Welcome to the Accor ALL (Accor Live Limitless) forum and the FAQ “Sticky”.
The purpose of the forum is to discuss Accor hotels and the corresponding ALL loyalty programme. (ALL replaces the previous Le Club Accorhotels programme.)
Please read this first as many questions might be answered here. Of course, as with any other loyalty programme, ALL is evolving and things might change at short notice so this sticky is a work in progress.
If starting a thread, please check for existing threads on the same topic - there is a "Search this forum" box at the top of every page. The search function isn't perfect, but this simple courtesy improves the forum for everyone.
In addition, a couple of ALL forum house rules in addition to the standard Flyertalk
Rules :
- Don't post complete email addresses as it attracts spam robots to FT
- The naming of staff (first name and surname) except management is not allowed
-
We are are now fortunate to have regular contributions from Accor, the Accorhotels Concierge. Feel free to send her a PM but remember that her assistance is a kindness and not a right. For details what she can help with and what not please see: http://www.flyertalk.com/forum/accor...manifesto.html
- Sometimes people write silly things; this doesn't mean you need to respond. Don't feed the trolls.
New to Flyertalk?
If you are new to Flyertalk please also consult the
Information Desk which has loads of New Member Q&As and cross programme Award Travel Advice.
starflyergold
Accor ALL Forum Moderator
Accor
Accor is one of the largest hotel groups in the world and encompasses the following hotel chains:
* Not all Accor hotels participate in ALL (pardon the pun). For a complete list of exclusions check here:
https://all.accor.com/gb/loyalty-pro...xception.shtml
The hotels can be booked through the main or the respective brand websites.
All in all, Accor operate more than 4,900 hotels in 110 countries.
Accor own the spa business Accor Thalassa.
Accor ALL
ALL is the loyalty programme for most Accor hotels and has been in operation (under the A|Club and Le Club Accorhotels names) since the autumn of 2008. Previously Accor operated a Sofitel only programme called Sofitel Privilege.
The website for the programme is
https://all.accor.com/loyalty-progra...index.en.shtml
The Accor Hotels app is available here:
https://all.accor.com/gb/mobile/mobile-app.shtml
The programme terms & conditions can be found here. Please note this guide is only an illustration of the programme. The T&Cs are the final word on ALL.
Sign up
You can sign up at the reception of any participating hotel or online.
Earning points
Hotels
You get 25 points at classic status level for every 10 euro spent at most hotels.
You get 12.5 point at classic level for every 10 euro spent at Mama Shelter, Ibis and Ibis styles, Breakfree
You get 10 point at classic status level for every 10 euro spent at adagio, adagio original, Peppers, Art, Mantra
You get 5 points for for every 10 euro spent at adagio access, Jo&Joe, Greet
Elite status customers earn more:
Non-euro bills will be converted by hotel's official exchange rate.
Points are awarded on the net hotel rate (taxes do not earn points).
You can calculate how many points you will earn at each brand and status level here:
https://all.accor.com/loyalty-progra...index.en.shtml
Eligible rates and expenditure
You will only earn points for bookings either made online at all.accor.com or the respective chain’s website or direct with the hotel but not for prepaid rates made through travel agents or consolidator websites such as Expedia, Priceline etc.
Extra services such as hotel restaurant, bar, room service etc also earn points. Make sure to charge them to your final room bill. If settled directly they will not earn.
Some hotel restaurants in selected markets let you earn rewards points without staying at the hotel. You need to have a credit/debit card registered in the app for this to work. Details:
https://www.flyertalk.com/forum/acco...ight-stay.html
Some services such as parking, business centre services, high-speed Internet access, in-store purchases, spa products and services, hairdresser or barber, beauty parlour, and golf green fees do not earn points.
Points will only be credited for a maximum of 30 day continuous stays.
Reward points and status points
Starting in 2017 there will be two type of points:
reward points which you can redeem for free hotel nights or transfer to other loyalty programmes (airlines etc) and status points.
Status points are awarded on your hotel expenditure
only (other rewards points such as bonus points do not count) and are the basis for the status calculation.
La Dolce Vita - Orient Express Italy
La Dolce Vita travellers will earn a fixed number of points (both reward and status, as well as a status upgrade) to be earned according to their departure date and selected cabin. The website does not stipulate the exact rules at the moment but cites this example:
Marion booked a trip for 2 pax on La Dolce Vita’ website for 1-night Suite during the shoulder season:
As an ALL member, she will directly benefit from the following:
Accrues 20K reward points
Gains 10K status points
Gets upgraded to Platinum Status
Orient Express Sailing Yachts
As of 2026 Accor's Orient Express will also operate a sailing yacht. To date no details are available on ALL participation.
Meeting Organisers
- Meeting organisers can earn points by booking meeting rooms & guest rooms for an the event at Sofitel, Pullman, MGallery, Novotel and Mercure hotels - with the rate of €2 earning 1 ALL point
- Meeting organiser is not required to join the event
- Meeting organiser should state this in the meeting contract with the individual property
- In order to earn points on guest rooms a minimum of 7 rooms is required - they may be paid individually by the guests or by the meeting organizer
- Double dipping of points is possible (i.e. on rooms where the person staying in the room and the meeting organiser are ALL member)
- Meeting organizer may earn max. 100.000 points per year
- Excluded from earning points: Room extras (i.e. Internet, Minibar/Roomservice), Meeting room facilities (i.e. projector), Rooms not booked under the meeting group
Thalassa
You get 2 points for every euro spent at an Thalassa sea & spa Institute when staying at a Sofitel, Pullman, MGallery, Novotel or Mercure hotel and 1 point for every euro spent at an Thalassa sea & spa Institute when staying at Ibis or Allseasons.
