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Discussion: SPG Lifetime™ Gold and SPG Lifetime™ Platinum status

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Old Aug 25, 2017, 7:19 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Oxon Flyer
It can take up to 7 business days from the day you qualified for your Lifetime Platinum status to be picked up by the system.

Starwood / Marriott merger
Q : What will happen to my Lifetime Status when the programs merge together in the future?
A : Rest assured we will always recognize your Lifetime Status, whether it is today in your earned program or in the future with a new, combined program.
http://members.marriott.com/faq/#what-will-happen-to-my-lifetime-status-when-the-programs-merge-together-in-the-future
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Discussion: SPG Lifetime™ Gold and SPG Lifetime™ Platinum status

 
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Old Jul 24, 2016, 5:03 pm
  #1201  
 
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,819
Originally Posted by RogerD408
Dashboard is not showing my years of elite (I doubt he's got over 500) or lifetime stays (presuming that's what he means). It does show me what I need to earn status. I'm only 9 nights away from LTP, but still shows I need 50. Drilling down to Account Overview does show LT nights.

I believe the best way to get this information is to contact SPG directly. A simple email would probably be the easiest given there's no rush.
For me it shows Lifetime Nights and Years Elite.
lcpteck is offline  
Old Jul 26, 2016, 10:14 am
  #1202  
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by troyb
Made lifetime platinum late February, about five months ago exactly. Despite numerous follow ups with SPG via Twitter (starting in about mid April if I remember correctly), I still don't have my package. It's pretty disappointing...
My apologies for the delay. Yours was part of a batch request that did not process correctly. It has since been placed into production, but it will take approximately 12 weeks before the kit reaches you.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Starwood Lurker is offline  
Old Aug 8, 2016, 7:26 am
  #1203  
 
Join Date: Mar 2008
Location: SFO
Programs: UA 1K & 1MM, Bonvoy Titanium Elite Lifer, Hertz Prez
Posts: 232
I believe I just qualified for LTP this past Thursday, yay!!! The Dashboard shows 714 nights, 12 years elite along with 0 years & 0 nights to LTP but still showing me as LTG.

Am I safe in assuming it takes a few days and my lifetime status should switch to LTP sometime this week?
magendim is offline  
Old Aug 8, 2016, 7:34 am
  #1204  
FlyerTalk Evangelist
 
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
Originally Posted by magendim
I believe I just qualified for LTP this past Thursday, yay!!! The Dashboard shows 714 nights, 12 years elite along with 0 years & 0 nights to LTP but still showing me as LTG.

Am I safe in assuming it takes a few days and my lifetime status should switch to LTP sometime this week?
I do believe they do periodic sweeps to update status. Unless you want the status for an upcoming stay, give them some time to sync everything. Also, the customer facing systems (website) is different than what is used internally, so your status may be correct there already. A phone call should relieve any stress you may be feeling about your status.
RogerD408 is offline  
Old Aug 8, 2016, 8:52 am
  #1205  
Original Member
 
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
Originally Posted by magendim
I believe I just qualified for LTP this past Thursday, yay!!! The Dashboard shows 714 nights, 12 years elite along with 0 years & 0 nights to LTP but still showing me as LTG.

Am I safe in assuming it takes a few days and my lifetime status should switch to LTP sometime this week?
When I qualified on JUL 7, the status was updated same day in the afternoon (Eastern). Not sure if they run this daily/multiple times a week/weekly/bi-weekly etc.

Another data point - I received the metal card today. Took about 32 days. Received a FedEx package from CENVEO this morning.
seawolf is online now  
Old Aug 8, 2016, 10:04 pm
  #1206  
 
Join Date: Nov 2011
Location: California
Programs: Hyatt Global, Marriot Lifetime Titanium
Posts: 2,282
Originally Posted by troyb
Made lifetime platinum late February, about five months ago exactly. Despite numerous follow ups with SPG via Twitter (starting in about mid April if I remember correctly), I still don't have my package. It's pretty disappointing.

At this rate, I'm not confident I'll get any type of package before the merger with Marriott occurs.
Here's my personal experience, having reached LTP a few months ago. The real satisfaction was in seeing my account tick to Lifetime, not the kit. It was real, but whether it is long-lasting depends on what Marriott does with Starwood LTPs.

The kit really didn't do anything for me. I already knew where I've stayed so the map was not that big a deal. The metal card was nice, but I've never used a card in my entire Starwood history, nor do I know what they are for other than having phone numbers on them.
JackE is offline  
Old Aug 9, 2016, 8:40 am
  #1207  
Original Member
 
Join Date: May 1998
Location: NYC
Programs: AA 2MM, Bonvoy LTT, Hilton Diamond
Posts: 14,638
Originally Posted by JackE
The kit really didn't do anything for me. I already knew where I've stayed so the map was not that big a deal. The metal card was nice, but I've never used a card in my entire Starwood history, nor do I know what they are for other than having phone numbers on them.
Your kit did not come with instructions?!?!? All LTP members are suppose to use the double sided tape and affix the card to their forehead whenever they are at a Starwood property to announce their presence to the hotel staff.

