Cancellation of TG922/ TG923 BKK-FRA starting BKK-DUS Dec 2014
Aug 27, 2014, 7:15 pm
#61
Join Date: Jan 2005
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Aeroplan is at the mercy of award availability...I don't think they're obliged to do anything, happy to be corrected on that though. In many such cases US just offers free cancellation when it's too hard to reroute / there is no availability. Aeroplan can't make TG do anything, although you can ask them to liaise with TG, or you can do that directly yourself then get AP to reissue your ticket.
Aug 27, 2014, 7:26 pm
#62
Join Date: Jan 2011
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Aug 27, 2014, 7:34 pm
#63
Join Date: Jan 2011
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Aeroplan is at the mercy of award availability...I don't think they're obliged to do anything, happy to be corrected on that though. In many such cases US just offers free cancellation when it's too hard to reroute / there is no availability. Aeroplan can't make TG do anything, although you can ask them to liaise with TG, or you can do that directly yourself then get AP to reissue your ticket.
Thanks again.
Aug 27, 2014, 8:24 pm
#64
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Aeroplan is at the mercy of award availability...I don't think they're obliged to do anything, happy to be corrected on that though. In many such cases US just offers free cancellation when it's too hard to reroute / there is no availability. Aeroplan can't make TG do anything, although you can ask them to liaise with TG, or you can do that directly yourself then get AP to reissue your ticket.
Well that depends - you bought a contract to be flying from A to B at a certain time frame.....
When such a thing happened to me with an US award (also to BKK but TG was not the partner that screwed it up) they only offered to either cancel the ticket or to fly at very odd times - I took them to court and won even in 2 instances backed up by a German high court - the ruling was that I had a valid contact and since there were seats to be sold on other airlines - US had to get one of those seats for me at a timing that was as close as possible to the original timing OR to my liking to be negotiated - but clearly they HAVE to keep the contract which states they get me from point A to B and they have to get me there in a way that I agree on! As long as there are flights and seats available they have to buy it from their partner airlines!
US was very pi$$ed about this and so are many other European airlines as this high court ruling is binding and they were always trying to avoid such a ruling.....so they can continue to screw the passengers with their - no award seats class available BS.....
Aug 27, 2014, 8:32 pm
#65
Join Date: Jan 2005
Location: Melbourne, Australia
Programs: Flying: VA; Buying: AA, AS, AV, BA, UA!
Posts: 2,349
When such a thing happened to me with an US award (also to BKK but TG was not the partner that screwed it up) they only offered to either cancel the ticket or to fly at very odd times - I took them to court and won even in 2 instances backed up by a German high court - the ruling was that I had a valid contact and since there were seats to be sold on other airlines - US had to get one of those seats for me at a timing that was as close as possible to the original timing OR to my liking to be negotiated - but clearly they HAVE to keep the contract which states they get me from point A to B and they have to get me there in a way that I agree on! As long as there are flights and seats available they have to buy it from their partner airlines!
Aug 28, 2014, 3:17 am
#66
Join Date: Jul 2009
Location: VZ
Programs: M&M, ROP, KrisFlyer
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Well that depends - you bought a contract to be flying from A to B at a certain time frame.....
When such a thing happened to me with an US award (also to BKK but TG was not the partner that screwed it up) they only offered to either cancel the ticket or to fly at very odd times - I took them to court and won even in 2 instances backed up by a German high court - the ruling was that I had a valid contact and since there were seats to be sold on other airlines - US had to get one of those seats for me at a timing that was as close as possible to the original timing OR to my liking to be negotiated - but clearly they HAVE to keep the contract which states they get me from point A to B and they have to get me there in a way that I agree on! As long as there are flights and seats available they have to buy it from their partner airlines!
US was very pi$$ed about this and so are many other European airlines as this high court ruling is binding and they were always trying to avoid such a ruling.....so they can continue to screw the passengers with their - no award seats class available BS.....
When such a thing happened to me with an US award (also to BKK but TG was not the partner that screwed it up) they only offered to either cancel the ticket or to fly at very odd times - I took them to court and won even in 2 instances backed up by a German high court - the ruling was that I had a valid contact and since there were seats to be sold on other airlines - US had to get one of those seats for me at a timing that was as close as possible to the original timing OR to my liking to be negotiated - but clearly they HAVE to keep the contract which states they get me from point A to B and they have to get me there in a way that I agree on! As long as there are flights and seats available they have to buy it from their partner airlines!
US was very pi$$ed about this and so are many other European airlines as this high court ruling is binding and they were always trying to avoid such a ruling.....so they can continue to screw the passengers with their - no award seats class available BS.....
Aug 28, 2014, 3:25 am
#67
Join Date: Jul 2009
Location: VZ
Programs: M&M, ROP, KrisFlyer
Posts: 1,028
they filled the Jumbos besides the A380 during July and in the beginning of August, too, when they switched the aircraft from A340 to B747 within six weeks before somewhat in May....why shouldn't they be able to fill two big aircraft in winter which is main season to Thailand?
