Jul 3, 2015, 11:42 am
Last edit by: Oxon Flyer
The Elite Thank You program ended on December 31, 2017. You have until June 30, 2018, to award your Thank You certificates to SPG associates.
A great way to say thanks -
You expect and deserve outstanding service from SPG®. So when an associate goes above and beyond to make your stay, it’s nice to have a special way to express your thanks.
That’s what Elite Thank You certificates are all about. Print yours now to make the day of every deserving SPG associate who receives one.
Remember: All SPG associates and customer care agents are eligible to receive Elite Thank You certificates. Enjoy giving them — and we’ll keep looking for ways to earn them.
From T&C :"however, the certificates cannot be used as a form of bribery or fraud, nor may the certificates be sold in any manner"
Weblink : http://www.spg.com/elitethankyou
Frequently Asked Questions:
What is an Elite Thank You?
It's a certificate that an elite member can use to recognize a Starwood associate who provided outstanding service, whether in person or over the phone.
How do I get Elite Thank You certificates?
Please visit spg.com/elitethankyou to download and print your certificates.
Who is eligible to receive an Elite Thank You?
All Starwood associates in Customer Contact Centers or hotels that participate in the Starwood Preferred Guest® program are eligible, including but not limited to associates at the front desk, reservations line, concierge desk, bellhop service, restaurants, housekeeping, fitness centers, business centers and so forth. To give a certificate over the phone, just tell the associate you'd like to give him or her an Elite Thank You, then provide the unique code on the certificate.
Can I use an Elite Thank You certificate more than once?
No. Each Elite Thank You certificate has a unique code that can be used only once, so it can be given to only one person.
Can I give multiple Elite Thank You certificates to a single person?
Yes.
Can I get more Thank You certificates?
Members are eligible to request certificates when they renew or upgrade their elite status. No additional certificates can be requested.
How long are the Elite Thank You certificates valid?
Please see your certificates for the expiration date.
A great way to say thanks -
You expect and deserve outstanding service from SPG®. So when an associate goes above and beyond to make your stay, it’s nice to have a special way to express your thanks.
That’s what Elite Thank You certificates are all about. Print yours now to make the day of every deserving SPG associate who receives one.
Remember: All SPG associates and customer care agents are eligible to receive Elite Thank You certificates. Enjoy giving them — and we’ll keep looking for ways to earn them.
From T&C :"however, the certificates cannot be used as a form of bribery or fraud, nor may the certificates be sold in any manner"
Weblink : http://www.spg.com/elitethankyou
Frequently Asked Questions:
What is an Elite Thank You?
It's a certificate that an elite member can use to recognize a Starwood associate who provided outstanding service, whether in person or over the phone.
How do I get Elite Thank You certificates?
Please visit spg.com/elitethankyou to download and print your certificates.
Who is eligible to receive an Elite Thank You?
All Starwood associates in Customer Contact Centers or hotels that participate in the Starwood Preferred Guest® program are eligible, including but not limited to associates at the front desk, reservations line, concierge desk, bellhop service, restaurants, housekeeping, fitness centers, business centers and so forth. To give a certificate over the phone, just tell the associate you'd like to give him or her an Elite Thank You, then provide the unique code on the certificate.
Can I use an Elite Thank You certificate more than once?
No. Each Elite Thank You certificate has a unique code that can be used only once, so it can be given to only one person.
Can I give multiple Elite Thank You certificates to a single person?
Yes.
Can I get more Thank You certificates?
Members are eligible to request certificates when they renew or upgrade their elite status. No additional certificates can be requested.
How long are the Elite Thank You certificates valid?
Please see your certificates for the expiration date.
[ENDED 30 June 2018] Elite "Thank You You've Made My Stay" certificates
Sep 6, 2016, 8:06 pm
#436
Join Date: Jun 2003
Location: La Jolla, CA
Programs: Marriott Ambassador, Lifetime Titanium, Delta Plat, Hilton Diamond , Hyatt Globalist
Posts: 2,615
Last time I received these I thought it was a great idea. I ended up bringing them on several trips including Italy & Aspen. When we received exceptional service I presented them, but was universally greeted with confusion. None of the people I gave them to seemed to have heard of them or understand what they were. (And I made sure to give at the same time we tipped so that they wouldn't think we were trying to substitute them for a tip 
Curious to hear from others who have used them.
Here is a question for those more aware of Japanese etiquette- if I bring these on our trip to Japan this month would they be appreciated, or would it be better to save them for other visits?
Thanks in advance.
Curious to hear from others who have used them.Here is a question for those more aware of Japanese etiquette- if I bring these on our trip to Japan this month would they be appreciated, or would it be better to save them for other visits?