Last edited by seawolf; Aug 9, 2016 at 10:39 am
seawolf is online now  
Old Aug 10, 2016, 3:39 am
  #1208  
 
Join Date: Sep 2006
Location: LHR and ZRH
Programs: BA GGL, SQ PPS, HH Diamond, SPG LTP/100, Marriott Platinum, Mucci des Lois Constitutionelles
Posts: 1,007
Do folks see any difference in upgrades once LTP? Am particularly interested in differences from LTG+Plat100 to LTP+Plat100

Last edited by d'Yquem; Aug 10, 2016 at 4:49 am
d'Yquem is offline  
Old Aug 10, 2016, 3:45 pm
  #1209  
 
Join Date: Mar 2008
Location: SFO
Programs: UA 1K & 1MM, Bonvoy Titanium Elite Lifer, Hertz Prez
Posts: 232
Originally Posted by magendim
I believe I just qualified for LTP this past Thursday, yay!!! The Dashboard shows 714 nights, 12 years elite along with 0 years & 0 nights to LTP but still showing me as LTG.

Am I safe in assuming it takes a few days and my lifetime status should switch to LTP sometime this week?
Just got off the phone with a PLT rep. I confirmed my LTP status but he said it can take up to 14 days after qualification for your status to update from LTG to LTP. He also said it takes up to 12 weeks for the LTP package to go out.

Could really care less about the package since it's a card I'm never going to actually carry. Ya think SPG could give you something worthwhile like a couple of free nights after spending probably $200K at their hotels...
magendim is offline  
Old Sep 14, 2016, 4:11 pm
  #1210  
 
Join Date: Apr 2009
Location: BC, Canada
Programs: Bonvoy Titanium Elite, VSE/MVC Chairman's Club
Posts: 546
Got my monogrammed bathrobe by FedEx today along with a birthday card along with a business card from my ambassador. His picture on it looks nothing like what I imagined I'm to look like...
YYJMSP is offline  
Old Sep 14, 2016, 6:28 pm
  #1211  
 
Join Date: May 1998
Location: australia
Posts: 5,762
Originally Posted by YYJMSP
Got my monogrammed bathrobe by FedEx today along with a birthday card along with a business card from my ambassador. His picture on it looks nothing like what I imagined I'm to look like...
Would have been a nice touch to have your ambassador's picture emblazoned across the bathrobe @:-)
3544quebec is offline  
Old Sep 15, 2016, 2:49 am
  #1212  
 
Join Date: Feb 2013
Location: Miami, FL
Programs: UA 1MM, AA Plat, Marriott LT Titanium, Hyatt Glob, IHG ♢ Amb, Hilton ♢, Hertz Pres
Posts: 6,017
Originally Posted by magendim
Just got off the phone with a PLT rep. I confirmed my LTP status but he said it can take up to 14 days after qualification for your status to update from LTG to LTP. He also said it takes up to 12 weeks for the LTP package to go out.

Could really care less about the package since it's a card I'm never going to actually carry. Ya think SPG could give you something worthwhile like a couple of free nights after spending probably $200K at their hotels...
They copy United Airlines policy of offering bupkus after hitting 1 million miles
TravelinSperry is offline  
Old Sep 15, 2016, 6:09 pm
  #1213  
FlyerTalk Evangelist
 
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
My qualifying stay posted the day after checkout - which is common for this property. It took six more days for me to receive SPG's note on lifetime status.
3Cforme is offline  
Old Sep 15, 2016, 9:27 pm
  #1214  
BCH
 
Join Date: Feb 2005
Posts: 1,318
I'm struggling a little bit with the LT Tracker. It says that I have "2 Years to Lifetime Platinum." I became Plat in 2008, so I have 8 years behind me, now in my 9th year, and am just about to hit 50 stays to re-qualify for Plat in 2017 (which would be my 10th year Plat). I have way over 500 stays.

I emailed SPG to confirm that my calculation and understanding is correct, and I got an email saying "Yes, we'll update the dashboard for you." But nothing changed on the dashboard.

So... is the dashboard correct in that it displays how many Plat years I have behind me, and not counting the one I am in right now? If so, will I have to wait until I finish my 10th year of Platinum to get my status updated? That doesn't seem to correspond with the experience of most others here.

Thanks!!
BCH is offline  
Old Sep 15, 2016, 10:10 pm
  #1215  
Company Representative - Starwood
 
Join Date: Jan 2011
Location: Guangzhou
Programs: SPG
Posts: 1,021
Originally Posted by BCH
I'm struggling a little bit with the LT Tracker. It says that I have "2 Years to Lifetime Platinum." I became Plat in 2008, so I have 8 years behind me, now in my 9th year, and am just about to hit 50 stays to re-qualify for Plat in 2017 (which would be my 10th year Plat). I have way over 500 stays.

I emailed SPG to confirm that my calculation and understanding is correct, and I got an email saying "Yes, we'll update the dashboard for you." But nothing changed on the dashboard.

So... is the dashboard correct in that it displays how many Plat years I have behind me, and not counting the one I am in right now? If so, will I have to wait until I finish my 10th year of Platinum to get my status updated? That doesn't seem to correspond with the experience of most others here.

Thanks!!
Hi BCH,

If you could provide your SPG account details to us via private mail here or by email below, we are happy to help look into this.

Best Regards,

Christina Zhou
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
Starwood Lurker III is offline  


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