Missing Miles - what else to do?
Jun 7, 2018, 11:29 am
#17
Join Date: Sep 2017
Programs: AerClub - Concierge, Hotels.com - Gold
Posts: 934
For one LGW-DUB flight
Facebook message - No reply
Two missing flight forms filled out - nothing
Facebook message - told it takes up to two months. I allow two months to pass. Nothing.
Phone call - promise it would be sorted within seven days - it wasn't.
Facebook message - reply with "we have escalated this with the team. XCome back to us in seven days if no movement. No movement in seven days.
Facebook message - no reply.
It is absolutely disgraceful at this stage.
Facebook message - No reply
Two missing flight forms filled out - nothing
Facebook message - told it takes up to two months. I allow two months to pass. Nothing.
Phone call - promise it would be sorted within seven days - it wasn't.
Facebook message - reply with "we have escalated this with the team. XCome back to us in seven days if no movement. No movement in seven days.
Facebook message - no reply.
It is absolutely disgraceful at this stage.
Jun 7, 2018, 12:22 pm
#18
Suspended
Join Date: Jun 2001
Location: DCA or IAD (originally DUB)
Programs: UA 1K 1.8MM, Hertz PC, Marriott Platinum/Lifetime Gold
Posts: 7,657
Couldn't agree more. I'm only waiting on one LHR-DUB from early April.
Have submitted and re-submitted claim form for missing Tier Points.
It's hard to comprehend how bad Aer Fungus' back-end operations are ... and how it's allowed to drag on this long without any acknowledgement of a problem and what is being done to remedy.
Most other carriers seem to be able to process FF credits within 24-72 hours.
Have submitted and re-submitted claim form for missing Tier Points.
It's hard to comprehend how bad Aer Fungus' back-end operations are ... and how it's allowed to drag on this long without any acknowledgement of a problem and what is being done to remedy.
Most other carriers seem to be able to process FF credits within 24-72 hours.
Jun 12, 2018, 7:55 am
#20
Join Date: Mar 2009
Location: JAX
Programs: Ex-BA/AA/CP/LY staff, BA Executive Club Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red
Posts: 3,588
Don't suppose we have much hope for past date partner airline flights crediting if/when they finally switch that on, do we?
That holding text has been these since EIAC launched…
Originally Posted by aerlingus.com
Please note: We are currently working with our partner airlines to ensure that you receive your Avios points for flights flown. This process is taking some time and the Avios points will be credited as soon as possible. In the meantime, your travel activity will be captured and stored once you enter your AerClub membership number when booking.
Please note: We are currently working with our partner airlines to ensure that you receive your Avios points for flights flown. This process is taking some time and the Avios points will be credited as soon as possible. In the meantime, your travel activity will be captured and stored once you enter your AerClub membership number when booking.
Jun 16, 2018, 4:00 pm
#21
Join Date: Sep 2017
Programs: AerClub - Concierge, Hotels.com - Gold
Posts: 934
Have resorted to snail mail. CC'd the CEO. I'll likely be ignored by him like I was by the rest of his staff.
I've a United flight in their system for almost a year that I still haven't got the Avios for,
I've a United flight in their system for almost a year that I still haven't got the Avios for,
Jun 18, 2018, 11:26 am
#22
Join Date: Sep 2017
Programs: AerClub - Concierge, Hotels.com - Gold
Posts: 934
We now seem to have reached Monty Python levels of comedy. Today was the earliest my letter could have arrived with the CEO and the AerClub people at their head office.
I logged on ten minutes ago and the overview page lists only my Avios. My tier points and tier status are not displayed but there is a message that says
"Unfortunately there are some essential details missing in your account.
Please contact us so we can resolve this and display your full account status."
I have contacted them seven times about this one issue.
Surely they're not having a go at me? Just because I'm paranoid doesn't mean they're not out to get me
Anyone else have a problem like the above?
I logged on ten minutes ago and the overview page lists only my Avios. My tier points and tier status are not displayed but there is a message that says
"Unfortunately there are some essential details missing in your account.
Please contact us so we can resolve this and display your full account status."
I have contacted them seven times about this one issue.
Surely they're not having a go at me? Just because I'm paranoid doesn't mean they're not out to get me
Anyone else have a problem like the above?
Jun 26, 2018, 3:44 am
#23
Suspended
Join Date: Jun 2001
Location: DCA or IAD (originally DUB)
Programs: UA 1K 1.8MM, Hertz PC, Marriott Platinum/Lifetime Gold
Posts: 7,657
FWIW ... my "missing" tier points from April have now shown up ... and a flight from LHR-DUB last week was credited within four days ... so maybe things are getting better?
Jun 26, 2018, 5:08 am
#24
Join Date: Sep 2017
Programs: AerClub - Concierge, Hotels.com - Gold
Posts: 934
Hopefully I won't have to write to him every time I can't get what I'm owed
Jul 10, 2018, 4:17 am
#26
Join Date: Mar 2016
Programs: AerClub - Concierge, Hertz - President's Circle
Posts: 81
I've had an Advantage Fare not credit from AGP to DUB, have tried the missing flight form but my ticket number is one digit too long for the form.
I filled it in anyway leaving off the last digit but not surprisingly it did not credit, this was several weeks back
Has anyone else had this issue with the length of the ticket number?
I filled it in anyway leaving off the last digit but not surprisingly it did not credit, this was several weeks back
Has anyone else had this issue with the length of the ticket number?
Jul 10, 2018, 4:25 am
#27
Join Date: Feb 2002
Location: DUB/ORD/SIN/PVG
Programs: EI AerClub Concierge, EK Gold, BA Gold, BD Gold (Retired), HHonors Diamond, Bonvoy Lifetime Gold
Posts: 2,923
Just different systems - Avios vs whatever internal EI system is tracking Tier Credits and status.
Jul 10, 2018, 4:30 am
#28
Join Date: Nov 2017
Posts: 688
I've had an Advantage Fare not credit from AGP to DUB, have tried the missing flight form but my ticket number is one digit too long for the form.
I filled it in anyway leaving off the last digit but not surprisingly it did not credit, this was several weeks back
Has anyone else had this issue with the length of the ticket number?
I filled it in anyway leaving off the last digit but not surprisingly it did not credit, this was several weeks back
Has anyone else had this issue with the length of the ticket number?
Jul 10, 2018, 6:31 am
#29
Join Date: Mar 2016
Programs: AerClub - Concierge, Hertz - President's Circle
Posts: 81
I spoke to the Concierge line and they advised me to email the concierge team, which I did about an hour ago.
They have already responded telling me that they have manually added the flight and I should get the Tier Points within 48 hours, that's pretty good service if it works!
They have already responded telling me that they have manually added the flight and I should get the Tier Points within 48 hours, that's pretty good service if it works!
Jul 13, 2018, 11:50 am
#30
Join Date: Sep 2017
Programs: AerClub - Concierge, Hotels.com - Gold
Posts: 934
Flew DUB/LGW/DUB last weekend. All Tier points and Avios added for both sectors by this morning. As are Avios and Points from March trip. Hopefully they've got all the kinks ironed out now.