Jul 18, 2023, 2:25 pm
Last edit by: gdoubleu
Sections in this WikiPost
Last Revision Date: November 29th 2023
Updates
Introduction
Welcome to Accor's Best Price Guarantee ("BPG") policy, one of the industry's most generous price matching and discount policies!
I have had dozens of Accor bookings price-matched successfully across many brands, and of course a few of them being denied. I wanted to write about my experience as it could be quite frustrating and time consuming to get it right, read on!
What is the Accor BPG?
The Accor BPG allows you:
- to have your Accor.com rate price matched after sighting of a cheaper rate on a third-party website
- AND to receive either a 10 or 25% discount on the third-party rate (see Discount Rate)
All of that under certain conditions.
You can read the full Accor BPG terms in English at: https://all.accor.com/information/be...tions.en.shtml
Brands Eligible for the BPG
Per Article 2 of the BPG:
"The hotels covered by “Best Price Guarantee” are as follows:
All hotels in the Accor Group (Fairmont, Raffles, Swissôtel, Sofitel, So Sofitel, Sofitel Legend, Pullman, MGallery, Mövenpick, Grand Mercure, The Sebel, Novotel, Novotel Suites, Mercure, Adagio, Adagio Access, Jo&Joe, Ibis, Ibis Styles, Ibis budget, HotelF1, hôtels Orbis, 21C Museum Hotel, Orient Express), and hotels of certain partners (i.e. Mama Shelter, Hypark by Adagio)"
The following are not eligible for "Best Price Guarantee": 25Hours, Angsana, ArtSeries, BanyanTree, BreakFree, Cassia, Delano, Dhawa, Elan, Greet, Hanting, Hi inn, Hyde, Ji, Mantis, Mantra, Manxin, Mondrian, Onefinestay, PepperS, Rixos, Sbe, SLS, Starway, The House Of Originals, Tribe.
“Best Price Guarantee” does not apply to hotels in the Macao special administrative region."
Note that Banyan Tree maintains its own 20% price matching guarantee that's available at https://www.banyantree.com/best-price-guarantee
Learn more on the Banyan Tree Price matching at Banyan Tree Best Price Guarantee
Discount Rate
The discount rate is 25% for all properties included in the Brand Eligibible, except for Fairmont, Raffles and Swissôtel, which attract a 10% discount.
Data Points: third-Party Sites known to work for the BPG
I had claims approved for the following sites:
BPG 101
For your BPG claim to be accepted, the BPG Article 1.1 states that matched property on the third-party site needs to be "for the same hotel, for the same date(s), the same length of stay, at the same rate conditions (i.e. refundable or non-refundable, prepayment and deposit requirements, room only or with breakfast included, booking cancellation and change condition), the same type of room (identical category, size, beds, view or location) and the same number of people in the room"
Accor's Customer Service pays great attention to the conditions attached to your third-party booking, down the to the actual time (not just only the date) of the cancellation policy (e.g.: your claim may not be approved if the cancellation policy says September 28th, 18:00 on Accor.com and September 28th, 17:59 on the third-party website). Occupancy is also often overlooked. Even if for some region, the occupancy on your booking does not impact the room pricing, the occupancy needs to match, in writing, between your Accor.com booking and your third-party price.
BPG Process
To lodge a claim, you need to submit screenshots of a third-party booking site, that has the same room for the same dates (and other conditions, see BPG 101), at a lower price. These screenshots will need to who clearly the URL of the third-party site, as well as the time when they were taken. There is a 24-hour grace period between your Accor.com booking and the sighting of the cheaper rate on the third-party website.
Once submitted, your claim has a claim number (which is just a Customer Service ticket number), which you receive by email. Accor Customer Service then follows up to let you know of the status of your claim. There is no guaranteed time as to when Customer Service is due to get back to you.
If your claim is approved, Customer Service generally lets you know. They inform you they have requested the price-matched property to update your booking rate. Once the property does that, you receive an email with the subject: "Modification of your reservation <Name of Property> <Booking ID>" with the details of the new rate.
