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Thread: Pullman Hanoi
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Old Sep 9, 2025 | 3:48 am
  #13  
hotel_user
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40 Countries Visited
100 Nights
5 Years on Site
 
Join Date: Mar 2017
Location: Spain
Programs: ALL Diamond , HH Gold
Posts: 1,468
OK, 2025 visit

I will post some pictures - but not many as nothing much has changed, apart from a new GM ( think 2 years ago )

There are a few benefits that have been removed - now only get 1 item of ironing per stay and no mini bar

Rooms are tired and need basic attention. However the hotel is still undergoing outside renovations ( they painted outside last year ). The entrance undercover area is now being refreshed.

The hotel is HOT. The air-conditioning is poor, and takes time to work.

This is our third visit in the last two years, similar reasons to Mr G above, but doubt we will return.

Were upgraded last year to a small suite, and was promised same or similar room this time. After booking ( and paying ) we were told that this was now not possible due to "Accor" policy - umm ... visited day before arrival and invested several hours talking to various people about keeping the promises made.

When we arrived we had been upgraded, and a very nice welcome gift was in the room ( although still hot ), fruit and wine

Lounge good, but cut back.

Its about 40 -60 mins via Grab to the airport and we paid 500,000

The hotel is still being used by aircrew - so it cant be that bad!

All staff were attentive and helpful. Some language barriers. Booked a spa session for the next day, but found it closed when arriving.

There are rooms with balconies with exterior space, but I think you need to book direct for them. ( we got lucky )









Last edited by hotel_user; Sep 9, 2025 at 3:58 am
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