I have not had much success with Accor BRG in the past mostly because they are so slow to respond that after several days, a deal on a third party website might be gone. However my interest in using BRG is higher now that it's 25% off not 10% off, so I gave it another try and I rolled the dice on a pre-paid reservation. Barely a couple of hours after I filed the claim, I received a response from Accor informing me that they would forward the information to the hotel, and less than 24 hours later I got approval of my BRG claim. I guess covid has wiped out any backlog of such requests and they work much better now!
Last edited by escape4; May 6, 2020 at 5:06 am