The application of the new rate usually follows the following rules:
Q&A
Beware: Accor Customer Service
I encountered countless time when Customer Service was negligent when process BPG claims:
- Rates from the third-party website are misread ("naked room rate" vs total amount, currency...)
- Customer Service tends to apply a blanket 10% discount on bookings (ignoring that most brands attract a 25% discount)
Some other times, the property would play some tactics:
- I had one property tell me that I could have booked a cheaper rate on Accor.com (but that was still higher than the third-party rate), effectively reneging the application of the BPG Claim (I did not push further).
- I had one property crediting a rate difference post-checkout via Accor points.
Tips & Tricks
BPG Claim Sweet Spots
There are several brand sweet spots for BPG claim should you want to optimize, they all receive a 25% discount over your third-party sighting:
Common Pitfalls
I am able to reach a 95% success rate with my BPG, and this is my checklist:
Things I have not tried
Banyan Tree Best Price Guarantee
Banyan Tree properties is not included into Accor's Best Price Guarantee, that means you cannot submit a claim for a BPG from Accor.com, following you booking a Banyan Tree property on accor.com. That being said, Banyan Tree has its own BPG for when you book on banyantree.com. There are few caveats though:
Last Revision Date: November 29th 2023
- Updates
- Introduction
- What is the BPG?
- Brands Eligible for the BPG
- Discount Rate
- Data Points: third-Party Sites known to work for the BPG
- BPG 101
- BPG Process
- Q&A
- Beware: Accor Customer Service
- Tips & Tricks
- BPG Claim Sweet Spots
- Common Pitfalls
- Things I have not tried
- Banyan Tree Best Price Guarantee
Updates
- 202404 Update: Accor Customer Care seems to process BPG claims switfly, usually within 24 hours!
- 20231129 Update: The BPG form now has a checklist for your to ensure you have cross checked information.
- 20231110 Update:
- Looks like Accor Customer Service has rolled out a more "hands off" posture to making sure BPG's (when approved) are reflected. The language is now like: "The BPG was approved, the follow up with the hotel, contact..."
- Properties in Macau are not part of the BPG program anymore
Introduction
Welcome to Accor's Best Price Guarantee ("BPG") policy, one of the industry's most generous price matching and discount policies!
I have had dozens of Accor bookings price-matched successfully across many brands, and of course a few of them being denied. I wanted to write about my experience as it could be quite frustrating and time consuming to get it right, read on!
What is the Accor BPG?
The Accor BPG allows you:
- to have your Accor.com rate price matched after sighting of a cheaper rate on a third-party website
- AND to receive either a 10 or 25% discount on the third-party rate (see Discount Rate)
All of that under certain conditions.
You can read the full Accor BPG terms in English at: https://all.accor.com/information/be...tions.en.shtml
Brands Eligible for the BPG
Per Article 2 of the BPG:
"The hotels covered by “Best Price Guarantee” are as follows:
All hotels in the Accor Group (Fairmont, Raffles, Swissôtel, Sofitel, So Sofitel, Sofitel Legend, Pullman, MGallery, Mövenpick, Grand Mercure, The Sebel, Novotel, Novotel Suites, Mercure, Adagio, Adagio Access, Jo&Joe, Ibis, Ibis Styles, Ibis budget, HotelF1, hôtels Orbis, 21C Museum Hotel, Orient Express), and hotels of certain partners (i.e. Mama Shelter, Hypark by Adagio)"
The following are not eligible for "Best Price Guarantee": 25Hours, Angsana, ArtSeries, BanyanTree, BreakFree, Cassia, Delano, Dhawa, Elan, Greet, Hanting, Hi inn, Hyde, Ji, Mantis, Mantra, Manxin, Mondrian, Onefinestay, PepperS, Rixos, Sbe, SLS, Starway, The House Of Originals, Tribe.
“Best Price Guarantee” does not apply to hotels in the Macao special administrative region."
Note that Banyan Tree maintains its own 20% price matching guarantee that's available at https://www.banyantree.com/best-price-guarantee
Learn more on the Banyan Tree Price matching at Banyan Tree Best Price Guarantee
Discount Rate
The discount rate is 25% for all properties included in the Brand Eligibible, except for Fairmont, Raffles and Swissôtel, which attract a 10% discount.
