Originally Posted by
khoihoi
I had a really bad experience with Accor, I am Platinum member, I did actually send a complaint via the Accor website last month ,no response until now.
I complain Mercure bangkok siam should do some dry cleaning on the bed as we were bitten by many ants ,we need to see the doctor,
I sent another email last week, I got an automatic email Accor Customer Care Service just gave me a case number only, it is now almost 1 month since my complaint email.
are you sure you didn't get the ants on your own without noticing ?
last time i was in Bangkok i was in the way to my room when i heard a similar story in my hotel
a woman complained and when the duty manager came up, there were ants... coming from the fruits she brought back in her room !
last year it was in Vietnam, i also heard a family complaining about mosquitos and requesting the hotel to pay for the doctor, just because they let mosquitos getting in through the windows wide open while they were outisde
