Booked trip because of Dreamliner.... Dreamliner got swapped.
Dec 1, 2012, 7:42 pm
#1
Original Poster
Join Date: Mar 2004
Location: LAX IAH AMS
Programs: UA GS 1MM
Posts: 1,277
Booked trip because of Dreamliner.... Dreamliner got swapped.
My fiancé and I are currently on one of our crazy weekends.
IAH-EWR-SFO-IAH
Just landed in SFO And our scheduled 787 has suddenly been swapped for a 764 (I hope). UA 1718 this evening 12/1.
I paid forthe upgrade on this leg.... And the whole trip was based on the two 787 legs IAH-EWR & SFO-IAH.
If we take our seats in F in the 764, do we have any recourse?
IAH-EWR-SFO-IAH
Just landed in SFO And our scheduled 787 has suddenly been swapped for a 764 (I hope). UA 1718 this evening 12/1.
I paid forthe upgrade on this leg.... And the whole trip was based on the two 787 legs IAH-EWR & SFO-IAH.
If we take our seats in F in the 764, do we have any recourse?
Dec 1, 2012, 7:51 pm
#2
Join Date: Nov 2012
Posts: 19
Recourse for what?
You booked a ticket from point A to point B (or in your case, maybe from point A back to point A, with stops in B, C and D - seems incredibly foolish to me, but people do lots of things that I can't relate to).
There's no guarantee of a specific airplane. If they fail to get you from point A to - well, wherever you're trying to go - then in that case you do have a right to get them to provide what you booked - a trip to somewhere. But not on any specific airplane.
You booked a ticket from point A to point B (or in your case, maybe from point A back to point A, with stops in B, C and D - seems incredibly foolish to me, but people do lots of things that I can't relate to).
There's no guarantee of a specific airplane. If they fail to get you from point A to - well, wherever you're trying to go - then in that case you do have a right to get them to provide what you booked - a trip to somewhere. But not on any specific airplane.
Dec 1, 2012, 8:03 pm
#3
Join Date: Jan 2010
Location: CLE
Programs: UA,WN,AA,DL, B6
Posts: 4,174
The IAH-SFO leg is running over 2 hours late. I wounder what happened to the other 787. #3906 did the IAH-EWR-IAH leg. What happened to #3904.
UA knows some people are booking trips just to ride the 787. I think they should give you something least for the first few months of operation.
Now a year from now different story.
UA knows some people are booking trips just to ride the 787. I think they should give you something least for the first few months of operation.
Now a year from now different story.
Dec 1, 2012, 8:15 pm
#5
Moderator: Luxury Hotels and FlyerTalk Evangelist
Join Date: Sep 2002
Location: Palo Alto, California,USA
Posts: 17,871
The IAH-SFO leg is running over 2 hours late. I wounder what happened to the other 787. #3906 did the IAH-EWR-IAH leg. What happened to #3904.
UA knows some people are booking trips just to ride the 787. I think they should give you something least for the first few months of operation.
Now a year from now different story.
UA knows some people are booking trips just to ride the 787. I think they should give you something least for the first few months of operation.
Now a year from now different story.
Dec 1, 2012, 8:19 pm
#6
Join Date: Mar 2001
Location: IAH
Programs: UA 1K/*G
Posts: 2,397
Despite all the criticism and pessimism on the thread, the reality is that if you're swapped from a 788 to another aircraft, they will let you do a fee-free change to another routing, etc.
My IAH-AMS-BRU was changed to a 764 from a 788 and they were re-accommodate me on another routing, even with an upgrade to BF even though no R was available.
If it happens on the day of the flight and there's no real option, I don't think you're going to get cash compensation.
My IAH-AMS-BRU was changed to a 764 from a 788 and they were re-accommodate me on another routing, even with an upgrade to BF even though no R was available.
If it happens on the day of the flight and there's no real option, I don't think you're going to get cash compensation.