Data Points: third-Party Sites known to work for the BPG
I had claims approved for the following sites:
BPG 101
For your BPG claim to be accepted, the BPG Article 1.1 states that matched property on the third-party site needs to be "for the same hotel, for the same date(s), the same length of stay, at the same rate conditions (i.e. refundable or non-refundable, prepayment and deposit requirements, room only or with breakfast included, booking cancellation and change condition), the same type of room (identical category, size, beds, view or location) and the same number of people in the room"
Accor's Customer Service pays great attention to the conditions attached to your third-party booking, down the to the actual time (not just only the date) of the cancellation policy (e.g.: your claim may not be approved if the cancellation policy says September 28th, 18:00 on Accor.com and September 28th, 17:59 on the third-party website). Occupancy is also often overlooked. Even if for some region, the occupancy on your booking does not impact the room pricing, the occupancy needs to match, in writing, between your Accor.com booking and your third-party price.
BPG Process
To lodge a claim, you need to submit screenshots of a third-party booking site, that has the same room for the same dates (and other conditions, see BPG 101), at a lower price. These screenshots will need to who clearly the URL of the third-party site, as well as the time when they were taken. There is a 24-hour grace period between your Accor.com booking and the sighting of the cheaper rate on the third-party website.
Once submitted, your claim has a claim number (which is just a Customer Service ticket number), which you receive by email. Accor Customer Service then follows up to let you know of the status of your claim. There is no guaranteed time as to when Customer Service is due to get back to you.
If your claim is approved, Customer Service generally lets you know. They inform you they have requested the price-matched property to update your booking rate. Once the property does that, you receive an email with the subject: "Modification of your reservation <Name of Property> <Booking ID>" with the details of the new rate.
The application of the new rate usually follows the following rules:
- The discount (either 10 or 25%, see Discount Rate) is applied on the "naked room rate", that is the rate free of government taxes, resort fee, "taxe de sejour", etc... Taxes are then applied on the discounted rate per the tax requirements in each country/region/location.
- After applying the discount on your booking rate, the Property usually linearize the rate over the days on your booking so that the same rate will apply to all the nights in your stay even if the rate fluctuated in your original booking.
Q&A
- Can I use the BPG if I have an Accor traveler card (e.g.: ALL PLUS Voyageur)? The BPG applies to ALL PLUS Voyageur Card holders, provided the third-party rate complies with the BPG requirements (See BPG 101). Given the discounts you may already benefit from with ALL PLUS, the chance of finding a third-party rate is slimmer, but not nonexistent. It may make economic sense to submit a BPG claim using "just" the Accor member rate.
- Until when can I submit a BPG Claim? Per Article 4.2, "requests must be submitted within 24 hours following confirmation of the Eligible Booking [Accor.com booking] and no later than 48 hours before the planned arrival at the hotel.". "48 hours" here means that you can lodge a claim until 23:59 two days before your check-in date.
- What happens if my BPG Claim is not processed prior to my stay starting? Should you have lodged on time and your BPG came to be approved after your stay has started, Customer Service will be in touch to organize a refund via the Property where you stayed (and paid full price)
- What can I do if my claim is not answered within 2 weeks? You can:
- Resubmit the same claim mentioning the Claim # of the original claim with the original documents
- Send an email to [email protected] or [email protected] – they will sometimes create a new claim on your behalf or influence the original one
- Send an email to [email protected] – Since 2023, these are the folks that Customer Service escalates claims to
- I can't lodge a BPG Claim, my browser show a red banner when I submit one, what should I do? Lodge your BPG again in an Incognito or private browser window, that will fix it.
- What if my claim isn't responded to by the time I check out? This is last resort, but I advise you lodge a chargeback with your credit card company. I had success doing that.
Beware: Accor Customer Service
I encountered countless time when Customer Service was negligent when process BPG claims:
- Rates from the third-party website are misread ("naked room rate" vs total amount, currency...)
