Originally Posted by
Goldorak
And still no answer from the F.O. manager to my e-mail in which I was clearly saying that I was awaiting for a response
I finally got an answer today. They doubled the number of points I earned. Not a lot since it was a one-night stay, but always an appreciated gesture (even if it should have come up-front).
Dear Mr. Goldorak,
Following up to my previous email regarding to your recent stay with us on Xth – Xth October, I would like to once again express my sincere apology for the experience that you had.
Your patience and kind understanding is greatly appreciated.
Along with that I would like to offer you a double-up of Le Club points in addition to what you have already earned for the stay; as follow :
(...)
Kindly accept this as our gesture of goodwill and our appreciation for your loyalty
Please login to your account to check for the updated points via www.accorhotels.com .
I hope this email finds you well, please do not hesitate to contact me directly for further assistance.
Thank you and have a pleasant day.
Warm Regards