Missing Miles - what else to do?
#1
Original Poster
Join Date: Apr 2018
Posts: 2
Missing Miles - what else to do?
I have been trying to have a trip posted to my account since November 2017 for an October trip. Not a crazy trip, BOS-DUB-BRS-DUB-BOS. I was Silver at the time, downgraded to Green. I've entered the info on the form [twice] interacted with the AerClub people, had conversations with them via Twitter and Facebook IM. They claim to have the missing flights posted. And still nothing six months later.
#2
Join Date: Sep 2017
Programs: AerClub - Concierge, Hotels.com - Gold
Posts: 909
I have been trying to have a trip posted to my account since November 2017 for an October trip. Not a crazy trip, BOS-DUB-BRS-DUB-BOS. I was Silver at the time, downgraded to Green. I've entered the info on the form [twice] interacted with the AerClub people, had conversations with them via Twitter and Facebook IM. They claim to have the missing flights posted. And still nothing six months later.
How can it be this difficult?
#3
Join Date: Nov 2017
Posts: 671
They are very poor most times at adding flights and unfortunately the feedback from them often meaningless (but not always). The only advice I would offer is to keep trying the missing flight form - as its a connecting trip try adding each leg individually and also overall with both the ticket number and PNR options, see if some magic happens (painful process I know). I did have success recently phoning the Aerclub line when a missing flight form failed and got my flight added very quickly after that but sounds like you have explored this option. Good luck I guess, sounds like you need it.
#4
Join Date: Jan 2014
Location: EIDW
Programs: Aer Lingus Concierge, Radisson Rewards Platinum, BW Diamond, Hilton Gold
Posts: 1,944
Question very simple
What was your 'anniversary' date
Assuming everything posted what would be your total points on the day before 'anniversary' date
Did the avios post?
What was your 'anniversary' date
Assuming everything posted what would be your total points on the day before 'anniversary' date
Did the avios post?
#5
Join Date: Sep 2017
Programs: AerClub - Concierge, Hotels.com - Gold
Posts: 909
Wend DUB-LHR then LGW-DUB a month ago. Outbound posted the next day. No sign of inbound. Filled out missing flights form. No sign. Facebook messaged them on Sunday, Came back today. Told that outbound flights can take up to TWO months to post?????
As noted elsewhere, they do make it difficult to be loyal!
As noted elsewhere, they do make it difficult to be loyal!
#6
Join Date: Sep 2017
Programs: AerClub - Concierge, Hotels.com - Gold
Posts: 909
Now it appears you need a ticket number to fill in the flight form. Flight reference number option seems to be gone.
Where do you get your ticket number? It's not on my receipt?
Seriously fed up of this.
Where do you get your ticket number? It's not on my receipt?
Seriously fed up of this.
#7
Suspended
Join Date: Jun 2001
Location: DCA or IAD (originally DUB)
Programs: UA 1K 1.8MM, Hertz PC, Marriott Platinum/Lifetime Gold
Posts: 7,657
#9
Join Date: Feb 2002
Location: DUB/ORD/SIN/PVG
Programs: EI AerClub Concierge, EK Gold, BA Gold, BD Gold (Retired), HHonors Diamond, Bonvoy Lifetime Gold
Posts: 2,922
#11
Join Date: Nov 2017
Posts: 671
As a side note slightly on topic. I just today received Avios for a flight from June 17th 2017 and which I put a claim form in probably about a month later. So somewhere in the background things are happening just at a glacial pace it seems. The TPs associated with it would have been useless to me so not so bothered by that but I can easily imagine it mattering in the future if the same happens again.
Good to have them post all the same.
Good to have them post all the same.
#12
Suspended
Join Date: Jun 2001
Location: DCA or IAD (originally DUB)
Programs: UA 1K 1.8MM, Hertz PC, Marriott Platinum/Lifetime Gold
Posts: 7,657
As a side note slightly on topic. I just today received Avios for a flight from June 17th 2017 and which I put a claim form in probably about a month later. So somewhere in the background things are happening just at a glacial pace it seems. The TPs associated with it would have been useless to me so not so bothered by that but I can easily imagine it mattering in the future if the same happens again.
Good to have them post all the same.
Good to have them post all the same.
#13
Join Date: Sep 2011
Location: Dublin
Programs: BA Bronze! Avis PC
Posts: 312
Apologies for the naive question. Thus far in 2018 only my Avios/Tier points on flights departing Dublin have posted. As yet non of my return leg journeys have been credited. Is this normail? I submitted a missing flights form 6 weeks ago but nothing as yet.
Should I try submitting another claim form or just wait a few months and see what happens?
Should I try submitting another claim form or just wait a few months and see what happens?
#14
Join Date: Nov 2017
Posts: 671
Apologies for the naive question. Thus far in 2018 only my Avios/Tier points on flights departing Dublin have posted. As yet non of my return leg journeys have been credited. Is this normail? I submitted a missing flights form 6 weeks ago but nothing as yet.
Should I try submitting another claim form or just wait a few months and see what happens?
Should I try submitting another claim form or just wait a few months and see what happens?
Apologies I can't give you any better options than that.
#15
Join Date: Jul 2012
Location: Dublin
Programs: Aer Lingus
Posts: 352
Apologies for the naive question. Thus far in 2018 only my Avios/Tier points on flights departing Dublin have posted. As yet non of my return leg journeys have been credited. Is this normail? I submitted a missing flights form 6 weeks ago but nothing as yet.
Should I try submitting another claim form or just wait a few months and see what happens?
Should I try submitting another claim form or just wait a few months and see what happens?