- Customer Service tends to apply a blanket 10% discount on bookings (ignoring that most brands attract a 25% discount)
Some other times, the property would play some tactics:
- I had one property tell me that I could have booked a cheaper rate on Accor.com (but that was still higher than the third-party rate), effectively reneging the application of the BPG Claim (I did not push further).
- I had one property crediting a rate difference post-checkout via Accor points.
Tips & Tricks
- If a claim has not been answered promptly (within 7 days), Accor Customer Service sometimes issues 2,000 Reward points. I keep asking every time this happens, and this is not always granted, but you can try.
- If you have an Accor Traveler Card (e.g.: ALL PLUS Voyageur), to increase your chances of finding a lower rate, you can book the regular Accor member rate on Accor.com by signing out from your Accor account on the room selection page. The booking will still be attached to your Accor.com account (same email) AND you will receive the benefits attached to your status.
- For your screenshots, make sure that a time shows. I always make sure that time shows in the menu bar of my OS, along with the timezone.
- Using Skyscanner.com has greatly reduced the time for me to do searches.
- I was able to get a BPG claim approved for a rate showing as "Complimentary Breakfast on Weekends" which is provided by the Accor status, but could be ground for rejection.
BPG Claim Sweet Spots
There are several brand sweet spots for BPG claim should you want to optimize, they all receive a 25% discount over your third-party sighting:
- Sofitel
- So Sofitel
- Pullman
Common Pitfalls
I am able to reach a 95% success rate with my BPG, and this is my checklist:
- Room type: are the room types strictly equivalent? Beware of the small variation in room type names (like street view, vs park view). Twin beds room or King bed room are two different types in the eyes of the BPG
- Room rate: the room rate, that is the price of your booking exclusive of any government/local/resort taxes needs is what gets compared for the claim. Accor sometimes calculates taxes differently from third-parties (go figure!) and third-parties are also sometimes not including some taxes into the displayed price.
- Occupancy: when you make a booking on Accor.com, you specify an occupancy (i.e.: the number of people who will stay in the room). That occupancy needs to show the same amount of adults on the third-party sighting.
- Booking currency: make sure you are comparing stays with the same currencies. I submitted USD vs AUD (Australia Dollar) claims by mistake, leading to rejection.
- Cancellation Policy Penalty: for when you compare cancellable bookings, the Accor BPG will apply all the way to the penalty. If Accor.com says the penalty for cancelling after a certain day/time is 1 night, the 3rd-party needs to have the same penalty.
Things I have not tried
- Submitting a BPG for a Suite Night ("SN") booking
Banyan Tree Best Price Guarantee
Banyan Tree properties is not included into Accor's Best Price Guarantee, that means you cannot submit a claim for a BPG from Accor.com, following you booking a Banyan Tree property on accor.com. That being said, Banyan Tree has its own BPG for when you book on banyantree.com. There are few caveats though:
- Banyan Tree BPG policy starts as soon as you find a lower rate (same room, same cancellation policy...). That means findings a rate that's lower by just $1 (or the local currency equivalent) will trigger the policy
- Banyan Tree, when applying the policy, will shave off 20% off your rate, but will wave all Accor benefits should you be in an Accor tier. They may or may not let you know. You will also not be allows to earn/burn points from when the policy is applied.
Accor/ ALL: experiences with best price guarantee
Nov 11, 2019, 11:47 am
#316
Join Date: Jul 2018
Location: Italy
Programs: Accor Gold, Marriott Titanium, IHG Diamond , Amex Platinum
Posts: 1,484
Been refused again with a curt "room type is different".
Here is the room description from my Accor reservation:
"rooms with private terrace or balcony"
Compare, room description from cheaper reservation site:
"Double or twin room with balcony/terrace".
Is this even legal? Because it stinks.
Here is the room description from my Accor reservation:
"rooms with private terrace or balcony"
Compare, room description from cheaper reservation site:
"Double or twin room with balcony/terrace".
Is this even legal? Because it stinks.
