March 3rd, 2012 System Integration Master Thread (PSS)
Mar 8, 2012, 7:34 pm
#1501
Moderator: Smoking Lounge; FlyerTalk Evangelist
Join Date: Feb 2004
Location: SFO
Programs: Lifetime (for now) Gold MM, HH Gold, Giving Tootsie Pops to UA employees, & a retired hockey goalie
Posts: 28,878
For all the people on one of my reservations, the traveler info shows the first and middle names run together as one long word. Tried to edit traveler info (omitting middle name) but still get same result. Have seen other posts about this on this thread, but haven't found an answer yet, and was wondering if anyone had experience with this. Thanks!
Mar 8, 2012, 7:36 pm
#1502
Join Date: May 2011
Posts: 5,814
Thanks for the quick reply. I tried to check in and got the error message "We are unable to complete the check-in process as a valid ticket coupon cannot be found. Please contact a United representative at 1-800-300-1547 for assistance." I've tried to call UA here in BKK but either get disconnected or the line is busy.
PMUA or PMCO?
Mar 8, 2012, 8:05 pm
#1503
Join Date: Mar 2012
Posts: 1
Issue with ticketing mileage booking
Prior to the merger, I was able to make a booking for International travel and when I went to ticket the booking I was told it was not a "legal" routing even though I had an email with the itineary. After figuring out a "legal" routing I still couldn't ticket it because the tax wasn't attached to the ticket. That got solved and then a new issue arose - I couldn't ticket because there was an issue debiting and crediting the miles.
A few nights ago we found someone to help us and after 4.5 hours we were so close to ticketing it and then the phone got cut off.
After 20+ hours (I am not kidding) I still don't have this ticketed.
I have been on hold for an hour and a half tonight and have yet to talk to a live person.
Anyone had similar issues? Any ideas on how to resolve?
A few nights ago we found someone to help us and after 4.5 hours we were so close to ticketing it and then the phone got cut off.
After 20+ hours (I am not kidding) I still don't have this ticketed.
I have been on hold for an hour and a half tonight and have yet to talk to a live person.
Anyone had similar issues? Any ideas on how to resolve?
Mar 8, 2012, 8:08 pm
#1504
Join Date: Jan 2010
Location: Aussie in ORD
Programs: Marriott Plat, Ua Gold, GE.. Sucker for punishment
Posts: 4,237
Sweep has put one of my flights (Mel-syd of a Mel-syd-lax) into E-... I know it was only a perk but I was really hoping e+ would stick for pre merger bookings... 15 hours is a long time in e-....
Mar 8, 2012, 8:34 pm
#1505
Join Date: Jan 2007
Location: Bellingham/Gainesville
Programs: UA-G MM, Priority Club Platinum, Avis First, Hertz 5*, Red Lion
Posts: 2,808
Mar 8, 2012, 9:06 pm
#1506
Join Date: Jan 2005
Location: DEN
Programs: UA Gold-MM, AA Gold-MM, F9-Silver, Hyatt Something, Marriott Gold, IHG Plat, Hilton Diamond
Posts: 6,393
Cannot print SWU's for use on LH.... no estimate given for when this will be fixed.
Mar 8, 2012, 9:15 pm
#1508
Join Date: Dec 2007
Location: Las Vegas
Programs: DL Platinum, AA Lifetime Gold, Hilton Diamond, Marriott Platinum, Radisson Premium
Posts: 6,638
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)
Still waiting on a 3/5 flight to post. Last flight to post was a 2/29 on 3/5.
Still waiting on a 3/5 flight to post. Last flight to post was a 2/29 on 3/5.
Mar 8, 2012, 9:22 pm
#1509
Join Date: May 2011
Posts: 5,814
Just FYI --
United.com shows the following banner:
Wonder what maintenance this entails.
United.com shows the following banner:
United.com is currently undergoing maintenance, you may experience slower response times. We apologize for the inconvenience.
Mar 8, 2012, 9:33 pm
#1510
Join Date: Nov 2009
Programs: UA Mileage Plus
Posts: 10
One would think that they could have better managed things had they rolled it out in phases. I work for a large US company that has gone through a few very large mergers and in each instance the company took their time and rolled things out in phases over the course of a year or two. Instead of doing it all at once, I would think they could have taken this approach. But what do I know...
Thankfully the issues I have experienced thus far have been in my favor, but that obviously isn't the case for everyone.
Thankfully the issues I have experienced thus far have been in my favor, but that obviously isn't the case for everyone.