Dec 1, 2012, 8:34 pm
#8
FlyerTalk Evangelist
Join Date: May 2007
Location: Houston
Programs: UA Plat, Marriott Gold
Posts: 12,698
Despite all the criticism and pessimism on the thread, the reality is that if you're swapped from a 788 to another aircraft, they will let you do a fee-free change to another routing, etc.
My IAH-AMS-BRU was changed to a 764 from a 788 and they were re-accommodate me on another routing, even with an upgrade to BF even though no R was available.
If it happens on the day of the flight and there's no real option, I don't think you're going to get cash compensation.
My IAH-AMS-BRU was changed to a 764 from a 788 and they were re-accommodate me on another routing, even with an upgrade to BF even though no R was available.
If it happens on the day of the flight and there's no real option, I don't think you're going to get cash compensation.
Dec 1, 2012, 8:36 pm
#9
FlyerTalk Evangelist
Join Date: Feb 2007
Location: Los Angeles / Basel
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Posts: 26,952
Recourse for what?
You booked a ticket from point A to point B (or in your case, maybe from point A back to point A, with stops in B, C and D - seems incredibly foolish to me, but people do lots of things that I can't relate to).
There's no guarantee of a specific airplane. If they fail to get you from point A to - well, wherever you're trying to go - then in that case you do have a right to get them to provide what you booked - a trip to somewhere. But not on any specific airplane.
You booked a ticket from point A to point B (or in your case, maybe from point A back to point A, with stops in B, C and D - seems incredibly foolish to me, but people do lots of things that I can't relate to).
There's no guarantee of a specific airplane. If they fail to get you from point A to - well, wherever you're trying to go - then in that case you do have a right to get them to provide what you booked - a trip to somewhere. But not on any specific airplane.
Dec 1, 2012, 8:47 pm
#10
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Join Date: Sep 2003
Location: Honolulu Harbor
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Cancel? They're in SFO trying to get back Houston. They can change - but what to? A 764 is still going to be the best ride back to Houston from SFO (it looks like tomorrow's 787 might also be changed out) unless they can find alternate routing. But by now, the forward seats on any 787 they can get to have probably been taken one way or another. Just get on the plane and go home. Try another time.
Dec 1, 2012, 8:51 pm
#11
Join Date: Oct 2007
Location: Dubai / NYC
Programs: EK-IO, UA-1K2MM, ETIHAD-GOLD, SPG-PLAT LIFETIME, JUMEIRAH SERIUS GOLD
Posts: 5,220
True, but that's not compensation which I believe is what OP is looking for. He won't get anything since he has opted to still take the flight & still use his upgrade. UA does not make allowances for mileage runs which is what he is doing. Had OP just been flying from A-B and specially booked this particular flight due to it being a 787, they may have thrown him a few miles
Dec 1, 2012, 8:51 pm
#12
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Cancel? They're in SFO trying to get back Houston. They can change - but what to? A 764 is still going to be the best ride back to Houston from SFO (it looks like tomorrow's 787 might also be changed out) unless they can find alternate routing. But by now, the forward seats on any 787 they can get to have probably been taken one way or another. Just get on the plane and go home. Try another time.
Dec 1, 2012, 10:48 pm
#13
Original Poster
Join Date: Mar 2004
Location: LAX IAH AMS
Programs: UA GS 1MM
Posts: 1,277
Heading back to the airport after a great dinner with friends. I would not have upgraded this flight if I knew it was on on a 764 as the "2" side is quite cozy in E+.
However I'll take what I can get at this point. Just wondering what's up with ship 3904
However I'll take what I can get at this point. Just wondering what's up with ship 3904
Dec 2, 2012, 1:26 am
#15
Moderator: Mileage Run, United Airlines; FlyerTalk Evangelist
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Perhaps OP should contact UAInsider about this, since there's been no update. I intend to since I have a 787 flight next week and the swaps are still occurring.