Hi Everyone,
As some of you have heard, there has been an unexpected delay with the delivery of additional 787 Dreamliner aircraft from Boeing. While many flights will continue to operate with the 787, this delay will result in some flights being operated by other aircraft in November and December. Specifically, here’s what this means:
- Our first 787 is continuing with pre-certification proving runs and is expected to enter commercial service Nov. 4 as scheduled. However, this year’s subsequent 787 deliveries are running behind schedule.
- This weekend United is updating our systems to reflect the different aircraft types flying in place of certain previously-published 787 flying.
- We will begin the process of notifying customers on the initial affected flights over the weekend, and will offer them the opportunity to re-book or receive a refund. These customers were given a special Reservations desk phone number to contact, which has been assigned to help them with this situation.
We’re just excited as many of you to introduce this 787 to our fleet, and we appreciate your patience with these unexpected schedule changes.We will continue to fine tune the 787 schedule, and you may see us make additional adjustments in the weeks ahead. To those of you whose travel plans are impacted, we’re very sorry for the inconvenience.
Shannon Kelly
Director, Customer Insights
United Airlines