I am particularly happy to read your nice review Starflyergold, as this hotel had pretty bad reviews in the past and I know it’s been renovated and it’s nice to see that they have now such good rooms and nice service + LCAH recognition. Accor offering in Roma was not satisfactory (reasons well explained in your post) and so it’s good to know that this Mercure is now an option. Based on your review, I will now not hesitate to book it, while I was reluctant to do it before.

Incredible.
And considering that the Sofitel up the road could then get so many things wrong.. Thanks for the review SFG.

By the way, with the recent complaints we have had about several properties and especially the LCAH loyalty treatment, I have been advised by high up to give as negative review as possible in TA and the survey we are sent by email after a stay.

Seems that hotel GMs are measured on the client satisfaction on these two platforms and as much as we like to vent here on FT, it amounts to zilch.

I have been promised that management will work more to train hotels and the hotel management, but with the really rogue properties, the best is to post negative reviews on TA and the survey.
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Wow. Items from Eataly! Thanks for the review.

Good reading. Glad to know now that there is an Accor hotel which one dare to book in Rome.

Introduction Based on great Starflyergold great review, I booked at the Mercure Roma Colosseo for a 2 night stay. Although it did the job well, my stay was far from being as good as for Starflyergold. Check In There was no pre-stay contact by the hotel (outside the automatic OLCI e-mail which I never use). After a kind of chaotic arrival, and later than scheduled, because of a transportation strike in Rome, check-in was efficient and courteous. I was given the drink voucher and some premium wifi codes. I was told I was upgraded (I had booked a superior room, double bed). The room I was given was on the top floor (7). Satellite note : the 8th floor where the outdoor bar and pool are was not accessible (closed during winter period), so I couldn’t see how it looks like. Room The room was of decent size and in good shape and all was very clean. But I am really not sure I have been given an upgrade. Their site lists the following room categories available:superior room/single bedSuperior room/double bed (my booking)Superior room/double bed with Coliseum viewPrivilege roomI had no Coliseum view and it was not a privilege room because I had none of the amenities coming within room type (no slippers, no bathrobe, no Nespresso). Looking at the floor map on the door, it seems that the room they gave me was slightly larger than the other ones so that’s what they called an upgrade but for me this was another upgrade scam. The room was composed of 2 sub-rooms like in a kind of junior suite (but this was not a junior suite). One has the bed and a small desk area (+TV), the other one has an uncomfortable armchair and the closet and the safe (+another TV). The windows were very small so you need the lights on permanently even during a sunny day (my case). This being said, when you look at the building from the outside, it’s hard to imagine where the rooms are apart floors 2, 6 and 7 because you see very few windows. One of the weirdest thing in the room was that the bathroom was in 2 parts each very very small (something like 2 sq meter each), at each end of the room. One had a sink, WC and a bidet (we are in Italy !), the other one had another sink and the shower. When I say those were small, you cannot be 2 at the same time. Each room was really minuscule. Another weird thing, there was no door for the one with the shower. So if you share the room with someone who’s not your better half, be prepared for zero privacy. Bedding : another disappointment. It was supposed to be a room with double bed but in fact it was two single mattresses and double bed sheets on. But the 2 single mattresses had « prominent borders », so it was impossible to sleep in the middle. And one of the mattress was very very soft (likely an old one) with a « hole feeling » under your back so uncomfortable. Fortunately, the 2nd mattress was OK. As « VIP treatment », I had the same small platter as Starflyergold with a generic welcome note, but unfortunately not all the nice Italian food items he received. I didn’t get any free ticket to Colosseum also. No mineral water provided Dining I had dinner once at the hotel. Food and service were good. I redeemed the drink voucher for a glass of Prosecco.I didn't have breakfast. Overall Overall, it was for me a standard stay at a not-too-bad Mercure but without any WOW effect. It has been recently renovated and it’s well located. I had a very good rate (175€ for 2 nights, but this is January so very low season, although I was surprised how crowded were all the touristic spots). No good Elite handling, not a good bed, minuscule bathroom and strange design with no privacy. So could do much better. Would I return ? May be, may be not. Still debating about it. May be if a good rate, as Rome is very expensive as all big cities. And the final message : unfortunately, the wonderful Elite treatment received by Starflyergold is not the norm.

Oh dear, I am sorry Goldorak.

No need to be sorry, dear Starflyergold
This was OK and I had much worst stays than this one

Well I specifically made a point of emailing the GM after my stay and congratulating him that the Le Club recognition was exactly what it should be like. It is disappointing to hear that you did not get a consistent experience. As long time Le Club member it is of course no surprise...

Thanks for both reviews, looking at staying there for 3 nights in May.
Waiting on the private sale to see if they have any decent rates.
It was pretty good value a few weeks back on the weekly private sales, didn't grab it then.
Now it's doubled.

Goldorak experience matches with mine. I did posted a mini review into the the 2017 mini review thread https://www.flyertalk.com/forum/28404154-post99.html
Somehow I missed this thread at the time. I found it just adequate but without a WOW factor too and would not book except if for a cheap rate.

Indeed, we had a very similar experience. On my side, I really cannot complain about the staff (if I except of course the false upgrade).
And yes, I forgot to mention the voucher with 30% off at the restaurant which I used for the dinner and is always appreciated.

Do other hotel chains also lack good hotels in Rome? Or is it just Accor, that it seems even their Sofitel seems also lacking any wow factor when you see those pictures the rooms look very worn out and something you would expect at a low 4 star hotel not a 5 star hotel.