Thanks in advance.
Sep 7, 2016, 10:57 am
#437
Join Date: May 2012
Location: SIN
Programs: JL GC | Marriott LT Silver | Global Entry | SQ Silver
Posts: 6,819
I've definitely used them in Japan and they were appreciated (they knew what they were).
Sep 7, 2016, 11:29 am
#438
Join Date: Jun 2006
Location: YVR
Programs: Bonvoy Lifetime Plat (earned as Starwood), Canadian Amex Plat & resulting statuses, WestJet Silver
Posts: 663
Sep 7, 2016, 1:03 pm
#439
Join Date: Mar 2013
Location: Tennessee
Programs: Bonvoy Titanium Elite, Bonvoy Lifetime Platinum, Southwest AL CP, Hyatt Globalist
Posts: 223
I, too, have been greeted with confused faces and overall underwhelming responses when handing these awards out. I think I've been issued these certificate cards twice by SPG, and I'm embarrassed to say I've probably lost more than I've given away. 
Last edited by pageboy; Sep 7, 2016 at 7:34 pm
Sep 7, 2016, 7:06 pm
#440
Join Date: Apr 2005
Location: Ann Arbor Area
Programs: UA Million Miler, BonVoyLifetime Platinum, UA Platinum, President's Club,
Posts: 1,494
I used these all the time. I even printed them out last time I asked for some, but they were ruined by the time I got to Greece. Now, my favorite Starwood stay goes unthanked. I guess I'll print more on some stronger card stock? But the expiration date of December is SO ridiculous. I went through this last year and am tired of it. For these to have any power to thank, they can't be available for only a few months.
That said, can we retroactively "thank" special people from our travels? I had the best stay of my life at Hotel Grande Bretagne in Athens. Our butler was great, our breakfast servers were great- everyone was great. But there are a few I wanted to single out so the property knew HOW great. Tipping is fine but we had a young man save us from being terrified over a protest going on outside our window. It was, they told us, the worst in Athens in years and we were right in the path of the protesters, who lines the streets as far as we could see. Being American, we thought it would be nasty, but one young man delivering something to our suite, stayed and explained in perfect English just what it was about and why we were safe. It was our last night there and we'd had a perfect stay. This young man had been helpful all week, but that night, he showed us WHY HGB employed him.
I leave for more Starwoods at the end of the month as long as the rates drop, and I'd love to have the real cards. But I'll go buy a stronger paper. This is NOT what I've come to expect from Starwood. As a Lifetime Plat, I've always loved SPG. I do hope this whole thank-you card thing has nothing to do with Marriott.
That said, can we retroactively "thank" special people from our travels? I had the best stay of my life at Hotel Grande Bretagne in Athens. Our butler was great, our breakfast servers were great- everyone was great. But there are a few I wanted to single out so the property knew HOW great. Tipping is fine but we had a young man save us from being terrified over a protest going on outside our window. It was, they told us, the worst in Athens in years and we were right in the path of the protesters, who lines the streets as far as we could see. Being American, we thought it would be nasty, but one young man delivering something to our suite, stayed and explained in perfect English just what it was about and why we were safe. It was our last night there and we'd had a perfect stay. This young man had been helpful all week, but that night, he showed us WHY HGB employed him.
I leave for more Starwoods at the end of the month as long as the rates drop, and I'd love to have the real cards. But I'll go buy a stronger paper. This is NOT what I've come to expect from Starwood. As a Lifetime Plat, I've always loved SPG. I do hope this whole thank-you card thing has nothing to do with Marriott.
Sep 8, 2016, 7:43 am
#441
FlyerTalk Evangelist
Join Date: Nov 2003
Location: South Florida
Programs: AA LTG (EXP), Hilton Silver (Dia), Marriott LTP (PP), SPG LTG (P) > MPG LTPP
Posts: 11,329
I used these all the time. I even printed them out last time I asked for some, but they were ruined by the time I got to Greece. Now, my favorite Starwood stay goes unthanked. I guess I'll print more on some stronger card stock? But the expiration date of December is SO ridiculous. I went through this last year and am tired of it. For these to have any power to thank, they can't be available for only a few months.
That said, can we retroactively "thank" special people from our travels? I had the best stay of my life at Hotel Grande Bretagne in Athens. Our butler was great, our breakfast servers were great- everyone was great. But there are a few I wanted to single out so the property knew HOW great. Tipping is fine but we had a young man save us from being terrified over a protest going on outside our window. It was, they told us, the worst in Athens in years and we were right in the path of the protesters, who lines the streets as far as we could see. Being American, we thought it would be nasty, but one young man delivering something to our suite, stayed and explained in perfect English just what it was about and why we were safe. It was our last night there and we'd had a perfect stay. This young man had been helpful all week, but that night, he showed us WHY HGB employed him.
