Communication with Le Club
Apr 28, 2014, 1:23 pm
#1
Original Poster
Join Date: Jun 2013
Posts: 21
Communication with Le Club
Is there a (working) email adress to customer service for Plat members as the provided form at the website is unsufficient. E.g. Hilton has the diamond[at]hilton.com adress. Thanks for your help.
Last edited by wienerwinner; Apr 28, 2014 at 2:08 pm
May 1, 2014, 6:44 am
#3
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
I've just sent a message via their website in order to forward an invoice to them to rectify some missing points.
I've seen the confirmation page, but have received no email to confirm that the message has been sent. I guess there is no way to check?
I tried to call them on 08000260299, but it says they're closed. Labour Day?!
I've seen the confirmation page, but have received no email to confirm that the message has been sent. I guess there is no way to check?
I tried to call them on 08000260299, but it says they're closed. Labour Day?!
May 1, 2014, 2:32 pm
#7
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Silver, ITA Club Executive, Hilton Gold, Marriott Gold
Posts: 3,599
May 13, 2014, 8:13 am
#8
Company Representative, Accorhotels
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Hi,
There are in fact several ways to contact our customer service. You can use the online form (http://www.accorhotels.com/gb/leclub/help.shtml). But we also have a team dedicated to customer service on Facebook (facebook.com/leclubaccorhotels). Feel free to ask them anything in a private message, they will get back to you quickly.
Have a nice day!
Nathan
There are in fact several ways to contact our customer service. You can use the online form (http://www.accorhotels.com/gb/leclub/help.shtml). But we also have a team dedicated to customer service on Facebook (facebook.com/leclubaccorhotels). Feel free to ask them anything in a private message, they will get back to you quickly.
Have a nice day!
Nathan
May 19, 2014, 3:09 am
#9
Join Date: May 2014
Posts: 4
Hi,
There are in fact several ways to contact our customer service. You can use the online form (http://www.accorhotels.com/gb/leclub/help.shtml). But we also have a team dedicated to customer service on Facebook (facebook.com/leclubaccorhotels). Feel free to ask them anything in a private message, they will get back to you quickly.
Have a nice day!
Nathan
There are in fact several ways to contact our customer service. You can use the online form (http://www.accorhotels.com/gb/leclub/help.shtml). But we also have a team dedicated to customer service on Facebook (facebook.com/leclubaccorhotels). Feel free to ask them anything in a private message, they will get back to you quickly.
Have a nice day!
Nathan
I complain Mercure bangkok siam should do some dry cleaning on the bed as we were bitten by many ants ,we need to see the doctor,
I sent another email last week, I got an automatic email Accor Customer Care Service just gave me a case number only, it is now almost 1 month since my complaint email.
May 19, 2014, 4:37 pm
#10
Join Date: Apr 2014
Posts: 281
I had a really bad experience with Accor, I am Platinum member, I did actually send a complaint via the Accor website last month ,no response until now.
I complain Mercure bangkok siam should do some dry cleaning on the bed as we were bitten by many ants ,we need to see the doctor,
I sent another email last week, I got an automatic email Accor Customer Care Service just gave me a case number only, it is now almost 1 month since my complaint email.
I complain Mercure bangkok siam should do some dry cleaning on the bed as we were bitten by many ants ,we need to see the doctor,
I sent another email last week, I got an automatic email Accor Customer Care Service just gave me a case number only, it is now almost 1 month since my complaint email.
last time i was in Bangkok i was in the way to my room when i heard a similar story in my hotel
a woman complained and when the duty manager came up, there were ants... coming from the fruits she brought back in her room !
last year it was in Vietnam, i also heard a family complaining about mosquitos and requesting the hotel to pay for the doctor, just because they let mosquitos getting in through the windows wide open while they were outisde
May 19, 2014, 5:45 pm
#11
Join Date: May 2014
Posts: 4
are you sure you didn't get the ants on your own without noticing ?
last time i was in Bangkok i was in the way to my room when i heard a similar story in my hotel
a woman complained and when the duty manager came up, there were ants... coming from the fruits she brought back in her room !
last year it was in Vietnam, i also heard a family complaining about mosquitos and requesting the hotel to pay for the doctor, just because they let mosquitos getting in through the windows wide open while they were outisde
last time i was in Bangkok i was in the way to my room when i heard a similar story in my hotel
a woman complained and when the duty manager came up, there were ants... coming from the fruits she brought back in her room !
last year it was in Vietnam, i also heard a family complaining about mosquitos and requesting the hotel to pay for the doctor, just because they let mosquitos getting in through the windows wide open while they were outisde
Last edited by khoihoi; May 19, 2014 at 5:54 pm
May 19, 2014, 6:45 pm
#12
Join Date: Jun 2007
Location: ASIA
Programs: TK Elite, ALL Plus Diamond, Marriott Platinum, Hertz PC
Posts: 3,530
Out of curiosity: did you take this up with the hotel? This should be more of a localised problem rather than an online customer care issue. If it was so bad that you needed to see the doctor, did you take that up with the hotel GM or FOM?
May 19, 2014, 7:25 pm
#13
Join Date: May 2014
Posts: 4
I called front desk on the next morning, we had to change room, I needed to see the doctor when came back to my city, I complain they should do some dry cleaning on the bed
Last edited by khoihoi; May 21, 2014 at 2:41 am