La Collection
You can earn or redeem points at
La Collection, an online shop offering a variety of goods, including VIP experiences and hotel bedding to mention a few.
Earning partners
You can also earn reward points at the following Le Club Accorhotels partners:
https://all.accor.com/loyalty-progra...index.en.shtml
Missing points
While the crediting of points in theory should be automatic, this may not always the case. Make sure to keep a copy of your final invoice for all transactions at hotels and partners. Points can be retro-credited via the website. Missing points for hotels are usually credited then within 24h but partners tend to take longer. You can claim missing points 6 months after check out.
Points Expiry
ALL rewards points are valid for 12 months and will remain valid thereafter provided you have another earning transaction within 12 months. Status points expire on 31 December and a reset for the new membership year.
Spending your ALL points
Hotels
You can spend your points at any participating hotel.
During the booking process online you will be asked whether you wish to redeem points (most rates but not all). You can also redeem point at check out (if it is not a prepaid rate).
How many points do I need for a free night?
2,000 points give you a voucher/online credit worth 40EUR.
Example:
You booked a regular rate of € 250 for one night at the Sofitel Lisbon. You could redeem 12,000 points for € 240 and pay the rest of €10 in cash.
Partners
You can redeem your points with a variety of partners (car rental companies, airlines etc.). Details are here:
https://all.accor.com/loyalty-progra...index.en.shtml
Elite levels
ALL has four public elite levels:
silver, gold, platinum and diamond. The following are the official guidelines for elite levels. Your points and stays per year can be viewed on the website.
Silver
You will become silver member after staying 10 nights (that is nights, not stays) or earning 2,000 ALL status points during the calendar year.
Perks: 25% bonus reward points at hotels
Also:
- Free internet
- Late check out
- welcome drink
Gold
You will become gold member after staying 30 nights or earning 7,000 ALL status points during the calendar year.
Perks: 50% bonus reward points at hotels.
Also:
- Guaranteed room availability with 3 days notice (
see blackout dates)
- Room upgrade at check-in (depending on availability)
- Free internet
- Early
or Late check-out until 4:00 pm (upon request)
- welcome drink
Platinum
You will become platinum member after staying 60 nights or earning 14,000 ALL status points during the calendar year.
Perks: 75% bonus points at hotels;
Also:
- Guaranteed room availability with 2 days notice (
see blackout dates)
- Room upgrade at check-in (depending on availability)
- Free breakfast (at the moment only in the Asia-Pacific region)
- Free internet
- Access to lounge if existing (not to Fairmont Gold lounges)
- Early
and Late check-out until 4:00 pm (upon request)
- Upgrade to a suite for one night with the Suite Night Upgrade (you get two suite night upgrades (each upgrade is valid for
one night only)
- One Thalassa sea & spa Institute beauty & treatment product offered when staying at a Sofitel Thalassa sea & spa hotel
- A welcome gift for minimum 10-night stays at Adagio hotels, and late check-out (subject to availability)
Platinum members also have a dedicated help desk, which can handle only ALL queries. Despite what the website says
they cannot handle reservations. The number for the Platinum help desk is +33 1 56 20 29 29 (Monday to Saturdays 9 am – 6pm CET).
Diamond
You will become Diamond once you earned 26000 ALL status points.
The extra perks are somewhat limited and littered with exclusions. In the main you will get all of the above plus:
- Fairmont Gold Lounge access regardless of the room booked
- 100% bonus points at hotels
- Complimentary breakfast on weekends (worldwide, subject to exclusions)
- Four Dining & Spa Rewards worth €25 each
- Gift the person of your choice with Gold Status
Suite Night Upgrade (SNU)
On reaching or obtaining Platinum status, Members receive two (2) Suite Night Upgrades are credited to their account. When a Platinum Member has earned 18,000 Status Points, a third Suite Night Upgrade is then credited to the account.The Member receives an additional Suite Night Upgrade each time an additional 4,000 Status Points have been earned, for example, a fourth Suite Night Upgrade on reaching 22,000 Status Points, a fifth on reaching 26,000 Status Points and so on, up to a maximum of twelve (12) Suite Night Upgrades per calendar year.
Redeeming these can de done online. Not all rates are eligible. A suite can vary from junior to executive suite. Special suites (Presidential, VIP) are excluded. In some countries and brands SNUs are excluded. Incredibly this includes Accor's home country France. Full list of exclusions:
https://all.accor.com/loyalty-progra...pdf-snu.en.pdf
Elite bonus reward points vary by hotels chains, full details are available
here
General perks issues: Make sure to request upgrades and make sure you are handed your drinks vouchers. Experiences have shown that these are only offered reluctantly at some hotels. Upgrades are not always done automatically and may require gentle persuasion (though recent changes promised improvements and feedback here seems to indicate they are getting better).
Membership card
As of 2018 your card will only be available in your Accor app
.
Subscription cards
Accor have a range of subscription cards, aimed at different regions or types of travellers:
Club des Actionnaires
If you own 50 Accor shares you can register for the Accor shareholder club which provides you with a Gold card. Please also see the
master thread discussing this.
Miscellaneous
If you want to buy the Sofitel bed or other hotel accessories you can do so
here, ALL- Accor Live Limitless members earn 1 Reward Point for every euro spent..
A similar store is available for Novotel
products.
For those in the market for the new Ibis bed, you can buy it
here.
Last update: see below