Mar 8, 2012, 9:35 pm
#1511
Join Date: Feb 2005
Location: LAX
Programs: UA 1P 1MM
Posts: 718
RPU deducted but not placed on the waitlist
I stupidly decided to use united.com to upgrade an itinerary. The RPU was deducted, but the waitlisted upgrade was not processed. Contacted United Reservation and confirmed that I was not placed on the upgrade list. The very nice reservation agent transferred me to the Mileage Plus Desk and was placed on hold for 20 minutes. I then hung up and called the Mileage Plus 1K desk. I got through pretty much immediately and the agent confirmed with me all the details. I was then placed on hold for ~ 7 minutes or so before I got disconnected. 
Going to try again tomorrow to resolve this tomorrow instead. 
Going to try again tomorrow to resolve this tomorrow instead.
Mar 8, 2012, 9:41 pm
#1512
Join Date: Jan 2005
Location: Bethesda, MD
Programs: UA Million Miler, Marriott Titanium, Hilton Gold
Posts: 814
ANA flight not posting
I flew IAD - NRT on Feb 22 and that flight posted Feb 28. My return was on March 2 and that flight still hasn't posted. Frustrating to say the least.
Mar 8, 2012, 9:44 pm
#1513
Join Date: Nov 2008
Location: Washington, DC
Programs: United Premier 1K 1MM; AA Plat Pro; Hyatt Globalist; Marriott Platinum; Avis President's Club
Posts: 2,529
And now my PQM/PQS have been fixed and updated.
Thanks to the UA team for correcting this week!
Thanks to the UA team for correcting this week!
Mar 8, 2012, 9:45 pm
#1514
Join Date: Nov 2009
Programs: UA Mileage Plus
Posts: 10
Even during this change over, I've had excellent response from the call center. Except for the first couple of days, the wait time is a lot less than trying to get a hold of a Cable company.
You may go to Delta, but would love to know where your at 6 months from now. I'll bet it's United.
You may go to Delta, but would love to know where your at 6 months from now. I'll bet it's United.
Mar 8, 2012, 9:53 pm
#1515
Join Date: Feb 2008
Location: SFO/SJC
Programs: UA 1K, NW forever
Posts: 1,390
[QUOTE=FromPVG;18135753]
You can press the number corresponding to the option ('existing reservations' is now 3 -- and there's no international/domestic prompt).
Be careful -- I did this and the reservation was cancelled but no miles or money refunded.
I've had a mess trying to book an award ticket today. Flight was X1,XN3 and I wanted to book 2 seats. (So yes, there is [sometimes] additional award availability for elites!) The website gave me an error about my Premier status. I got a phone agent to book and hold the reservation but she couldn't ticket. When I called back today I was put on hold for 20 mins and then told "we're having problems ticketing awards, try again tomorrow."
You can press the number corresponding to the option ('existing reservations' is now 3 -- and there's no international/domestic prompt).
I decided to be a little brave and try to cancel a couple of award reservations (made with PMUA) and amend another online.
In all cases I received error messages at the very last step, after I hit "confirm". However, both cancelled reservations no longer show up in My Reservations, and the the reservation that I was trying to amend showed up with the amended date and flight (and I was able to go in an assign myself a seat).
As far as I can tell, the cancellations and amends all worked and the error messages were spurious.
UA Insider - will PM you will confirmation numbers etc in case you wanted to investigate further.
In all cases I received error messages at the very last step, after I hit "confirm". However, both cancelled reservations no longer show up in My Reservations, and the the reservation that I was trying to amend showed up with the amended date and flight (and I was able to go in an assign myself a seat).
As far as I can tell, the cancellations and amends all worked and the error messages were spurious.
UA Insider - will PM you will confirmation numbers etc in case you wanted to investigate further.
Prior to the merger, I was able to make a booking for International travel and when I went to ticket the booking I was told it was not a "legal" routing even though I had an email with the itineary. After figuring out a "legal" routing I still couldn't ticket it because the tax wasn't attached to the ticket. That got solved and then a new issue arose - I couldn't ticket because there was an issue debiting and crediting the miles.
A few nights ago we found someone to help us and after 4.5 hours we were so close to ticketing it and then the phone got cut off.
After 20+ hours (I am not kidding) I still don't have this ticketed.
I have been on hold for an hour and a half tonight and have yet to talk to a live person.
Anyone had similar issues? Any ideas on how to resolve?
A few nights ago we found someone to help us and after 4.5 hours we were so close to ticketing it and then the phone got cut off.
After 20+ hours (I am not kidding) I still don't have this ticketed.
I have been on hold for an hour and a half tonight and have yet to talk to a live person.
Anyone had similar issues? Any ideas on how to resolve?