Platinum/Gold Welcome Amenities at Accor Hotels
Jan 24, 2019, 1:41 am
#481
Join Date: Jan 2010
Location: YYZ
Programs: Aeroplan, Flying Blue Gold, Accor Silver, Hilton Diamond
Posts: 662
Just providing an update to my earlier post. This is for the Singapore Swissôtel The Stamford as a gold member. I ended up asking for the welcome gift and got a little jar of hard candies. In the end, I was upgraded to a harbour view room which offers some of the best views of Singapore, especially at night. Also received the welcome drink voucher which can be used on the 70th floor bar, but never used it.
Jan 24, 2019, 1:58 am
#482
Join Date: Jan 2012
Location: Sunshine Coast, Australia
Programs: Accor Diamond, Qantas Platinum
Posts: 485
I’ve just checked into the Swissôtel The Stamford in Singapore and received a box of chocolates as a welcome gift, plus 4 welcome drink vouchers. I’m traveling with my 2 kids and was asked if we wanted a king (with rollaway bed) or 2 twins. I asked which is the better room and she said the king. So went with that. So don’t think we got a room upgrade but possibly because of our bedding situation.
They wont let kids into the lounge for cocktails - so looks like they will survive on their iPads while we enjoy cocktails!! (I hate this anti child policy at more and more hotels. They say it’s because they are serving alcohol in the Louge, but they are allowed into the restaurants where they serve alcohol)
They wont let kids into the lounge for cocktails - so looks like they will survive on their iPads while we enjoy cocktails!! (I hate this anti child policy at more and more hotels. They say it’s because they are serving alcohol in the Louge, but they are allowed into the restaurants where they serve alcohol)
Jan 24, 2019, 9:27 pm
#483
Join Date: Oct 2012
Programs: Dynasty Frequent Flyer (Elite Plus),Accor Platinum
Posts: 1,866
Unless it is the law in Singapore, I would just say today to the lounge staff or the manager that in that case the hotel will be given a 1 star rating or even expect a call from Accor about this policy. Completely unacceptable. We must resist and punish hotels that do this, to not encourage other hotels to do the same. Parents should and can take responsibility for their children. As you said there is no difference compared to a restuarant apart from the fact the hotel can put up with children in the restuarant to earn more money by selling drinks and food. Allowing children into the lounge has no obvious monetary benefit for the hotel.
Jan 24, 2019, 10:19 pm
#484
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
Unless it is the law in Singapore, I would just say today to the lounge staff or the manager that in that case the hotel will be given a 1 star rating or even expect a call from Accor about this policy. Completely unacceptable. We must resist and punish hotels that do this, to not encourage other hotels to do the same. Parents should and can take responsibility for their children. As you said there is no difference compared to a restuarant apart from the fact the hotel can put up with children in the restuarant to earn more money by selling drinks and food. Allowing children into the lounge has no obvious monetary benefit for the hotel.
Though under the Swissotel Stamford it says this: During day - No limitation for children After 17:00pm - 12 years and older
Jan 25, 2019, 1:46 am
#485
Original Poster
Join Date: Dec 2015
Programs: Accor Live Limitless, Accor Plus, World Of Hyatt
Posts: 475
Just providing an update to my earlier post. This is for the Singapore Swissôtel The Stamford as a gold member. I ended up asking for the welcome gift and got a little jar of hard candies. In the end, I was upgraded to a harbour view room which offers some of the best views of Singapore, especially at night. Also received the welcome drink voucher which can be used on the 70th floor bar, but never used it.
Jan 25, 2019, 1:50 am
#486
Join Date: Oct 2018
Programs: Alfursan Gold , Skyteam Elite Plus , LCAH Gold
Posts: 16
As Gold
Grand Mercure Jakarta Harmoni , upgrade deluxe (2nd category ) room to suites . Welcome drink voucher . Late check out . And welcome chocolate and 3 pcs dodol ( indonesian sticky dessert)
Grand Mercure Jakarta Harmoni
M Gallery Phoneix Yogyakarta
Mercure City Center Bandung
The Phonenix Mgallery Yogyakarta , upgrade superior to deluxe pool view , welcome fruit amenities plate . Welcome card sign by the GM .
Mercure city center Bandung , upgrade superior to privilige room with minibar free ( 1 coke + 1 sprite + 1 Minute Maid pulpy orange + chocolate snacks ) . Welcome plate chocolate praline and biscuits .
Grand Mercure Jakarta Harmoni , upgrade deluxe (2nd category ) room to suites . Welcome drink voucher . Late check out . And welcome chocolate and 3 pcs dodol ( indonesian sticky dessert)
Grand Mercure Jakarta Harmoni
M Gallery Phoneix Yogyakarta
Mercure City Center Bandung
The Phonenix Mgallery Yogyakarta , upgrade superior to deluxe pool view , welcome fruit amenities plate . Welcome card sign by the GM .
Mercure city center Bandung , upgrade superior to privilige room with minibar free ( 1 coke + 1 sprite + 1 Minute Maid pulpy orange + chocolate snacks ) . Welcome plate chocolate praline and biscuits .
Last edited by montreuxgarcon; Apr 21, 2019 at 4:17 am
Jan 26, 2019, 12:57 am
#487
Join Date: Oct 2012
Programs: Dynasty Frequent Flyer (Elite Plus),Accor Platinum
Posts: 1,866
Sofitel Macau
Don't really know this brand of wine I assume it is okay.