I leave for more Starwoods at the end of the month as long as the rates drop, and I'd love to have the real cards. But I'll go buy a stronger paper. This is NOT what I've come to expect from Starwood. As a Lifetime Plat, I've always loved SPG. I do hope this whole thank-you card thing has nothing to do with Marriott.
That said, can we retroactively "thank" special people from our travels? I had the best stay of my life at Hotel Grande Bretagne in Athens. Our butler was great, our breakfast servers were great- everyone was great. But there are a few I wanted to single out so the property knew HOW great. Tipping is fine but we had a young man save us from being terrified over a protest going on outside our window. It was, they told us, the worst in Athens in years and we were right in the path of the protesters, who lines the streets as far as we could see. Being American, we thought it would be nasty, but one young man delivering something to our suite, stayed and explained in perfect English just what it was about and why we were safe. It was our last night there and we'd had a perfect stay. This young man had been helpful all week, but that night, he showed us WHY HGB employed him.
I leave for more Starwoods at the end of the month as long as the rates drop, and I'd love to have the real cards. But I'll go buy a stronger paper. This is NOT what I've come to expect from Starwood. As a Lifetime Plat, I've always loved SPG. I do hope this whole thank-you card thing has nothing to do with Marriott.
Nov 11, 2016, 6:40 pm
#442
Join Date: May 2002
Location: Toronto,Ontario,Canada
Posts: 132
I signed in to print out some thank you certificates that expire December 31, 2016 but it showed me certificates expiring December 31, 2017! Are these next years certificates? What happened to this years? I don't want to give out the same cert twice!
This is why I preferred the certs that were mailed out!
This is why I preferred the certs that were mailed out!
Dec 3, 2016, 3:36 am
#443
Join Date: Mar 2010
Location: Europe/SEA
Programs: TK E+, Bonvoy LT Plat, Hilton Diamond, IHG Platinum, Dusit Gold
Posts: 1,714
yeah, same here... i wanted to give them out during december stays. I can only see the ones with "expires DEC 31 2017".
Why cant u just print them all at once ?
Why cant u just print them all at once ?
Dec 6, 2016, 8:45 am
#444
Join Date: May 2002
Location: Toronto,Ontario,Canada
Posts: 132
I wish I did print them, even if they are not available on one page.
I have been waiting a few weeks for a response to my request for the 2016 certs. Was told by telephone on Thursday I could expect results Friday but I continue to wait.
I have been waiting a few weeks for a response to my request for the 2016 certs. Was told by telephone on Thursday I could expect results Friday but I continue to wait.
Dec 14, 2016, 8:23 am
#445
Join Date: May 2002
Location: Toronto,Ontario,Canada
Posts: 132
Today I was told if I should see both 2016 and 2017 certs once I sign in. It only shows 2017. Anybody seeing both years?
https://www.spgpromos.com/elitethankyou/
https://www.spgpromos.com/elitethankyou/
Dec 14, 2016, 9:59 am
#446
Join Date: May 2002
Location: Toronto,Ontario,Canada
Posts: 132
Today I was told if I should see both 2016 and 2017 certs once I sign in. It only shows 2017. Anybody seeing both years?
https://www.spgpromos.com/elitethankyou/
https://www.spgpromos.com/elitethankyou/
Dec 14, 2016, 10:39 am
#447
Join Date: Dec 2014
Location: YVR
Programs: AC SE100K, Marriott Titanium & LTP, NEXUS
Posts: 613
Is there any way to see which certificates have been redeemed? I had a mix up with the ones I printed and now am not sure which ones are "unused".
Dec 14, 2016, 3:52 pm
#448
Join Date: May 2002
Location: Toronto,Ontario,Canada
Posts: 132
They called back and said only spg platinum liason could help further and that I should email them..which is back to where I started 4 weeks ago! It was my plat liason request that I was trying to get an update on by telephone. I was calling plat concierge...does plat liason have a telephone #?
Dec 14, 2016, 6:55 pm
#449
Join Date: Apr 2016
Location: Europe
Programs: ex-SPG Platinum, Marriott LG, *G United
Posts: 245
Is this something I can award online after a stay? I always forget about this when I am at the hotel.
Dec 14, 2016, 10:31 pm
#450
Join Date: Apr 2005
Location: Ann Arbor Area
Programs: UA Million Miler, BonVoyLifetime Platinum, UA Platinum, President's Club,
Posts: 1,494
Is there a link? I loved these certificates and am now in need of one. Since Starwood stopped mailing them, I'd love to know how and where we can get them now.