starflyergold

Nobody at Accor appears to be listening, anyone remember this: http://www.flyertalk.com/forum/le-cl...our-views.html

What happened as a result? Nothing! (except having the Accor Concierge here on FT).

Cozmo456

Dieu Anh was very helpful to me. No other hotel or airline took to individual issues like Accor did. Despite the weakness in the program, this one effort was very appreciated and I have continued to stay at Accor.

starflyergold

I absolutely agree, having the Accor Concierge here is very beneficial and I also appreciate the hands on approach of Dieu Anh and now Chris.

The 2009 feedback session clearly identified the need for Accor to be active on FlyerTalk and they did react. Good on them. ^

However it also identified lots of other issues such as lack of perks, points registration, redemption on prepaid rates etc. On those issues no progress has been made. Meanwhile other hotel programmes have evolved, especially at the top level, and A-Club/Le Club has not made one substantive change since it came into being.

Cozmo456

You mean like the priority check in line that is merely a sign?

starflyergold

They never work in any hotel (Hilton is the same), complete waste of money on signage.

Goldorak

+1 ^ Dieu Anh and Christopher has done/are doing their best to help us and I really thank them both. We're glad you're here

MCruler

Yh, he is def beneficial but why the hell doesn't he have any connections to the board or to persons with influence ... he read every day so many stuff which need to be improved but nuffing happens

stimpy

I got an email at midnight last night (France time) announcing the new name.

Dear Mr Stimpy,
Please be aware that due to changes in the program the only websites that allow you to earn Le Club Accorhotels points are: www.accorhotels.com and Accor brands websites.

See you very soon on www.accorhotels.com/leclub and at our 2500 participating Accor hotels around the world!


There is also a dedicated 0805 reservation number noted in the email. I'm not sure if that is new or not.

Cupart

Tbh, even though FT would love to see it self as a lobbying institution trying to make changes (be it airlines or hotel chains), the input from this forum is more than less specific complaints (generally speaking) about this and that which are individually based and doesn't show the whole picture (FT users staying at Accor hotels are a drop in the Ocean compared to the actual total number of guests the hotels have every year). These are the things that the Accor Concierge's can do something about and I think it is great ^ Accor-hotels are most likely spending huge amounts of money on marketing and research to find a balance and not all can be made happy at the end of the day. We (again generally speaking) are a picky bunch of A-Club (sorry Le Club) elites and we will never all be 100% happy. So, if you don't like it, don't spend your (or your companies money) on Accor - Simples.

I don't fly or stay at hotels for business purposes but pay pure out of own pocket. I have earned my Gold Status by paying myself to reach the desired status and I honestly feel I get great value from it; otherwise I wouldn't have stayed with Accor and found pastures green elsewhere. This said: Is the grass really greener on the other side?

I do actually feel like a valued guest when there is a genuine reason for it. I don't expect to get upgrades, free drink vouchers, free breakfast vouchers etc at Mercure or Novotel but I do expect it at Sofitel which I have gotten so far ^ One thing I do expect (it should be human right really) is free wifi in the rooms but most have this without an extra fee (at least the ones I have stayed in).

My next stay is not going to be with Accor but Best Western and I'm looking forward to see what the difference is really. I have no status with BW and neither have I signed up, so will be fun to see.

Have a great easter weekend (for you who celebrate) and to the rest of you, have a great weekend Mine starts tomorrow morning ^

IMH

Mrs IMH and I also got these yesterday. Today we received emails telling us that our new membership cards will be sent out shortly -- with pictures of what look very much like the old A|Club cards embedded in the emails.

starflyergold

Known website/programme issues since the name change:

- la carte ibis info only available in the French version of the website
- Mouvango Network may not exist any longer

redbeard911

I'm assuming membership number will stay the same? I'm about to stay 17 nights in Brazil and want to get credit.

sosafan

yes

AccorHotels Concierge

Hello redbeard911,

Yes, your number will stay the same, and you may continue using your current card with the 'A|Club program' name.

Please do not hesitate to ask further questions.

Best wishes,

Chris

starflyergold

Now we know who to call

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