Iberia Plus partner changes
Feb 6, 2013 | 3:55 am
#61
Suspended
Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360
Hi ironfire,
I can see why you think transfers can take so long to be completed but verifications must be done by both parties first before authorizing the transfer. And this bilateral communication takes an important amount of time as well as avoids mistakes to be made.
I apologize for the long waiting time you guys are facing for your points to be transferred.
All the best,
Nathan
I can see why you think transfers can take so long to be completed but verifications must be done by both parties first before authorizing the transfer. And this bilateral communication takes an important amount of time as well as avoids mistakes to be made.
I apologize for the long waiting time you guys are facing for your points to be transferred.
All the best,
Nathan
With all due respect we do understand this. BUT regular transfers in 99% of other programs are not that timeconsuing. However even more important is that here there was a renewal of a working transfer option.
It should at least be possible to have the same processing routines as have been in place for ages, no?
Feb 6, 2013 | 4:11 am
#62
Join Date: Jan 2006
Location: CNF
Programs: Priority Club, TAM Fidelidade, BAEC, Marriott Rewards
Posts: 2,205
It used to take less than a week before with Le Club to Iberia. I'm sure these 6 weeks are just a buffer time to cover any irregularities.
Anyway, I trust that after 6 weeks have passed without points posting, Nathan will help us get the points at the correct rate, and not the new rate, please?
Thanks in advance!
Anyway, I trust that after 6 weeks have passed without points posting, Nathan will help us get the points at the correct rate, and not the new rate, please?
Thanks in advance!
Feb 6, 2013 | 5:34 am
#63
Join Date: Dec 2009
Location: MAN (UK)
Programs: BA VS Gold; Hyatt Accor Marriott SPG Plat
Posts: 125
"Your request to turn points into miles is being processed, and your miles will be credited to your frequent flyer account within 3 weeks."
Feb 7, 2013 | 5:21 am
#64
Suspended
Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360
I set up auto transfer 2 days ago, got e-mail conf, but points still not pulled. I know you guys are waiting for it to post to IB, but how long time did it take before the points were deducted on Accor?
Feb 7, 2013 | 5:26 am
#65
Join Date: Apr 2001
Location: GRU
Programs: *A Gold, OW Sapphire, SPG Gold, HH Diamond, Accor Plat
Posts: 3,367
If signed agreement between Accor/Iberia states x number of weeks for points to be deposited on Iberia's account, then only after these weeks have elapsed can both the customer and Accor request Iberia to explain the delay.
SPG & Lan have had these issues and there is nothing SPG could do until the agreed period has elapsed.
The marketing e-mail Accor sent this morning has a banner informing the new ratio from March/1st: 3,000 Accor = 3,000 Avios
SPG & Lan have had these issues and there is nothing SPG could do until the agreed period has elapsed.
The marketing e-mail Accor sent this morning has a banner informing the new ratio from March/1st: 3,000 Accor = 3,000 Avios
Feb 7, 2013 | 7:53 am
#66
Join Date: Dec 2008
Location: London
Programs: LH SEN, SK Silver, Sixt Diamond, Hertz PC, Avis PC, Bonvoy Gold
Posts: 5,274
Dear jms_uk,
The automatic transfer of your Le Club Accorhotels points to your Iberia airline loyalty program account is currently being processed.
Your airline miles will be credited to your Frequent Flyer account within six weeks.
Le Club Accorhotels points that you have built up will be automatically transferred to your Frequent Flyer account within six weeks for a total of 1,250 airline miles. If you would like to keep your points and stop converting your Le Club Accorhotels points automatically, simply connect to your client space on www.accorhotels.com.
Don't hesitate to contact our Customer Service department for more information.
See you soon,
Your Le Club Accorhotels team
Details of your transaction
Points balance before your order: 500
Transfer request date: February 03, 2013
Selected airline loyalty program: Iberia
Number of airline miles requested: 1,250
Number of points converted: 500
New points balance as of February 03, 2013: 0
The automatic transfer of your Le Club Accorhotels points to your Iberia airline loyalty program account is currently being processed.
Your airline miles will be credited to your Frequent Flyer account within six weeks.
Le Club Accorhotels points that you have built up will be automatically transferred to your Frequent Flyer account within six weeks for a total of 1,250 airline miles. If you would like to keep your points and stop converting your Le Club Accorhotels points automatically, simply connect to your client space on www.accorhotels.com.
Don't hesitate to contact our Customer Service department for more information.
See you soon,
Your Le Club Accorhotels team
Details of your transaction
Points balance before your order: 500
Transfer request date: February 03, 2013
Selected airline loyalty program: Iberia
Number of airline miles requested: 1,250
Number of points converted: 500
New points balance as of February 03, 2013: 0
Feb 7, 2013 | 11:31 am
#68
Original Poster
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Diamond
Posts: 8,239
This was buried on the other thread
Feb 8, 2013 | 5:50 am
#70
Join Date: Oct 2004
Location: UK
Posts: 415
Me too, did a manual transfer and points were taken from Le Club account immediately, nothing showing yet on IB, has only been just over a week though.
Feb 8, 2013 | 8:36 am
#71
Suspended
Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360
Feb 8, 2013 | 11:01 am
#72
Join Date: Dec 2011
Location: Melbourne, Australia
Programs: SPG Platinum, Hilton Gold, RA, QF Gold, UA 1K
Posts: 308
Iberia Plus partner changes
For the auto transfer, it leaves your account at 8an uk time everyday. It appears in ib every Tuesday (maybe Wednesday) for all the transfer done up to the day before.
Feb 8, 2013 | 11:04 am
#73
Join Date: Sep 2010
Location: UK oop north
Programs: BMI Diamond Club RIP,BAEC Silver
Posts: 1,704
Yes, the same, an auto transfer, vanished from the account with an email confirming the transfer....still waiting 2 weeks later, they used to go though in 3 days or so as I recall. I'll be very annoyed if nothing happens till March 1 and we get the new(lower) rate.....
Feb 8, 2013 | 11:05 am
#74
Join Date: Sep 2010
Location: UK oop north
Programs: BMI Diamond Club RIP,BAEC Silver
Posts: 1,704
Feb 10, 2013 | 12:49 pm
#75
Join Date: Jul 2007
Location: Berlin
Programs: LH SEN, BA Gold, SK Gold; Accor Diamond; IHG Diamond-Amb; Meli/HH/Bonvoy Gold
Posts: 5,682