There's a Hanoi Hotels thread, but I wanted to post some pictures related to the Pullman Hanoi where I am at so have started a dedicated Pullman Hanoi thread.

Those who have followed my reviews know I'm a Pullman fan.

I booked a Standard Room and was upgraded to a Executive Room (which on paper is a double upgrade but is in fact a single upgrade to a Deluxe with Exec benefits - which are given anyway with Plat).

The building used to be the Horison Hotel and was converted to a Pullman two years ago.

Living in Asia and spoilt with lounges I dont tend to check in at the reception but make my way straight to the lounge. Everything was ready and I was presented with a drinks voucher (local cocktail, glass of wine, soft drink, beer).

Lounge wasnt too busy and was set up for the afternoon canape. Coffee was ok. Choice of food somewhat limited as opposed to the Pullman Saigon.

Contrary to what someone else posted in the 'Hanoi Hotels' thread, I did not have any of the amenities of an Executive room crossed out on the benefits page. That includes 3pc of laundry daily.

Also to note that if you are alone, you are allowed ONE guest in the lounge at no charge. A 3rd guest onwards will mean a charge of USD60++ (!!) per person (up to a max of 3 guests per day).

Room is standard "hotel design". Nothing special - like the Pullman Saigon. It does have a fairly long lounge (good as an extra bed for a kid).

BUT there was one difference. This hotel did not have a plate of sweets/fruits. It didnt have two plates... it had 5 (!!) plates of Cakes, fruits, pastries, local cakes. Let the picture do the talking.
ON TOP of that, it has a free mini bar. (Beer, Coke, Diet Coke, Green Tea, Pringles, Chocolate Bar) + the Espresso machine (not to be eaten).

One thing's for sure. They wont let you get hungry in your room.

I have also never seen Pullman branded water before. Something new.
One thing absent (not that it matters - but just for the lack of uniformity) is the typical welcome note from the GM.

So here are the pictures. ENJOY!

Thanks for the review Gilbertaue ^. Looks nice. No sofa in the lounge ?

There are two. One under the TV and another on the left hand side wall which you can't see from the picture.

Breakfast is very basic. 3 hot dishes, egg options to order and some cold cuts / pastries. No bircher Müsli

Is that lounge breakfast or main restaurant? Also, do you get access to both with the lounge benefits? My experience in pullmans has been very consistent in that the lounge breakfast is too small, but main restaurant buffet excellent..

That's the lounge breakfast. I didn't ask here but I'd assume the main restaurant would be available too. I'm not a big breakfast eater so enjoy my time in the lounge. Give me my Müsli, some fruits and a good coffee and I'm happy.

You definitely get breakfast at the main restaurant.

First off, excuse my early-morning-phone-answer from before, forgetting to say thanks for an excellent report!

I see, did you inquire with a lounge attendant about Bircherm�esli? Seems like an easy enough request IF there is any in the hotel... And definitely something that should be on offer..
Was there no yoghurt/oats and fruit at least to fake-your-own? That would be rather sad then..

Not to worry

I was only here for one night so didn't bother as I could create my own Musli-yoghurt mix. Close enough (and that das certainly available).
Just that bircher Müsli is something you find in most lounges at Accor so I was surprised it isn't here.

When I first stayed at the Pullman central park in Jakarta it wasn't available either in the lounge. But as I was staying there regularly I checked in the main restaurant and saw it there and requested it to be served in the lounge. Since then they serve it in the small shot glasses (?) as standard but when I'm there I get it served in a bowl automatically.

The bed is very comfortable, better than Sofitels so much so that I pulled out the linens and checked out what brand of mattress topper they used, it's a Pullman branded one and I've been searching the Pullman website if they do sell the toppers on their website , no luck so far.

They also give out some premium Dilmah teabags which are very nice in woven cotton bags. The Sofitel Beijing I stayed later on gave local green tea bags which is literally a dime a dozen.

http://www.hotelmanagement.com.au/20...-for-in-a-bed/

http://www.hotelchatter.com/story/20...usekeepers_Too

Some info in there... but not where to buy them

Any updates about this hotel?

I have stayed in Pullman Saigon, and loved that hotel.

OK, 2025 visit

I will post some pictures - but not many as nothing much has changed, apart from a new GM ( think 2 years ago )

There are a few benefits that have been removed - now only get 1 item of ironing per stay and no mini bar

Rooms are tired and need basic attention. However the hotel is still undergoing outside renovations ( they painted outside last year ). The entrance undercover area is now being refreshed.

The hotel is HOT. The air-conditioning is poor, and takes time to work.

This is our third visit in the last two years, similar reasons to Mr G above, but doubt we will return.

Were upgraded last year to a small suite, and was promised same or similar room this time. After booking ( and paying ) we were told that this was now not possible due to "Accor" policy - umm ... visited day before arrival and invested several hours talking to various people about keeping the promises made.

When we arrived we had been upgraded, and a very nice welcome gift was in the room ( although still hot ), fruit and wine

Lounge good, but cut back.

Its about 40 -60 mins via Grab to the airport and we paid 500,000

The hotel is still being used by aircrew - so it cant be that bad!

All staff were attentive and helpful. Some language barriers. Booked a spa session for the next day, but found it closed when arriving.

There are rooms with balconies with exterior space, but I think you need to book direct for them. ( we got lucky )