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Old Nov 9, 2014, 1:43 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: starflyergold
No longer available.

Accor Places let's you earn additional Le Club points via check ins on the dedicated Facebook app.

Details: http://www.accorhotels.com/gb/leclub/places.shtml
Web: https://placesbyleclubaccorhotels.com

You can also download a dedicated app
Android: https://play.google.com/store/apps/d...places.android
iOS: https://itunes.apple.com/us/app/plac...904999947?mt=8

Missing/non working check ins? Send an email to [email protected] to have them manually added. Email address seems to be bouncing as of November 2014
Contact them via facebook message instead.
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Extra Le Club points via Facebook Places

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Old Jan 23, 2018, 8:28 am
  #1081  
Company Representative, Accorhotels
 
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Dear members,

I would like to clarify that the "New Years" badge issue is being resolved as we speak. All of you who have checked in the 31st or 1st of January will get your appropriate badge.

Best,

Amy
AccorHotels Concierge is offline  
Old Jan 23, 2018, 11:59 am
  #1082  
 
Join Date: Feb 2012
Location: GVA
Programs: BA Silver (OW Sapphire), A3 Gold (*G), Bonvoy LTTE, HHonors Diamond, LeClubAccor Silver, UA Silver
Posts: 1,778
My last check in has been pending for 25 days. Are others experiencing similar delays?
RafKa is offline  
Old Jan 23, 2018, 12:34 pm
  #1083  
cwl
Accor Contributor BadgeFairmont Contributor Badge
 
Join Date: Jul 2005
Location: UK
Programs: BAEC GGL/Gold, Flying Blue Silver, All Accor Gold, Hilton Honours Diamond,
Posts: 528
Originally Posted by AccorHotels Concierge
Dear members,

I would like to clarify that the "New Years" badge issue is being resolved as we speak. All of you who have checked in the 31st or 1st of January will get your appropriate badge.

Best,

Amy
Thank you Amy
cwl is offline  
Old Jan 23, 2018, 12:41 pm
  #1084  
cwl
Accor Contributor BadgeFairmont Contributor Badge
 
Join Date: Jul 2005
Location: UK
Programs: BAEC GGL/Gold, Flying Blue Silver, All Accor Gold, Hilton Honours Diamond,
Posts: 528
Originally Posted by RafKa
My last check in has been pending for 25 days. Are others experiencing similar delays?
Not quite 25 days but I have a pending check in outstanding since 2nd January. More recent stays have been validated promptly.

Validation timescales seem totally random.
cwl is offline  
Old Jan 24, 2018, 1:19 am
  #1085  
 
Join Date: Sep 2015
Location: Shinjuku, Tokyo
Programs: Accor Plus Plat, Marriot Plat, AF Silver
Posts: 315
Originally Posted by generikz
My multiple requests to fix my check ins on PLACES are just a marathon of messages and false hopes, with a 4-node communication channel between FB, Accor Singapore, Accor+ and each of the hotels where I made check ins.
Is PLACES hopelessly BROKEN?
Not broken bug not always working as expected!

Did a 1-hour troubleshooting session with their IT team and we found a way to make it work.

The problems start when you get a new LCAH card number (different from the one your registered on PLACES) and you use FIREFOX as a browser.
Could be a shareholder plan upgrade or an Accor Plus membership triggering the card change.

They will update your PLACE card number on request and it should work as expected if you are using:
  • PLACES App on your mobile phone
  • Chrome
  • Firefox in private browsing mode
For some reason, with Firefox, the database will revert back to your previous card number and make any Places check in Refused.

Took a while to sort out but now all my 7 pending check ins cleared!

Julien
generikz is offline  
Old Jan 24, 2018, 8:05 am
  #1086  
Accor 10+ BadgeFairmont Contributor Badge
 
Join Date: Dec 2014
Programs: Accor ALL Platinum
Posts: 1,111
Originally Posted by generikz
Not broken bug not always working as expected!

Did a 1-hour troubleshooting session with their IT team and we found a way to make it work.

The problems start when you get a new LCAH card number (different from the one your registered on PLACES) and you use FIREFOX as a browser.
Could be a shareholder plan upgrade or an Accor Plus membership triggering the card change.

They will update your PLACE card number on request and it should work as expected if you are using:
  • PLACES App on your mobile phone
  • Chrome
  • Firefox in private browsing mode
For some reason, with Firefox, the database will revert back to your previous card number and make any Places check in Refused.

Took a while to sort out but now all my 7 pending check ins cleared!

Julien
Who to contact to change the LCAH membership number on Places? I've contacted LCAH on Facebook. They do nothing but repeat that someone from customer service team will get me back soon. I've been waiting for their soon help three weeks now.
wkndtraveler is offline  
Old Jan 25, 2018, 1:21 am
  #1087  
 
Join Date: Sep 2015
Location: Shinjuku, Tokyo
Programs: Accor Plus Plat, Marriot Plat, AF Silver
Posts: 315
Originally Posted by wkndtraveler
Who to contact to change the LCAH membership number on Places? I've contacted LCAH on Facebook. They do nothing but repeat that someone from customer service team will get me back soon. I've been waiting for their soon help three weeks now.
They used to be reachable via Email and Facebook (Places dedicated) but this is gone for quite some time now.
I pushed Accor Plus CS to fix this because the Plus registration broke Places for me.