And why not increase capacity by expanding by four weekly flights during high season to/from another new destination in a high potential market such as Germany is?
Aug 28, 2014, 5:00 am
#68
Join Date: Jan 2011
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why not?
they filled the Jumbos besides the A380 during July and in the beginning of August, too, when they switched the aircraft from A340 to B747 within six weeks before somewhat in May....why shouldn't they be able to fill two big aircraft in winter which is main season to Thailand?
And why not increase capacity by expanding by four weekly flights during high season to/from another new destination in a high potential market such as Germany is?
they filled the Jumbos besides the A380 during July and in the beginning of August, too, when they switched the aircraft from A340 to B747 within six weeks before somewhat in May....why shouldn't they be able to fill two big aircraft in winter which is main season to Thailand?
And why not increase capacity by expanding by four weekly flights during high season to/from another new destination in a high potential market such as Germany is?
Aug 28, 2014, 7:32 am
#69
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..not only the airlines are pissed...YOU may be pissed even in the future as the airlines will continue to disregard your claim and make you go to/bring them to court even though the case may be clear for both of them......so its wont be fun even you think or even know you are right....whay should the airlines, whichever it may be, acknowledge this in public?
If there is such a change YOU get to choose the new flights and routing as long as you stick to the original times as close as possible and stay within the alliance!
I think that is a pretty major advantage then what used to be practice ^
Aug 28, 2014, 11:45 am
#70
Join Date: Jan 2011
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Well the fun point is - that now there is a legally binding ruling in Germany that anybody can quote to win their case - no more of that BS about the award booking class not being available on alternative flights when there is a major schedule change!
If there is such a change YOU get to choose the new flights and routing as long as you stick to the original times as close as possible and stay within the alliance!
I think that is a pretty major advantage then what used to be practice ^
If there is such a change YOU get to choose the new flights and routing as long as you stick to the original times as close as possible and stay within the alliance!
I think that is a pretty major advantage then what used to be practice ^
This is a positive development indeed, at least for consumers. Wonder if we have something similar in Canada or the US.
Aug 28, 2014, 2:07 pm
#71
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Well it should be that way no matter where you are - as there is a contract between the airline and you - which business is allowed to change the contract one-sided for NO reason?
Again this assumes that there are alternative seats available with in reach but they are "only" incontinently more expansive for the airline that violated the contact!
To stick with the topic - IF they cancel TG 922 there is a LH and LX flight at about the same time that would certainly get you faster to FRA then their next 12 hour later flight on TG metal.....WHY should they be allowed to not book you on the next possible flight?!
I have a feeling a lot of judges would ask the same question - if they break the contract - they can not inconvenience you further because they want to save money on the rebooking too!
Also you might have even paid more for this flight - you chose this flight and agreed on the contract and price - rather then the late flight and now they cancel it and book you on their "cheap" late-night flight?!
Well As for Germany this is settled once and for all - if they break the contract you get to choose the next connection that suits you! YOU decide! Same as when you entered the contract - if there is a connection you like they have to pay for it....
Again this assumes that there are alternative seats available with in reach but they are "only" incontinently more expansive for the airline that violated the contact!
To stick with the topic - IF they cancel TG 922 there is a LH and LX flight at about the same time that would certainly get you faster to FRA then their next 12 hour later flight on TG metal.....WHY should they be allowed to not book you on the next possible flight?!
I have a feeling a lot of judges would ask the same question - if they break the contract - they can not inconvenience you further because they want to save money on the rebooking too!
Also you might have even paid more for this flight - you chose this flight and agreed on the contract and price - rather then the late flight and now they cancel it and book you on their "cheap" late-night flight?!
Well As for Germany this is settled once and for all - if they break the contract you get to choose the next connection that suits you! YOU decide! Same as when you entered the contract - if there is a connection you like they have to pay for it....
Aug 29, 2014, 12:59 am
#72
Join Date: Mar 2010
Location: GRR, USA
Posts: 3,298
Aeroplan is at the mercy of award availability...I don't think they're obliged to do anything, happy to be corrected on that though. In many such cases US just offers free cancellation when it's too hard to reroute / there is no availability. Aeroplan can't make TG do anything, although you can ask them to liaise with TG, or you can do that directly yourself then get AP to reissue your ticket.
Aug 29, 2014, 6:17 am
#73
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Posts: 2,239
Well if you are that easy to please - I would rather have a flight ticket than the miles back..... 
Especially when you made vacation arrangements that you can not change....!
How is that no one's fault when they choose to cancel their flights on you ?
Especially when you made vacation arrangements that you can not change....!
How is that no one's fault when they choose to cancel their flights on you ?
Last edited by Germanfflyer; Aug 29, 2014 at 6:59 am
Aug 29, 2014, 7:44 am
#75
Join Date: Mar 2005
Location: Calgary
Programs: A Few
Posts: 2,339
LoveSQ, you need to wait until TG actually cancels the flight before Aeroplan will do anything for you. TG will likely protect you on the other FRA-BKK flight.