Originally Posted by
Accor Concierge
Hi,
There are in fact several ways to contact our customer service. You can use the online form (
http://www.accorhotels.com/gb/leclub/help.shtml). But we also have a team dedicated to customer service on Facebook (facebook.com/leclubaccorhotels). Feel free to ask them anything in a private message, they will get back to you quickly.
Have a nice day!
Nathan
I had a really bad experience with Accor, I am Platinum member, I did actually send a complaint via the Accor website last month ,no response until now.
I complain Mercure bangkok siam should do some dry cleaning on the bed as we were bitten by many ants ,we need to see the doctor,
I sent another email last week, I got an automatic email Accor Customer Care Service just gave me a case number only, it is now almost 1 month since my complaint email.