New offer : 3 stays 6000 points

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Oct 12, 2018, 9:13 am

#196

Maelstrom

Join Date: Oct 2016

Programs: Accor, Qantas Frequent Flyer, Virgin Velocity

Posts: 570

I received my bonus points for my second and third stays at the same as the regular points and nights were posted. My bonus points for my first stay took about two weeks to post, but they arrived a couple days ago.

Oct 12, 2018, 8:48 pm

#197

tris06

Join Date: Oct 2012

Programs: Dynasty Frequent Flyer (Elite Plus),Accor Platinum

Posts: 1,866

My first 500 points posted. Waiting on the 2nd (2500 points) to come.

Oct 14, 2018, 9:25 am

#198

perthite

Join Date: Feb 2004

Location: Perth, WA, Australia

Programs: QF Gold, VA Plat, IHG Plat Amb, LCAH Gold, Hilton Diamond

Posts: 3,846

I've had two stays. The first stay posted, and the 500 points came a week later
The second stay has just posted, and no bonus points yet....

Oct 14, 2018, 8:14 pm

#199

orson_y

Join Date: Oct 2003

Posts: 84

Quote:

Originally Posted by nrouxel

I did not get the bonus points either.
I contacted Accor CS, whose reply is "Due to a technical problem related to this offer, our dedicated service has been solicited and is currently in the process of regularizing the situation"...

i have received the bonus points right after the 10 day mark.

Oct 18, 2018, 5:19 am

#200

BigE

Join Date: Feb 2007

Location: U.S. (sometimes)

Programs: UA 1k 1MM, AA Exec Plat, Hyatt Diamond, SPG Plat, Marriott Plat, Hilton Gold, IHG Plat, Accor ?????

Posts: 1,398

Quote:

Originally Posted by perthite

I've had two stays. The first stay posted, and the 500 points came a week later
The second stay has just posted, and no bonus points yet....

Same here

Oct 18, 2018, 6:40 am

#201

nrouxel

Join Date: Jul 2014

Location: Saint Brieuc

Programs: HHonors, Accorhotel Platinium, Nordic Choice Platinium

Posts: 967

Quote:

Originally Posted by nrouxel

2 weeks after my first stay and still wainting for the points.

Oct 18, 2018, 7:26 am

#202

Firsttime4me2

Join Date: Sep 2016

Location: Canberra Australia

Programs: AccorPlus Plat

Posts: 120

Four days after my first stay rewards, status, and promo points posted, thanks Sebel Chatswood. Here's hoping the next two go as smoothly!

Oct 18, 2018, 9:48 am

#203

tris06

Join Date: Oct 2012

Programs: Dynasty Frequent Flyer (Elite Plus),Accor Platinum

Posts: 1,866

All my bonus points posted now. The 2nd stay with 2500 points came in as courtesy points.. In other words Accor stuffed it up.. But that is okay.

Oct 18, 2018, 10:46 pm

#204

gilbertaue

Join Date: Jun 2007

Location: ASIA

Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC

Posts: 3,530

There was an issue with this promo in the Accor IT system (what's new). Should be sorted by the end of this week. Around 7600 accounts effected.

Oct 19, 2018, 8:23 am

#205

LeClubVirgin

Join Date: Jul 2012

Location: UK

Programs: Accor diamond

Posts: 169

is that why it's still not posted my bonus points then gibertaue you think? I've raised a ticket last week and only on tuesday they were still looking into my missing bonus points...

Oct 19, 2018, 8:26 am

#206

gilbertaue

Join Date: Jun 2007

Location: ASIA

Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC

Posts: 3,530

Quote:

Originally Posted by LeClubVirgin

is that why it's still not posted my bonus points then gibertaue you think? I've raised a ticket last week and only on tuesday they were still looking into my missing bonus points...

I'd assume so. Hold off for another two weeks or so.

Oct 19, 2018, 8:34 am

#207

LeClubVirgin

Join Date: Jul 2012

Location: UK

Programs: Accor diamond

Posts: 169

Quote:

Originally Posted by gilbertaue

I'd assume so. Hold off for another two weeks or so.

Ok thanks for that. It's a shame they dont tell us that on the support emails, instead just get a bland response which makes it more frustrating when dealing with customer service.

Oct 24, 2018, 2:13 am

#208

nrouxel

Join Date: Jul 2014

Location: Saint Brieuc

Programs: HHonors, Accorhotel Platinium, Nordic Choice Platinium

Posts: 967

I finally got all the bonus points

gilbertaue likes this.

Oct 24, 2018, 10:46 pm

#209

gilbertaue

Join Date: Jun 2007

Location: ASIA

Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC

Posts: 3,530

Mine came in yesterday too.
Anyone still have missing points relating to this promo?

Oct 26, 2018, 1:53 am

#210

lingua101

Join Date: Jun 2009

Location: SIN

Programs: TK-G | Accor P | SQ-G | Marriott T

Posts: 3,831

Quote:

Originally Posted by gilbertaue

Mine came in yesterday too.
Anyone still have missing points relating to this promo?

I was told that stay which partially paid by points are not qualify for the promotion. What a rubbish