I don’t think it can be considered not legal ...it’s something about a T&C ...
for me is one of the reason why I’m saying bye bye to Accor. Unacceptable to be teased as customer
Jan 13, 2020, 12:54 pm
#318
Join Date: Apr 2019
Posts: 115
I think there are so many inclusions in LE rates that you would not find an identical package rate to compare to at Accor, but if the LE package is less than the prepaid room rate at Accor, might be worth a shot? And I'd be keen to hear the outcome...
Jan 15, 2020, 5:03 pm
#319
Join Date: Oct 2016
Programs: Accor, Qantas Frequent Flyer, Virgin Velocity
Posts: 570
It looks like the BRG is now up to a 25% price guarantee, except at Raffles, Fairmont and Swissotel, which is still 10% off.
https://all.accor.com/best-price-gua...index.en.shtml
https://all.accor.com/best-price-gua...index.en.shtml
Jan 18, 2020, 5:55 pm
#320
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,843
Significant improvement. If they were quicker in responding I would probably try non-refundable BRGs more often because many times by the time they process the claim, the low rate is gone. But at least it will give me a greater incentive to try flexible BRGs than in the past.
Jan 30, 2020, 9:46 am
#321
Join Date: Aug 2019
Programs: none
Posts: 56
First time using Novotel Hotel and has a positive experience. Booked directly with Novotel les Halles Paris website and asked for price match from hotels.com. Based on the above comments, I decided to submit the guarantee price match form online as well as sent the hotel an email with my screen shots. Within 2 days, I received an email from the hotel confirming that they would be able to price match for me. Within 4 days, I also received an email from the online form stating that they would price match as well. Saved about $500.
May 6, 2020, 1:51 am
#322
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,843
I have not had much success with Accor BRG in the past mostly because they are so slow to respond that after several days, a deal on a third party website might be gone. However my interest in using BRG is higher now that it's 25% off not 10% off, so I gave it another try and I rolled the dice on a pre-paid reservation. Barely a couple of hours after I filed the claim, I received a response from Accor informing me that they would forward the information to the hotel, and less than 24 hours later I got approval of my BRG claim. I guess covid has wiped out any backlog of such requests and they work much better now!
Last edited by escape4; May 6, 2020 at 5:06 am
May 6, 2020, 5:04 am
#323
Join Date: Mar 2017
Location: Spain
Programs: ALL Plat, HH Gold, Marriott GE
Posts: 1,142
I have not had much success with Accor BRG in the past mostly because they are so slow to respond that after several days, a deal on a third party website might be gone. However my interest in using BRG is higher now that it's 25% off not 10% off, so I gave it another try and I rolled the dice on a pre-paid reservation. Barely a couple of hours after I filed the claim, I received a response from Accor informing me that they would forward the information to the hotel, and less than 24 hours later I got approval of my BRG claim. I guess covid has wiped out any backlog of this requests and they work much better now!
Safe Travel.
Jun 22, 2020, 9:07 am
#324
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,843
I have seen my fair share of poor excuses for refusing BRGs, most of them by Hilton, and some by Marriott. But I just got one from Accor which is pretty bad though. My BRG claim was refused because my screen shot did not show the time and date it was taken so it did not prove it was in the last 24 hours!? This is a first for me, from any hotel chain.
I went online, and lo and behold the rate on the third party website was still there, unchanged. Either the agent never bothered looking, or looked and saw it was a valid claim so they pulled a ridiculous reason out of their hat to refuse the claim.
Accor is quicker than before in responding to BRG claims so it's a step forward and I had an approval not long ago, but overall I remain unimpressed and there is still a lot of room for improvement.
I went online, and lo and behold the rate on the third party website was still there, unchanged. Either the agent never bothered looking, or looked and saw it was a valid claim so they pulled a ridiculous reason out of their hat to refuse the claim.
Accor is quicker than before in responding to BRG claims so it's a step forward and I had an approval not long ago, but overall I remain unimpressed and there is still a lot of room for improvement.
