gilbertaue

It was from the hotel.
"courtesy bonus: sofitel Brussels Le louise" 1000 points.

wkndtraveler

5000 points indeed sounds very generous amount of courtesy points. I have received between 200 and 500 points, sometimes from HQ, sometimes from hotels.

edman

From the hotel, Pullman Brisbane

Goldorak

It seems that I'm not the only one to have faced those problems
But unbelievable that they can't solve that. Shouldn't be too hard.

tboons

i also experienced an unpleasant experience. booked the suite and the inroom jacuzzi failed to work, then i gave up. in the end, i was given upgrade coupon which i used for the next visit without lounge benefits. the only saving grace is the lounge as even the fitness room and swimming pool is bleah.

IMH

Interesting to read about people's negative experiences. We're going to be at this hotel next month, having chosen it over the Sofitel because of poor reviews of that property...

I'll report back if it's still possible to write a simple short review without being forced to choose between "recommend" and "not recommend".

Brendan88

I stayed at the Novotel for 2 nights also during the haze. Had booked a Superior room, a few days before my arrival I got an email to upgrade. Selected one room up which was free due to status.
At the hotel they did nothing for a loyal visitor. I showed my card to hint the guy behind the check in desk but eventually no upgrade, no drinks and no fruit/chocolates in the room. When in my room I checked for room availability and all types of rooms were available.
Later on when I walked past the check in desk and started to chat with a "staff member"(edit) whom sat behind the desk opposite the check in. She only just moved back to Singapore after working in other hotels (details removed). We talked about not getting any advantages and she told me that the staff in Singapore deliberately does not live up to the Accor program. Then she briefly paused and said "it's better that I'd not go into the details".
She gave me a drink voucher after that.

Other staff members (especially the lady at the breakfast desk) are clearly not having fun at their job, after 2 night you start to feel just as depressed as the staff there.

I also had the same issues with the shower. And during the night my air con gave up, it had to do with the centralized control system I was told. Issue was solved during the day but the maintenance guy did not clean up after and even left his tools in the room.

One last thing, I asked for the invoice at checkout, was told that because the room was pre-paid I had to get it from my travel agent that booked the room. I booked the room on the Accor website…. Told him that (and the guy next to him) and his replay was that it was not possible because I did not pay in the hotel. Eventually he asked another colleague whom also told me it was not possible but eventually they gave in and printed the invoice. Very strange.

IMH

Oh dear. I'm looking forward to my stay less and less... At least it sounds as though I'll be able to do the forum a small service by reporting how they treat a mere Gold () member who's only booked a standard room...

gilbertaue

There's enough information in your post to get someone into trouble. My suggestion is to remove the critical parts. Just leave it as "..started to chat with a staff member.." - the other personal details of that staff aren't important.

Goldorak

And still no answer from the F.O. manager to my e-mail in which I was clearly saying that I was awaiting for a response

typical

I had a perfectly fine stay there, one night, two weekends ago.

Room upgrade was not exactly a suite but it was a step up from what I booked; lounge was fine; staff were friendly as I've always found them. Got drinks voucher, got lounge access, got better room - enough for me not to gripe.

Shower was fine, too

The only ridiculous thing was that they emailed me the guest folio, as I expected - but it didn't have any actual amounts in it.

I usually stay in the Grand Mercure Roxy, where recognition is a bit better (as is the pool). But the location is a mixed blessing.

Brendan88

But the good thing is, I assume you are not there for the hotel but the city or work. The location of the hotel is good. And the rooms are not bad at all. Most rooms in hotels have minor issues. At least a lot better then where I stayed last night (hotel in Gabes, Tunisia, even though you take a soap block out of the box your clearly not the first user of it and many other hygienic issues).

My wife and i enjoyed Singapore but next time I'll try the Marina Bay Sands.

Goldorak

I finally got an answer today. They doubled the number of points I earned. Not a lot since it was a one-night stay, but always an appreciated gesture (even if it should have come up-front).

Goldorak

Al least, with this thread, you know what to be vigilant about and so you can react accordingly to love quickly any issue you may encounter. Please report your experience here

edman

I stayed here in July and enjoyed it. It's good for a Novotel though I did prefer So Sofitel when I stayed there a week later.

Location is good, staff super friendly, lounge is exceptional (though small) for a Novotel, rooms were fine and no leaking shower for me 😃