Originally Posted by
Joliment
Been refused again with a curt "room type is different".
Here is the room description from my Accor reservation:
"rooms with private terrace or balcony"
Compare, room description from cheaper reservation site:
"Double or twin room with balcony/terrace".
Is this even legal? Because it stinks.
I think the rooms description are made different on purpose, between Accor website and OTAs websites, to avoid BRG claims.
I don’t think it can be considered not legal ...it’s something about a T&C ...
for me is one of the reason why I’m saying bye bye to Accor. Unacceptable to be teased as customer