I had a perfectly fine stay there, one night, two weekends ago.

Room upgrade was not exactly a suite but it was a step up from what I booked; lounge was fine; staff were friendly as I've always found them. Got drinks voucher, got lounge access, got better room - enough for me not to gripe.

Shower was fine, too

The only ridiculous thing was that they emailed me the guest folio, as I expected - but it didn't have any actual amounts in it.

I usually stay in the Grand Mercure Roxy, where recognition is a bit better (as is the pool). But the location is a mixed blessing.