French cakes, chocolates and a bottle of dry white wine (requested it instead of the usual red they give).
Checked in yesterday.
Staying for 3 nights.
Jan 26, 2019, 3:17 am
#488
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,940
Sofitel Lisbon Liberdade
Sofitel Lisbon Liberdade
Good and tasty, although a bit small IMO.
Good and tasty, although a bit small IMO.
Jan 26, 2019, 2:46 pm
#489
Join Date: Apr 2006
Location: BNE
Programs: QF Gold, VA Gold, IHG Spire, Accor Plat, Marriot Plat, Hilton Diamond
Posts: 2,281
Jan 26, 2019, 7:04 pm
#490
Join Date: Oct 2012
Location: YYC
Programs: AC SE
Posts: 2,343
Fairmont Royal Orchid, Hawaii
Status: Platinum
Welcome Gift: None
Had stayed at this hotel prior to the transition to Accor, and the hotel had provided a welcome amenity for Fairmont Platinum members. Post-Accor, no more welcome gifts. Asked hotel about it and was told that welcome drinks replaced welcome gifts. When I’d noted that both were listed as separate Platinum benefits, they advised that the welcome gift varied by hotel, and was no longer provided to Platinum members at the Orchid. Not a huge deal as it’s a beautiful property, but unfortunate to see the loyalty experience continue to degrade post-Accor.
Status: Platinum
Welcome Gift: None
Had stayed at this hotel prior to the transition to Accor, and the hotel had provided a welcome amenity for Fairmont Platinum members. Post-Accor, no more welcome gifts. Asked hotel about it and was told that welcome drinks replaced welcome gifts. When I’d noted that both were listed as separate Platinum benefits, they advised that the welcome gift varied by hotel, and was no longer provided to Platinum members at the Orchid. Not a huge deal as it’s a beautiful property, but unfortunate to see the loyalty experience continue to degrade post-Accor.
Jan 26, 2019, 10:28 pm
#491
Join Date: Apr 2018
Posts: 32
Swissotel Stamford Singapore
Status: Gold
Welcome Gift: 6 pieces of macarons with welcome message.
Booked a stay at Swissotel Executive Harbour King last week. Had the option to upgrade to Crest suite but declined as I was informed that was facing the city area. I thought I will prefer the harbour view better. I Hope I didn't regret this decision. Nonetheless, had a nice box of macarons.
Status: Gold
Welcome Gift: 6 pieces of macarons with welcome message.
Booked a stay at Swissotel Executive Harbour King last week. Had the option to upgrade to Crest suite but declined as I was informed that was facing the city area. I thought I will prefer the harbour view better. I Hope I didn't regret this decision. Nonetheless, had a nice box of macarons.
Jan 26, 2019, 11:39 pm
#492
Join Date: Oct 2016
Programs: Accor, Qantas Frequent Flyer, Virgin Velocity
Posts: 570
Banyan Tree Shanghai on the Bund as platinum
Jan 29, 2019, 4:48 am
#493
Join Date: Feb 2015
Location: Australia
Programs: All Diamond
Posts: 408
Mercure Central Sydney
Booked 2 rooms both received 2 glasses of champers along with strawberries and chocolate presented to the rooms on the day of choice
Booked 2 rooms both received 2 glasses of champers along with strawberries and chocolate presented to the rooms on the day of choice
Jan 29, 2019, 12:07 pm
#494
Join Date: Jul 2018
Location: Italy
Programs: Accor Gold, Marriott Titanium, IHG Diamond , Amex Platinum
Posts: 1,484
Mgallery Palazzo Caracciolo Napoli
plat welcome gift
Booked superior room, received double upgrade at Junior Suite, on 2 floors, really nice room
i’ve had (for the second time) small discussion about beverage list ...really poor champagne option (considering also they are “French” ...and considering type of hotel )
last time there was only 1 bottle of Mumm in the hotel (bar + restaurant)
this time they have 2 bottles of Moët and 1 Veuve ...
nothing better.
plat welcome gift
Booked superior room, received double upgrade at Junior Suite, on 2 floors, really nice room
i’ve had (for the second time) small discussion about beverage list ...really poor champagne option (considering also they are “French” ...and considering type of hotel )
last time there was only 1 bottle of Mumm in the hotel (bar + restaurant)
this time they have 2 bottles of Moët and 1 Veuve ...
nothing better.
Jan 29, 2019, 2:46 pm
#495
FlyerTalk Evangelist
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 21,940
Mgallery Palazzo Caracciolo Napoli
plat welcome gift
Booked superior room, received double upgrade at Junior Suite, on 2 floors, really nice room
i’ve had (for the second time) small discussion about beverage list ...really poor champagne option (considering also they are “French” ...and considering type of hotel )
last time there was only 1 bottle of Mumm in the hotel (bar + restaurant)
this time they have 2 bottles of Moët and 1 Veuve ...
nothing better.
plat welcome gift
Booked superior room, received double upgrade at Junior Suite, on 2 floors, really nice room
i’ve had (for the second time) small discussion about beverage list ...really poor champagne option (considering also they are “French” ...and considering type of hotel )
last time there was only 1 bottle of Mumm in the hotel (bar + restaurant)
this time they have 2 bottles of Moët and 1 Veuve ...
nothing better.