On Facebook chat I sometimes receive answer weeks after I sent my questions, it's common with Accor.

Julien
generikz is offline  
Old Jan 25, 2018, 4:16 am
  #1088  
 
Join Date: Oct 2009
Posts: 5,041
The facebook account I used before is no longer active, when I try to connect
another facebook account I get this error message, is there a solution?
(apart from contacting the non-existing customer service)


Hannibal Lecter is offline  
Old Jan 25, 2018, 10:37 am
  #1089  
 
Join Date: Oct 2000
Programs: UA Gold 1MM, Marriott Ambassador/Lifetime Titanium, Accor Silver, Club Carlson Gold, BW Diamond
Posts: 2,432
Originally Posted by AccorHotels Concierge
Dear members,

I would like to clarify that the "New Years" badge issue is being resolved as we speak. All of you who have checked in the 31st or 1st of January will get your appropriate badge.

Best,

Amy
The New Years badge posted today. Thank you !
clublounger is offline  
Old Jan 28, 2018, 2:11 pm
  #1090  
IMH
 
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,450
Originally Posted by clublounger
The New Years badge posted today. Thank you !
It's posted here as now as well. The fact that Accor has fixed something brings far more joy than the 100 points are actually worth.
gilbertaue likes this.
IMH is offline  
Old Jan 28, 2018, 9:31 pm
  #1091  
 
Join Date: Feb 2001
Programs: IHG Diamond, HH Diamond, BW Diamond Select, Accor Silver, Marriott Gold
Posts: 4,228
Originally Posted by AccorHotels Concierge
Dear members,
I would like to clarify that the "New Years" badge issue is being resolved as we speak. All of you who have checked in the 31st or 1st of January will get your appropriate badge.
I wonder why there is such a ridiculous badge. It doesn't count if you are there at the start of the new year unless you check in on 31st Dec. Why does Accor want to encourage guests to break a stay into multiple bookings and give them a penalty if they just book, say, a week, across the new year? Assuming you are checking in before 31st Dec, obtaining the badge makes for way more effort for both guests and hotels.

Last edited by Kremmen; Jan 30, 2018 at 8:04 am
Kremmen is offline  
Old Jan 30, 2018, 6:57 am
  #1092  
Company Representative, Accorhotels
 
Join Date: Mar 2011
Location: France
Programs: ALL - Accor Live Limitless
Posts: 751
Hello to all,

Glad to hear you finally received your badge. Wishing you a wonderful day,

Best,

Amy
AccorHotels Concierge is offline  
Old Jan 30, 2018, 1:27 pm
  #1093  
 
Join Date: Nov 2016
Location: Povoa de Varzim
Programs: Le Club Accor Gold
Posts: 44
Originally Posted by Kremmen
I wonder why there is such a ridiculous badge. It doesn't count if you are there at the start of the new year unless you check in on 31st Dec. Why does Accor want to encourage guests to break a stay into multiple bookings and give them a penalty if they just book, say, a week, across the new year? Assuming you are checking in before 31st Dec, obtaining the badge makes for way more effort for both guests and hotels.

I have the same opinion. For several years I have been staying in accor hotels for the new year eve and I never received this badge because I have never stayed "just" the night of the new year eve. This badge does not make any sense with these rules!
BrunoLima is offline  
Old Jan 31, 2018, 12:35 am
  #1094  
 
Join Date: Oct 2000
Programs: UA Gold 1MM, Marriott Ambassador/Lifetime Titanium, Accor Silver, Club Carlson Gold, BW Diamond
Posts: 2,432
Originally Posted by BrunoLima
I have the same opinion. For several years I have been staying in accor hotels for the new year eve and I never received this badge because I have never stayed "just" the night of the new year eve. This badge does not make any sense with these rules!
Here's my experience, and my take. First off, the Badge is NOT for staying on New Year's Eve. It's for a "check-in on Jan 1" . So, it's clearly stated. What's the argument that the badge doesn't make sense? None of this "makes sense". It's a game, and there are rules, and one doesn't have to play.

That being said, I DID check into a hotel on January 1. In China. The problem that arose is that my check-in was validated for December 31. When I looked back, all my China check-ins were marked as validated a day earlier than they should have been. I'm assuming it has something to do with China being ahead of France by 7 hours. In any case, my validated check-in for December 31 would seem to disqualify me for the New Year's badge. Accor did the right thing by including check-ins that were marked as validated on December 31.

Maybe next year the glitch will be fixed, and truly only Jan 1 check-ins will qualify. Or not.
1flyer likes this.
clublounger is offline  
Old Jan 31, 2018, 6:08 am
  #1095  
 
Join Date: Feb 2012
Location: GVA
Programs: BA Silver (OW Sapphire), A3 Gold (*G), Bonvoy LTTE, HHonors Diamond, LeClubAccor Silver, UA Silver
Posts: 1,778
FWIW, I always thought that badge applied for anyone who was staying at a property on Jan 1st, regardless of whether checking in, checking out or mid-stay on Jan 1st...
RafKa is offline  


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