Aug 19, 2020, 7:07 am
#325
Join Date: Jul 2005
Location: UK
Programs: BAEC GGL/Gold, Flying Blue Silver, All Accor Gold, Hilton Honours Diamond,
Posts: 528
Todays refusal email for CS to a BRG claim:
"Unfortunately the best price guarantee does not apply to your reservation because as the screenshot shows the price offered by hotels.com is 10 % cheaper due to the fact that they offer an additional discount on whichpoints can be earned and redeemed. Therefore I can not qualify your request for the best price guarantee."
Identical room, identical cancellation policy, identical payment at the hotel rather than on reservation. The only difference is the cheaper hotels.com rate attracts hotels.com points whereas the more expensive Accor.com rate only earns Accor points.
The refusal was quick, within the hour so at least I can cancel the Accor rate and book the cheaper hotels.com rate.
"Unfortunately the best price guarantee does not apply to your reservation because as the screenshot shows the price offered by hotels.com is 10 % cheaper due to the fact that they offer an additional discount on whichpoints can be earned and redeemed. Therefore I can not qualify your request for the best price guarantee."
Identical room, identical cancellation policy, identical payment at the hotel rather than on reservation. The only difference is the cheaper hotels.com rate attracts hotels.com points whereas the more expensive Accor.com rate only earns Accor points.
The refusal was quick, within the hour so at least I can cancel the Accor rate and book the cheaper hotels.com rate.
Aug 21, 2020, 12:53 am
#326
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,843
"Unfortunately the best price guarantee does not apply to your reservation because as the screenshot shows the price offered by hotels.com is 10 % cheaper due to the fact that they offer an additional discount on whichpoints can be earned and redeemed. "
Aug 21, 2020, 12:05 pm
#327
Join Date: Jul 2005
Location: UK
Programs: BAEC GGL/Gold, Flying Blue Silver, All Accor Gold, Hilton Honours Diamond,
Posts: 528
I can only fathom that Accor class it as a "membership" rate and therefore under the BRG T & C's they have a get out. I'm not a "hotels.com member" and the rate can be seen publicly but the rate does require you to register as a hotel.com user with a ID and password, which is free and then your hotel.com account earns points after your stay. Does seem Accor are going to extremes to avoid successful BRG claims.
Aug 22, 2020, 2:53 am
#328
Join Date: Dec 2013
Location: Homeless
Programs: Hyatt Glob; Hilton Dia; Marriott AMB; Accor Dia; IHG Dia Amb; GHA Tit
Posts: 4,843
I can only fathom that Accor class it as a "membership" rate and therefore under the BRG T & C's they have a get out. I'm not a "hotels.com member" and the rate can be seen publicly but the rate does require you to register as a hotel.com user with a ID and password, which is free and then your hotel.com account earns points after your stay. Does seem Accor are going to extremes to avoid successful BRG claims.
Oct 15, 2020, 3:53 pm
#329
Join Date: Sep 2005
Location: Flying out of CHI-MSP-CWA
Programs: UA, PC Plat
Posts: 1,036
Any recent experiences? I booked a Sofitel for one week in December, and it was on Priceline for considerably less for the identical room on a non-refundable, prepaid rate. I took multiple Screenshots, and received back a message stating "I confirm we are processing your best price guaranteed request, as soon as we get a confirmation form hotel we will contact you back." It was several days ago. How long should I expect to wait for word?
Update: After 10 days, they denied the request as they were unable to verify the price was available on Priceline. Seriously-after 10 days, no, it wasn't. After 10 days a lot of hotel pricing has changed, so that is BS. Recommendations on how to escalate? My screenshots have the time and date on them.
Update: After 10 days, they denied the request as they were unable to verify the price was available on Priceline. Seriously-after 10 days, no, it wasn't. After 10 days a lot of hotel pricing has changed, so that is BS. Recommendations on how to escalate? My screenshots have the time and date on them.
Last edited by IrishRed; Oct 21, 2020 at 12:31 pm Reason: Update
May 12, 2021, 3:16 pm
#330
Join Date: May 2021
Posts: 2
BPG All Accor
Hi all, need your help!!
