Incredible.
And considering that the Sofitel up the road could then get so many things wrong.. Thanks for the review SFG.

By the way, with the recent complaints we have had about several properties and especially the LCAH loyalty treatment, I have been advised by high up to give as negative review as possible in TA and the survey we are sent by email after a stay.

Seems that hotel GMs are measured on the client satisfaction on these two platforms and as much as we like to vent here on FT, it amounts to zilch.

I have been promised that management will work more to train hotels and the hotel management, but with the really rogue properties, the best is to post negative reviews on TA and the survey.
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