Prior to the merger, I was able to make a booking for International travel and when I went to ticket the booking I was told it was not a "legal" routing even though I had an email with the itineary. After figuring out a "legal" routing I still couldn't ticket it because the tax wasn't attached to the ticket. That got solved and then a new issue arose - I couldn't ticket because there was an issue debiting and crediting the miles.

A few nights ago we found someone to help us and after 4.5 hours we were so close to ticketing it and then the phone got cut off.

After 20+ hours (I am not kidding) I still don't have this ticketed.

I have been on hold for an hour and a half tonight and have yet to talk to a live person.

Anyone had similar issues? Any ideas on how to resolve?