for a subsequent DUB - MUC leg. TPs appeared last Thursday and today still no Avios. Usually post in 24 hours, max 48.
Update: Just received Avios this afternoon.
Update: Just received Avios this afternoon.
Last edited by mccartje; Jul 30, 2018 at 8:43 am
Aug 17, 2018, 8:23 am
#34
Join Date: Nov 2017
Posts: 688
Yeah they certainly seem to be on top of things now, flights posting somewhat predictably after 4 odd days (ok by comparison to other programs where it's within 24/48 hours it's not great but at least the flights are posting automatically now so I'll take that!). Also the back dating of awarding old flights is happening plus the website updates with better info all points towards EI pulling their socks up a bit with Aerclub.
Probably a stretch to suggest it's to get in line with a oneworld connect announcement in the next year but one can hope.
Probably a stretch to suggest it's to get in line with a oneworld connect announcement in the next year but one can hope.
Aug 17, 2018, 11:47 am
#35
Join Date: Feb 2017
Programs: BA Silver, Hilton HHonors Gold
Posts: 150
I'm actually flabbergasted at Aer Lingus support, I know there's horror stories in this thread alone, but I guess it was more of a 'until it happens to me' type of scenario. On my own AerClub account it's been fine, missed two out of about 40 flights over the first year, missing flights form solved it almost overnight. On my Father's account, I've been chasing the same 125 points from a US J return leg since April, outbound posted on his and my Mother's account, return only posted on hers. Messaged EI on twitter today, explaining the pertinent details and that I've submitted missing flights five times in the live four months, their first response 'Have you tried submitting missing flights form?', when reminded that was the first thing I said they replied 'We have submitted the missing flights form for you, please wait 48 hours'. Actually unbelievable.
Aug 24, 2018, 4:48 am
#37
Join Date: Aug 2017
Programs: Aerclub, United
Posts: 18
I'm actually flabbergasted at Aer Lingus support, I know there's horror stories in this thread alone, but I guess it was more of a 'until it happens to me' type of scenario. On my own AerClub account it's been fine, missed two out of about 40 flights over the first year, missing flights form solved it almost overnight. On my Father's account, I've been chasing the same 125 points from a US J return leg since April, outbound posted on his and my Mother's account, return only posted on hers. Messaged EI on twitter today, explaining the pertinent details and that I've submitted missing flights five times in the live four months, their first response 'Have you tried submitting missing flights form?', when reminded that was the first thing I said they replied 'We have submitted the missing flights form for you, please wait 48 hours'. Actually unbelievable.
Aug 24, 2018, 9:24 am
#38
Join Date: Sep 2017
Programs: AerClub - Concierge, Hotels.com - Gold
Posts: 934
I agree that its better, but its far from right. Other half is missing flights from June (UK) and 2 weeks ago (TA) - missing flights done etc etc. My own TA trip this week has not appeared yet - bit early for the return, but the outbound was Monday. My last TA in June had to be put in via the missing flights form, they didn't auto post after 2 weeks. I am still missing a business UA trip from Jan 17, and other half is missing BA TA trips from mid last year, though one other one posted about 6 weeks ago. I am yet to come across anyone that has had a United or Cathay trip receive Avios.
Aug 24, 2018, 11:21 am
#39
Join Date: Nov 2017
Posts: 688
I agree that its better, but its far from right. Other half is missing flights from June (UK) and 2 weeks ago (TA) - missing flights done etc etc. My own TA trip this week has not appeared yet - bit early for the return, but the outbound was Monday. My last TA in June had to be put in via the missing flights form, they didn't auto post after 2 weeks. I am still missing a business UA trip from Jan 17, and other half is missing BA TA trips from mid last year, though one other one posted about 6 weeks ago. I am yet to come across anyone that has had a United or Cathay trip receive Avios.
Aug 27, 2018, 1:16 pm
#40
Join Date: Aug 2017
Programs: Aerclub, United
Posts: 18
Strange thought they had the TA flights sorted for a long time, I never had any issues for normal operations. TA on Monday not posting yet is not so strange, can take up to a week at times, though usually 4/5 days for me (which as I said is not a great posting time but as long as it posts). One thing does seem for sure is the awarding of partner flights is still a mess so I guess some work to be done there. As a side note for the BA flights, why would you try put that to EI knowing the issues, surely just use a BAEC account and transfer the avios.
Aug 27, 2018, 1:23 pm
#41
Join Date: Nov 2017
Posts: 688
Ah I see, certainly not an unreasonable assumption at the time. I think we've all fallen foul to assuming something would be sorted by aerclub in reasonable time only to be disappointed.