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Old Apr 3, 2020, 10:58 am
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PLEASE READ FIRST: FAQ1 Essential Information about Accor and ALL

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Old Mar 10, 2023, 9:53 am
  #736  
 
Join Date: Sep 2009
Location: YYZ
Posts: 223
My rewards were set to expire on 04 March. I completed a one night stay on 02 March, and the points for that stay posted and have extended my expiry date to 03 March 2024, but the previous points were still removed from my account on 04 March. Shouldn't the stay have extended the expiry date for my existing points as well, or am I misunderstanding something?
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Old Mar 10, 2023, 9:58 pm
  #737  
 
Join Date: Jul 2013
Location: BKK
Programs: TG ROP Platinum, M&M Senator, IHG Platinum, Accor Platinum
Posts: 8,368
Originally Posted by laner
My rewards were set to expire on 04 March. I completed a one night stay on 02 March, and the points for that stay posted and have extended my expiry date to 03 March 2024, but the previous points were still removed from my account on 04 March. Shouldn't the stay have extended the expiry date for my existing points as well, or am I misunderstanding something?
did you address this to Accor customer service?
the points were probably removed automatically before the new stay was credited to your account
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Old Mar 11, 2023, 3:08 pm
  #738  
 
Join Date: Sep 2009
Location: YYZ
Posts: 223
Originally Posted by BinSabai
did you address this to Accor customer service?
the points were probably removed automatically before the new stay was credited to your account
Yes I contacted them yesterday using the online form, and am waiting for a reply. Will update once I hear back.
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Old Mar 11, 2023, 6:29 pm
  #739  
 
Join Date: Feb 2018
Posts: 126
Originally Posted by ramosc
Has anyone been able to find help with this issue? I called the ALL customer service and they told me that it was a known issue that they didn't know how to fix at the moment.
What type of card you trying to attach? Note only US/UK issued AMEX cards are able to be attached.
Last edited by globalwanderer84; Mar 14, 2023 at 4:00 pm Reason: error - US not AU
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Old Mar 14, 2023, 12:22 am
  #740  
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Join Date: May 2012
Posts: 1,593
i tried with my French cards (Amex and Visa), doesn't work.
My sister tried with her Canadian and US cards, doesn't work either. Same for my friends in Asia.
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Old Mar 14, 2023, 9:47 am
  #741  
 
Join Date: Sep 2009
Location: YYZ
Posts: 223
Originally Posted by BinSabai
did you address this to Accor customer service?
the points were probably removed automatically before the new stay was credited to your account
Originally Posted by laner
Yes I contacted them yesterday using the online form, and am waiting for a reply. Will update once I hear back.
Update: heard back from customer service today and the points have been returned to my account. I think you are correct, the expiry date hit before the new stay was credited, and it had to be manually reversed.
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Old Mar 14, 2023, 12:22 pm
  #742  
siw
 
Join Date: Feb 2017
Location: SE England
Programs: AF-KL Platinum, ALL Platinum
Posts: 785
Extra Status Night?
ALL Platinum member and had a 2 night stay at a London Novotel last weekend. The Reward Points, Status Points and Status Nights just posted to my account - all good. Oddly, I have been give 1 extra Status Night with the line-entry of 'Flying Blue - Miles + Points - Bonus 1er stay'. My Flying Blue and ALL account were linked 2 years ago and I have not flown since last year, so it cannot be related to that.

It's a welcome extra Status Night, but why did I get it? Can anyone shed some light on this? Thanks.
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Old Mar 14, 2023, 12:58 pm
  #743  
 
Join Date: Nov 2022
Location: Toronto
Programs: Aeroplan, Accor, VIA Prfrence
Posts: 43
Ah must be that, I tried with a Canadian Amex.
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Old Mar 14, 2023, 5:19 pm
  #744  
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Accor 25+ Badge
 
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 22,061
Originally Posted by siw
ALL Platinum member and had a 2 night stay at a London Novotel last weekend. The Reward Points, Status Points and Status Nights just posted to my account - all good. Oddly, I have been give 1 extra Status Night with the line-entry of 'Flying Blue - Miles + Points - Bonus 1er stay'. My Flying Blue and ALL account were linked 2 years ago and I have not flown since last year, so it cannot be related to that.

It's a welcome extra Status Night, but why did I get it? Can anyone shed some light on this? Thanks.
I have been also credited twice 1 extra status night at 2 close but different dates. Same wording as you. The 2 dates match with some Accor stays. For flights, I fly AF all the time and flights also match the dates.
No idea why. Glitch ?
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Old Mar 15, 2023, 2:17 am
  #745  
Accor Contributor Badge
 
Join Date: Jul 2014
Location: Saint Brieuc
Programs: HHonors, Accorhotel Platinium, Nordic Choice Platinium
Posts: 969
Originally Posted by siw
ALL Platinum member and had a 2 night stay at a London Novotel last weekend. The Reward Points, Status Points and Status Nights just posted to my account - all good. Oddly, I have been give 1 extra Status Night with the line-entry of 'Flying Blue - Miles + Points - Bonus 1er stay'. My Flying Blue and ALL account were linked 2 years ago and I have not flown since last year, so it cannot be related to that.

It's a welcome extra Status Night, but why did I get it? Can anyone shed some light on this? Thanks.
Same for me
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Old Mar 15, 2023, 11:45 am
  #746  
siw
 
Join Date: Feb 2017
Location: SE England
Programs: AF-KL Platinum, ALL Platinum
Posts: 785
Originally Posted by Goldorak
I have been also credited twice 1 extra status night at 2 close but different dates. Same wording as you. The 2 dates match with some Accor stays. For flights, I fly AF all the time and flights also match the dates.
No idea why. Glitch ?
Do you think it will be redacted?
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Old Mar 15, 2023, 5:58 pm
  #747  
FlyerTalk Evangelist
Accor 25+ Badge
 
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 22,061
Originally Posted by siw
Do you think it will be redacted?
possible.
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Old Mar 20, 2023, 7:09 am
  #748  
siw
 
Join Date: Feb 2017
Location: SE England
Programs: AF-KL Platinum, ALL Platinum
Posts: 785
Originally Posted by Goldorak
possible.
My total Status Nights value has been reduced by 1 after a few days but the Flying Blue line entry remains - needs fixing.
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Old Mar 23, 2023, 8:14 am
  #749  
FlyerTalk Evangelist
Accor 25+ Badge
 
Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 22,061
Originally Posted by Goldorak
I have been also credited twice 1 extra status night at 2 close but different dates. Same wording as you. The 2 dates match with some Accor stays. For flights, I fly AF all the time and flights also match the dates.
No idea why. Glitch ?
Originally Posted by siw
My total Status Nights value has been reduced by 1 after a few days but the Flying Blue line entry remains - needs fixing.
all deleted for me (line entries and status nights). It was definitely a glitch.
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Old Apr 6, 2023, 2:09 pm
  #750  
 
Join Date: Feb 2022
Location: LAX
Programs: UA
Posts: 1,560
If I am making a booking for multiple rooms, which status benefits apply to all the rooms and which ones apply only to my room? I am a plat and none of the others have status.
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