I’ve been reading all the thread since 2012! I’ve personally tried Accor’s BPG 3 times and my requests were always refused with ridiculous excuses such as “your booking with All Accor is free cancelation until 6pm while the one with third-party is until 3pm”. I find it very stupid but most of time I get the price alignement done done by contacting directly the hotel.
This is where all the story begins. My wife and I are planning our next holidays in October, after choosing 1 of Accor’s hotel we’ve started looking at price comparator and found out a third party selling exactly the same room with exactly the same conditions of cancelation, half board etc at 45% cheaper of the price offered on Accor website (the difference is approximately +3,000€ for 5 nights). I’ve been going back and forth with BPG and directly with the hotel for them to align and offer the same fare - they are totally refusing. So I’ve decided to book the fully flexible fare on the third-party website for 45% cheaper and waited to see any reaction from the hotel. They later confirmed that the booking through the third party was well received by the hotel, as well as all the details about conditions, breakfast and half board etc. But still they wouldn’t want to offer a direct booking at the same conditions/price.
You obviously wanted to book directly with the hotel because of the Accor miles and the benefits as Platinum (room upgrade etc).
I’ve got a call few days ago with the CRO of the hotel who apologized for all the inconvenience and the back and forth and offered me a booking at 10% more expensive then the one I had on the third party. I’ve accepted the offer, canceled my booking on the third party website (on their request), and got my new confirmation with a direct booking with hotel. I got informed few hours later from the sales manager that all “Best Price Guaranteed” rates would not allow me to collect any Accor miles.
Very disappointed to hear that only after my booking was confirmed and the third-party booking canceled. They haven’t informed me while I’ve been very honest with the hotel and told them exactly the reasons why I was ready still to pay +10% of the price I got but booking directly with the hotel.
I’ve been looking on the web and couldn’t find anything about collecting Accor miles with Best Price Guaranteed rate. I’ve also been through all the BPG conditions and didn’t find any mention about it. It’s a little surprising considering that all booking made on All Accor website or directly with the hotel are subject to earning All Accor points.
Looking forward to hearing your feedback! Thank you!
I’ve been reading all the thread since 2012! I’ve personally tried Accor’s BPG 3 times and my requests were always refused with ridiculous excuses such as “your booking with All Accor is free cancelation until 6pm while the one with third-party is until 3pm”. I find it very stupid but most of time I get the price alignement done done by contacting directly the hotel.
This is where all the story begins. My wife and I are planning our next holidays in October, after choosing 1 of Accor’s hotel we’ve started looking at price comparator and found out a third party selling exactly the same room with exactly the same conditions of cancelation, half board etc at 45% cheaper of the price offered on Accor website (the difference is approximately +3,000€ for 5 nights). I’ve been going back and forth with BPG and directly with the hotel for them to align and offer the same fare - they are totally refusing. So I’ve decided to book the fully flexible fare on the third-party website for 45% cheaper and waited to see any reaction from the hotel. They later confirmed that the booking through the third party was well received by the hotel, as well as all the details about conditions, breakfast and half board etc. But still they wouldn’t want to offer a direct booking at the same conditions/price.
You obviously wanted to book directly with the hotel because of the Accor miles and the benefits as Platinum (room upgrade etc).
I’ve got a call few days ago with the CRO of the hotel who apologized for all the inconvenience and the back and forth and offered me a booking at 10% more expensive then the one I had on the third party. I’ve accepted the offer, canceled my booking on the third party website (on their request), and got my new confirmation with a direct booking with hotel. I got informed few hours later from the sales manager that all “Best Price Guaranteed” rates would not allow me to collect any Accor miles.
Very disappointed to hear that only after my booking was confirmed and the third-party booking canceled. They haven’t informed me while I’ve been very honest with the hotel and told them exactly the reasons why I was ready still to pay +10% of the price I got but booking directly with the hotel.
I’ve been looking on the web and couldn’t find anything about collecting Accor miles with Best Price Guaranteed rate. I’ve also been through all the BPG conditions and didn’t find any mention about it. It’s a little surprising considering that all booking made on All Accor website or directly with the hotel are subject to earning All Accor points.
Looking forward to hearing your feedback! Thank you!