Is this normal ?
Sep 9, 2025 | 3:04 pm
#1
Original Poster
Join Date: Jul 2018
Location: Italy
Programs: Accor Gold, Marriott Titanium, IHG Diamond , Amex Platinum
Posts: 1,508
Is this normal ?
Hello all
i don’t want to involve the name of this property or GM name.
just to understand if this attitude reflects Accor policy
long story short: booked by OTA because the rate was 30% cheaper. Then wrote to the property asking to meet that rate. And they did, after several email …..
then after the stay i answered to their survey and pointed out about the bad reservation experience
and i got this answer:
“Solely as a gesture of goodwill to accommodate your needs”
maybe i’m wrong and i’m missing something about the best rate guarantee policy from Accor …..
i don’t want to involve the name of this property or GM name.
just to understand if this attitude reflects Accor policy
long story short: booked by OTA because the rate was 30% cheaper. Then wrote to the property asking to meet that rate. And they did, after several email …..
then after the stay i answered to their survey and pointed out about the bad reservation experience
and i got this answer:
“Solely as a gesture of goodwill to accommodate your needs”
maybe i’m wrong and i’m missing something about the best rate guarantee policy from Accor …..
Sep 9, 2025 | 3:13 pm
#3
Original Poster
Join Date: Jul 2018
Location: Italy
Programs: Accor Gold, Marriott Titanium, IHG Diamond , Amex Platinum
Posts: 1,508
i was just curios to understand if this guy was drunk when writing this message or …if it really works like he describes … 😃
Sep 9, 2025 | 4:19 pm
#4
Join Date: Apr 2019
Posts: 135
Absolutely escalate this or hotels will think it's acceptable. Also, it's a ChatGPT response, they could at least filter and humanise the language (and em dashes)
Sep 9, 2025 | 8:29 pm
#5
Guest
Join Date: Nov 2024
Posts: 619
BRG only works once you have booked with Accor and found a better rate at the same conditions.
it is not only Accor, the rule applies for all hotel
chains. The tricky part lies on minor differences so that T&C differ, for example cancellation time
it is not only Accor, the rule applies for all hotel
chains. The tricky part lies on minor differences so that T&C differ, for example cancellation time